1_Define - Understanding Six Sigma
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Transcript of 1_Define - Understanding Six Sigma
Define PhaseUnderstanding Six
Sigma
Define PhaseUnderstanding Six
Sigma
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 2
What is Six Sigma?
DefinitionsDefinitions
HistoryHistory
StrategyStrategy
Problem SolvingProblem Solving
Roles & ResponsibilitiesRoles & Responsibilities
Six Sigma Fundamentals
Selecting Projects
Elements of Waste
Wrap Up & Action Items
Understanding Six Sigma
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 3
What is Six Sigma…as a Symbol?
σ, sigma, is a letter of the Greek alphabet.– Mathematicians use this symbol to signify Standard Deviation, an
important measure of variation.– Variation designates the distribution or spread about the average of
any process.
The variation in a process refers to how tightly the various outcomes are clustered around the average. No process will produce the EXACT same
output each time.
Wide VariationWide VariationNarrow VariationNarrow Variation
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 4
What is Six Sigma…as a Value?
Sigma is a measure of deviation. The mathematical calculation for the Standard Deviation of a population is:
Sigma can be used interchangeably with the statistical term Standard Deviation.
Standard Deviation is the average distance of data points away from the Mean in a distribution.
By definition the Standard Deviation is the distance between the Mean and the point of inflection on the Normal curve.
PointofInflection
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 5
The probability of creating a defect can be
estimated and translated into a “Sigma” level.
What is Six Sigma…as a Measure?
*LSL–LowerSpecLimit*USL–UpperSpecLimit
The higher the sigma level the better the performance. Six Sigma refers to a process having 6 Standard Deviations between the average of the process center and the closest specification
limit or service level.
+6-1-3-4-5-6 -2 +4+3+2+1 +5
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 6
Measure
“Sigma Level” is:– A statistic used to describe the performance of a
process relative to the specification limits– The number of Standard Deviations from the Mean to
the closest specification limit of the process
The likelihood of a defect decreases as the number of Standard Deviations that can be fit between the Mean and the nearest spec
limit increases.
USL
6 Sigma
5 Sigma
4 Sigma
3 Sigma
2 Sigma
1 Sigma
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 7
What is Six Sigma…as a Metric?
Each of these metrics serves a different purpose and may be used at different levels in the organization to express the performance of a process in meeting the organization’s or customer’s requirements.
• Defects• Defects per unit (DPU)• Parts per million (PPM)• Defects per million
opportunities (DPMO)• Rolled Throughput Yield
(RTY)• First Time Yield (FTY)• Sigma (s)
These metrics are used in Six Sigma. You will learn more about them through the course of
your study.
8
10
12
14
16
18
20
0 20 40 60 80 100
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 8
What is Six Sigma…as a Benchmark?
Source: Journal for Quality and Participation, Strategy and Planning Analysis
Yield
99.9997%
99.976%
99.4%
93%
65%
50%
PPMO
3.4
233
6,210
66,807
308,537
500,000
World Class Benchmarks
10% GAP
Industry Average
10% GAP
Non Competitive
COPQ
<10%
10-15%
15-20%
20-30%
30-40%
>40%
Sigma
6
5
4
3
2
1
What does 20 - 40% of Sales represent to your Organization?
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 9
What is Six Sigma…as a Method?
Define - the business opportunity
Measure - the process current
state
Analyze - determine Root Cause
or Y= f (x)
Improve - eliminate waste and
variation
Control - sustain the results
DMAIC provides the method for applying the Six Sigma philosophy in order to improve
processes.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 10
What is Six Sigma…as a Tool?
Six Sigma contains a broad set of tools interwoven in a business problem-solving methodology. Six Sigma tools are used to scope and choose projects, design new products and processes, improve current processes, decrease downtime and improve customer response time.
Six Sigma has not created new tools, it has simply organized a variety of existing tools to create flow.
Customer ValueResponsiveness,
Cost, Quality,Delivery
Management Product Process Process System Functional EBIT, (Enabler) , Design , Yield , Speed , Uptime , Support=
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 11
What is Six Sigma…as a Goal?
