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Chapter 10 Learning Journal
Key Terms: (Define)quality
grade
statistics
control limits
central limit theorem
bins
frequency distribution
normal distribution
mean (µ)
standard deviation (σ)
68-95-99.7 rule
total quality management (TQM)Six Sigma (6σ)
cost of quality
World Trade Organization (WTO)International Organization for Standardization (ISO)tolerance
flowchart
benchmarking
Rev. 1/16/12 MGT 2510 Page 1 of 2
Chapter 10 Learning Journal
fishbone diagram
check sheet
histogram
Pareto chart
quality audit
Complete the following:1. What is the purpose of having an international quality standard like ISO?
2. Describe benchmarking:
3. How is quality control of a project different from quality control of a manufacturing process?
4. How is a quality audit different from a quality plan?
Rev. 1/16/12 MGT 2510 Page 2 of 2