Olympiacos MS CRM 3 Microsoft EMEA Case Study

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Microsoft Dynamics CRM 3 Launch Event: Presentation of the new Olympiacos Members solution. Case study for Microsoft at the official launch of Microsoft Dynamics CRM 3 Server in Athens Intercontinental, May 2006

Transcript of Olympiacos MS CRM 3 Microsoft EMEA Case Study

  • 1. Microsoft Dynamics CRM 3.0 Manager - SportsUnited SA -

2. Microsoft CRM | 3. : 19 83000 5000 (Junior Club) 33000 900,000 () www.olympiacos.org 25000 280 200 : 25 19 2650 . 20 , 7 4. Microsoft CRM | 5. Video . . , . 6. Microsoft CRM | 7. - : : - , , / 8. - / FAX: 16 7 (, , Intracom, Databank,Eurocom, Inform-Lycos, Courier) + , 8 (,Courier) + 9. - Assumption Based Planning (ABP) RAND Corporation www.rand.org : ABP for Army 21 (Dewar et al, 1992)(Dewar ABP A planning tool for very uncertain times (Dewar et al, 1993) (Dewar The Virtual Corporation and Army Organization (Fukuyama, 1997) ABP A tool for reducing avoidable surprises Cambridge University Press (J.A. Dewar, 2003)(J.A. 10. Microsoft CRM | 11. Microsoft Dynamics CRM 3.0? (ASP.NET, SQL, ActiveDirectory) ( , ) (.., email tracking ) E-phone/Exchange 2003 Online Offline 12. Microsoft CRM | 13. 1: 14. 2: CRM Accounts () = , 7 Contacts () = Sub Contacts ( ) = Junior Leads ( ) = - 2003 - (, , streaming) - Citibank VISA . ... 15. 2: e-phone(CTI) Migration Oracle( Oracle SQL 2005 Oracle MigrationWizard) business logic JavaScript C#: on-line Eurobank. 16. / E-phone 17. / E-phone 18. 2: e-phone(CTI) Migration Oracle( Oracle SQL 2005 Oracle MigrationWizard + Sprocs) business logic JavaScript (IFrames) C#: on-line Eurobank. 19. / Oracle Migration 20. 2: e-phone(CTI) Migration Oracle( Oracle SQL 2005 Oracle MigrationWizard) business logic JavaScript C# (CRM 3.0 SDK)(: , on-line API Eurobank). 21. 1: 2: 3: Mobility obile Devices (GPRS/3G) Outlook Client (Off line) 4: olympiacos.org 22. 1: 2: 3: Mobility obile Devices (GPRS/3G) Outlook Client (Off line) 4: olympiacos.org 23. 1: 2: 3: Mobility obile Devices (GPRS/3G) Outlook Client (Off line) 4: olympiacos.org 24. Mobile 25. 1: 2: 3: Mobility obile Devices Outlook Client (Off line) 4: olympiacos.org 26. Off Line 27. 1: 2: 3: Mobility obile Devices Outlook Client (Off line) 4: olympiacos.org 28. Microsoft CRM | 29. , (, , , , Citibank Loyalty ) 2 - / 30. reports . (.. ) (.. SMS, IVR 200 , ). 31.