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FINANCE AND PROCUREMENT SERVICE

Thessaloniki, 05 September 2017

OPEN INVITATION TO TENDER

AO/DRS/SAN/ICTSS-II/006/17

‘ICT Support Services II’

Request for Clarification (1) – Questions & Answers

Question No 1

I would like to ask you for a clarification regarding the following part of the

procurement: on page 24 (ICT Compliance Expert Profile) you request for "At least

one ISO-27000 certification".

Can you please clarify or give examples of the requested certifications that will be

considered valid?

Cedefop’s answer to question No 1

Any valid certification included in the ISO-27000 (ISMS) family as described in

https://www.iso.org/isoiec-27001-information-security.html is acceptable.

Question No 2

We wish to apply for the call “ICT Support Services II AO/DRS/SAN/ICTSS-II/006/17”.

We fulfill all necessary criteria and we have a vast portfolio on this specific field.

However, at the moment, our team lacks some of the requested Certifications

specified in section 5.1 and section 5.2.

I would like to point out that our team has absolute knowledge on the requested field

and this can be proven by its work experience, portfolio and clientele. We are, also,

willing to proceed with the certification process for those certificates missing if

needed.

However, we would like to know if we can participate in the call, even though we lack

some of those Certificates at the time of submission.

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Cedefop’s answer to question No 2

According to point 5 of the procurement documents 'Only the tenders meeting the

requirements of the exclusion and selection criteria will be evaluated in terms of

quality and price.' Therefore all tenderers or consortium with all subcontractors (if any)

together have to provide evidence of technical and professional capacity as a whole

(please see points 3.2.2, 4.1 and 4.2 of the procurement documents).

Question No 3

Could you please clarify if the proposed financial penalty scheme for LOT-1 is related

to Liquidated Damaged Article of the Draft Framework Contract?

Cedefop’s answer to question No 3

In this specific call for tenders, tenderers are requested to define a Service Level

Agreement in their technical proposal, where they will describe, among others, the

financial penalties to be applied if needed (award criterion 6 in points 5.1.2 and 5.2.2).

Their response to this requirement will be evaluated during the technical evaluation

phase.

Consequently, the contract that will be awarded to the successful tenderer will include

the following article which will be inserted in the Special Conditions (Part I of the

contract):

‘By way of derogation from II – General Conditions, the liquidated damages foreseen

in the Service Level Agreement (Annex II) will prevail over the liquidated damages

foreseen in Article II.15.1. For all other cases, Article II.15 is applicable.’