Trends Shaping the Future of Work Charalampos Michailidis

Director of MBA Programs, NYC

Best Business Book, 2005

3 Pulitzer Prizes

Two kinds of jobs . . .

Fungible jobs

Anchored jobs

•Tier 1: Low skill/low wage •Tier 2: High skill/higher wage

“In a flat world there is fungible and nonfungible work” Infosys CEO Nandan Nilekani

These jobs can be outsourced

•Commodities – not high added value

•Are easily digitized

•Don’t require face-to-face interaction

•Require minimal interpretation or decision-making

•Can be partially or completely automated

Fungible Jobs

Global Supply Chain

Low cost Labour

In the future, location will not matter

A new DIGITAL world

Travel / Ticketing

THE FUTURE OF WORK: A FREELANCE ECONOMY

Anchored Jobs

Must be performed in particular geographic location

• Involve specific local knowledge

• Require personalized interaction

•Tier 1: Low skill/low wage •Tier 2: High skill/higher wage

Anchored-Tier 1 Low skill/low wage

Anchored—Tier 2 High skill/higher wage

High skill/higher wage Jobs

• Depth/breadth of skill,

• Constant change,

• High levels of interaction & decision-making,

• Creativity,

• Technological proficiency.

But there can be fungible parts of anchored jobs

Medical Tele - Diagnosis

Microsoft Future Health Vision Video, http://www.youtube.com/watch?v=-SKJIcHOAyU

“Junior” accounting and legal

Pasta tele-working control

CAR SERVICE DIAGNOSIS

From Salesperson – Order receiver

Content Marketing Crowdsourcing

Traditional Career Management Questions

• Demand?

• Wages?

• Working conditions?

• Preparation?

• Advancement?

Less money somewhere else? Could it be digitized?

How will technology change work requirements in the future?

New CM Questions

• Evaluate career paths for fungibility & potential for automation.

• Monitor impact of technology.

• Anticipate & respond to job/skill changes.

• Prepare for Tier II Anchored or Value-Add jobs.

• Focus on Life-time Employability.

Career Plans in a Flat World

Trends Shaping the Future of Work Charalampos Michailidis

Director of MBA Programs, NYC

Thank You!