Sweet Fruit Design for Six Sigma
Bulk of FruitProcess Characterization and Optimization
Low Hanging FruitBasic Tools of Problem Solving
Ground FruitSimplify and Standardize
1 - 2 Sigma
3 Sigma
3 - 5 Sigma
5+ Sigma
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 12
What is Six Sigma…as a Philosophy?
Honeywell: Six Sigma refers to our overall strategy to improve growth and productivity as well as a measurement of quality. As a strategy, Six Sigma is a way for us to achieve performance breakthroughs. It applies to every function in our company, not just those on the factory floor. That means Marketing, Finance, Product Development, Business Services, Engineering and all the other functions in our businesses are included.
Lockheed Martin: We have just begun to scratch the surface with the cost-saving initiative called Six Sigma and already we have generated $64 million in savings with just the first 40 projects. Six Sigma uses data gathering and statistical analysis to pinpoint sources of error in the organization or products and determines precise ways to reduce the error.
General Electric: First what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 13
History of Six Sigma
• 1984 Bob Galvin of Motorola edicted the first objectives of Six Sigma
– 10x levels of improvement in service and quality by 1989
– 100x improvement by 1991
– Six Sigma capability by 1992
– Bill Smith, an engineer from Motorola, is the person credited as the father of Six Sigma
• 1984 Texas Instruments and ABB Work closely with Motorola to further develop Six Sigma
• 1994 Application experts leave Motorola
• 1995 AlliedSignal begins Six Sigma initiative as directed by Larry Bossidy
– Captured the interest of Wall Street
• 1995 General Electric, led by Jack Welch, began the most widespread undertaking of Six Sigma even attempted
• 1997 To present Six Sigma spans industries worldwide
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 14
History of Six Sigma
• Simplistically Six Sigma was a program initiated around targeting a process Mean (average) six Standard Deviations away from the closest specification limit.
• By using the process Standard Deviation to determine the location of the Mean the results could be predicted at 3.4 defects per million by the use of statistics.
• There is an allowance for the process Mean to shift 1.5 Standard Deviations. This number is another academic and esoteric controversial issue not worth debating. We will get into a discussion of this number later in the course.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 15
History of Six Sigma
• Six Sigma created a realistic and quantifiable goal in terms of its target of 3.4 defects per million operations. It was also accompanied by a methodology to attain that goal.
• That methodology was a problem solving strategy made up of four steps: measure, analyze, improve and control.
• When GE launched Six Sigma they improved the methodology to include the Define Phase.
ControlImprove
Analyze
Measure
Define
MOTOROLAGENERAL ELECTRIC
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 16
DMAIC Phases Roadmap
Identify Problem Area
Ch
am
pio
n/
Pro
cess
Ow
ner
Defi
ne
Measu
reA
naly
zeIm
pro
ve
Con
trol
Assess Stability, Capability and Measurement Systems
Identify and Prioritize All X’s
Prove/Disprove Impact X’s Have on Problem
Identify, Prioritize, Select Solutions Control or Eliminate X’s Causing Problems
Implement Solutions to Control or Eliminate X’s Causing Problems
Implement Control Plan to Ensure Problem Does Not Return
Verify Financial Impact
Determine Appropriate Project Focus
Estimate COPQ
Charter Project
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 17
Define Phase Deployment
Business CaseSelected
Notify Belts and Stakeholders
Create High-Level Process Map
Determine Appropriate Project Focus(Pareto, Project Desirability)
Define & Charter Project(Problem Statement, Objective, Primary Metric, Secondary Metric)
Estimate COPQ
Recommend Project Focus
Create Team
Charter Team
Ready for Measure
ApprovedProject Focus
N
Y
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 18
Define Phase Deliverables
Listed here are the type of Define Phase deliverables that will be reviewed by this course.
By the end of this course you should understand what would be necessary to provide these deliverables in a presentation.
