Trends Shaping the Future of Work Charalampos Michailidis
Director of MBA Programs, NYC
Best Business Book, 2005
3 Pulitzer Prizes
Two kinds of jobs . . .
Fungible jobs
Anchored jobs
•Tier 1: Low skill/low wage •Tier 2: High skill/higher wage
“In a flat world there is fungible and nonfungible work” Infosys CEO Nandan Nilekani
These jobs can be outsourced
•Commodities – not high added value
•Are easily digitized
•Don’t require face-to-face interaction
•Require minimal interpretation or decision-making
•Can be partially or completely automated
Fungible Jobs
Global Supply Chain
Low cost Labour
In the future, location will not matter
A new DIGITAL world
Travel / Ticketing
THE FUTURE OF WORK: A FREELANCE ECONOMY
Anchored Jobs
Must be performed in particular geographic location
• Involve specific local knowledge
• Require personalized interaction
•Tier 1: Low skill/low wage •Tier 2: High skill/higher wage
Anchored-Tier 1 Low skill/low wage
Anchored—Tier 2 High skill/higher wage
High skill/higher wage Jobs
• Depth/breadth of skill,
• Constant change,
• High levels of interaction & decision-making,
• Creativity,
• Technological proficiency.
But there can be fungible parts of anchored jobs
Medical Tele - Diagnosis
Microsoft Future Health Vision Video, http://www.youtube.com/watch?v=-SKJIcHOAyU
“Junior” accounting and legal
Pasta tele-working control
CAR SERVICE DIAGNOSIS
From Salesperson – Order receiver
Content Marketing Crowdsourcing
Traditional Career Management Questions
• Demand?
• Wages?
• Working conditions?
• Preparation?
• Advancement?
Less money somewhere else? Could it be digitized?
How will technology change work requirements in the future?
New CM Questions
• Evaluate career paths for fungibility & potential for automation.
• Monitor impact of technology.
• Anticipate & respond to job/skill changes.
• Prepare for Tier II Anchored or Value-Add jobs.
• Focus on Life-time Employability.
Career Plans in a Flat World
Trends Shaping the Future of Work Charalampos Michailidis
Director of MBA Programs, NYC
Thank You!