Chapter 10 Learning Journal - mgt2510.pbworks.commgt2510.pbworks.com/w/file/fetch/50590696/Learning...

2
Chapter 10 Learning Journal Key Terms: (Define) quality grade statistics control limits central limit theorem bins frequency distribution normal distribution mean (µ) standard deviation (σ) 68-95-99.7 rule total quality management (TQM) Six Sigma (6σ) cost of quality World Trade Organization (WTO) International Organization for Standardization (ISO) tolerance flowchart Rev. 1/16/12 MGT 2510 Page 1 of 2

Transcript of Chapter 10 Learning Journal - mgt2510.pbworks.commgt2510.pbworks.com/w/file/fetch/50590696/Learning...

Page 1: Chapter 10 Learning Journal - mgt2510.pbworks.commgt2510.pbworks.com/w/file/fetch/50590696/Learning … · Web viewSix Sigma (6σ) cost of quality. World Trade Organization (WTO)

Chapter 10 Learning Journal

Key Terms: (Define)quality

grade

statistics

control limits

central limit theorem

bins

frequency distribution

normal distribution

mean (µ)

standard deviation (σ)

68-95-99.7 rule

total quality management (TQM)Six Sigma (6σ)

cost of quality

World Trade Organization (WTO)International Organization for Standardization (ISO)tolerance

flowchart

benchmarking

Rev. 1/16/12 MGT 2510 Page 1 of 2

Page 2: Chapter 10 Learning Journal - mgt2510.pbworks.commgt2510.pbworks.com/w/file/fetch/50590696/Learning … · Web viewSix Sigma (6σ) cost of quality. World Trade Organization (WTO)

Chapter 10 Learning Journal

fishbone diagram

check sheet

histogram

Pareto chart

quality audit

Complete the following:1. What is the purpose of having an international quality standard like ISO?

2. Describe benchmarking:

3. How is quality control of a project different from quality control of a manufacturing process?

4. How is a quality audit different from a quality plan?

Rev. 1/16/12 MGT 2510 Page 2 of 2