– Charter Benefits Analysis– Team Members (Team Meeting Attendance)– Process Map – high level– Primary Metric– Secondary Metric(s)– Lean Opportunities– Stakeholder Analysis– Project Plan– Issues and Barriers
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 19
Six Sigma Strategy
Six Sigma places the emphasis on the Process– Using a structured, data driven approach centered
on the customer Six Sigma can resolve business problems where they are rooted, for example:
• Month end reports • Capital expenditure approval• New hire recruiting
Six Sigma is a Breakthrough Strategy – Widening the scope of the definition of quality
• Includes the value and the utility of the product/service to both the company and the customer
Success of Six Sigma depends on the extent of transformation achieved in each
of these levels.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 20
Conventional Strategy
Conventional definitions of quality focused on conformance to standards.
Conventional strategy was to create a product or service that met certain specifications.
• Assumed if products and services were of good quality then their performance standards were correct.
• Rework was required to ensure final quality.
• Efforts were overlooked and unquantified (time, money, equipment usage, etc).
Requirementor
LSL
Requirementor
USL
Bad Bad
Target
Good
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 21
Problem Solving Strategy
The Problem Solving Methodology focuses on:• Understanding the relationship between independent
variables and the dependent variable.• Identifying the vital few independent variables that effect the
dependent variable.• Optimizing the independent variables so as to control our
dependent variable(s).• Monitoring the optimized independent variable(s).
There are many examples to describe dependent and independent relationships.• We describe this concept in terms of the equation:
• Often referred to as a transfer function
Y=f (Xi)Y=f (Xi)This simply states that Y is a function
of the X’s. In other words Y is dictated by the X’s.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 22
Example
If we are so good at the X’s why are we constantly testing and
inspecting the Y?
Which process variables (causes) have critical impact on the output (effect)?
Y = f (Xi)Y = f (Xi)
CrusherYield
TimetoClose
=f ( )
=f ( )Xn
TrialBalance
CorrectAccountsApplied
SubAccounts
CreditMemos
EntryMistakes, , , , ,
FeedMaterialType
ToolWear Lubricant, , , ,Speed
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 23
Y = f(X) Exercise
Exercise: Consider establishing a Y = f(X) equation for a simple everyday activity such as producing a cup of espresso. In this case our output, or Y, is espresso.
Espresso =f ( )X1 , , , ,X2 X3 X4Xn
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 24
Six Sigma Strategy
(X1)
(X7)
(X6)
(X5)(X3)
(X2)
(X4)
(X8)
(X10)
(X9)
We use a variety of Six Sigma tools to help separate the “vital few” variables effecting our Y from the “trivial many”.
Some processes contain many, many variables. However, our Y is not effected equally by all of them.
By focusing on the vital few we instantly gain leverage.Archimedes said: “ Give me a lever big enough and a
fulcrum on which to place it and I shall move the world.”Archimedes said: “ Give me a lever big enough and a fulcrum on which to place it and I shall move the world.”
Archimedes not shown actual size!
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 25
Breakthrough Strategy
By utilizing the DMAIC problem solving methodology to identify and optimize the vital few variables we will realize sustainable breakthrough performance as opposed to incremental improvements or, even worse, temporary and non-sustainable improvement.
Old Standard
New StandardPerf
orm
an
ce
Bad
Good
Time
6-SigmaBreakthrough
6-SigmaBreakthrough UCLUCL
LCLLCL
UCLUCL
LCLLCL
Juran’s Quality Handbook by Joseph Juran
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 26
VOC, VOB, VOE
The foundation of Six Sigma requires focus on the Voices of the Customer, the Business and the Employee providing:
– Awareness of the needs that are Critical to the Quality (CTQ) of our products and services
– Identification of the gaps between “what is” and “what should be”
– Identification of the process defects that contribute to the “gap”
– Knowledge of which processes are “most broken”
– Enlightenment as to the unacceptable Costs of Poor Quality (COPQ)
VOC is Customer Driven
VOB is Profit Driven
VOE is Process Driven
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 27
Six Sigma Roles and Responsibilities
There are many roles and responsibilities for successful implementation of Six Sigma.
Eventually there should be a big base of support internal to the
organization.
Yellow Belts
Green Belts
Black Belts
MBB • Executive Leadership
• Champion/Process
Owner
• Master Black Belt
• Black Belt
• Green Belt
• Yellow Belt
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 28
Executive Leadership
• Makes decision to implement the Six Sigma initiative and develops accountability methods
• Sets meaningful goals and objectives for the corporation
• Sets performance expectations for the corporation
• Ensures continuous improvement in the process
• Eliminates barriers and recognizes achievement
Not all Six Sigma deployments are driven from the top by Executive Leadership. The data is clear,
however, that those deployments driven by executive management are much more successful
than those that are not.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 29
Champion/Process Owner
• Own project selection, execution control, implementation and realization of gains
• Own Project selection
• Obtain needed project resources and eliminate roadblocks
• Participate in all project reviews
• Ask good questions…
• One to three hours per week commitment
Champions identify and select the most meaningful projects to work on, they provide guidance to the Six Sigma belt and open the
doors for the belts to apply the process improvement technologies.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 30
Master Black Belt
MBB should be well versed with all aspects of Six Sigma, from technical applications to Project Management. MBBs need to have the ability to
influence change and motivate others.
• Provide advice and counsel to Executive Staff
• Provide training and support– In class training – On site mentoring
• Develop sustainability for the business
• Facilitate cultural change
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 31
Black Belt
• Project team leader
• Facilitates DMAIC teams in applying Six Sigma methods to solve problems
• Works cross-functionally
• Contributes to the accomplishment of organizational goals
• Provides technical support to improvement efforts
Black Belts are application experts and work projects within the business. They should be well versed with the Lean Six Sigma Technologies and
have the ability to drive results.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 32
Green Belt
• Well versed in the definition & measurement of critical processes
– Creating Process Control Systems
• Typically works project in existing functional area
• Involved in identifying improvement opportunities
• Involved in continuous improvement efforts– Applying basic tools and PDCA
• Team members on DMAIC teams – Supporting projects with process knowledge & data collection
Green Belts are practitioners of Six Sigma Methodology and typically work within their functional areas or support larger Black Belt
Projects.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 33
Yellow Belt
• Provide support to Black Belts and Green Belts as needed
• May be team members on DMAIC teams– Supporting projects with process knowledge and
data collection
Yellow Belts apply the Six Sigma Methodology to their own work responsibilities and serve on
project teams.
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 34
The Life of a Six Sigma Belt
Training as a Six Sigma Belt can be one of the most rewarding undertakings of
your career and one of the most difficult.
• You can expect to experience:
– Hard work (becoming a Lean Six Sigma Belt is not easy)
– Long hours of training
– Be a change agent for your organization
– Work effectively as a team leader
– Prepare and present reports on progress
– Receive mentoring from your Master Black Belt
– Perform mentoring for your team members
– ACHIEVE RESULTS!
You’re going places!
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 35
Black & Green Belt Certification
To achieve certification Belts typically must:
• Complete all course work:– Be familiar with tools and their application– Practice using tools in theoretical situations– Discuss how tools will apply to actual projects
• Demonstrate application of learning to training project:– Use the tools to effect a financially measurable and
significant business impact through their projects– Show ability to use tools beyond the training environment
• Must complete two projects within one year from beginning of training
• Achieve results and make a difference
• Submit a final report which documents tool understanding and application as well as process changes and financial impact for each project
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 36
Organizational Behaviors
All players in the Six Sigma process must be willing to step up and act according to the Six Sigma set of behaviors.
– Leadership by example: “walk the talk”
– Encourage and reward individual initiative
– Align incentive systems to support desired behaviors
– Eliminate functional barriers
– Embrace “systems” thinking
– Balance standardization with flexibility
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase 37
Summary
At this point you should be able to:
• Describe the objectives of Six Sigma
• Describe the relationship between variation and sigma value
• Recognize some Six Sigma concepts
• Recognize the Six Sigma implementation model
• Describe the general roles and responsibilities in Six Sigma
© Open Source Six Sigma, LLCLSS Black Belt v11.1 MT - Define Phase