GREEK ΤΕΧΝΟΚΡΑΤΙΚΗ ΔΙΑΚΥΒΕΡΝΗΣΗ Best Practices

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Βέλτιστες Πρακτικές Χρήσης Τεχνολογιών Πληροφορικής και Επικοινωνιών στο Δημόσιο & Ιδιωτικό Τομέα Παραδοτέο Π3 Αποτύπωση της υφιστάμενης κατάστασης στην Ευρώπη και διεθνώς-Βέλτιστες πρακτικές
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Οι τεχνοκράτες γνωστοι και ως παρατρεχλαμενοι των ολιγαρχών προγραμματίζουν την γενοκτονία των Ελληνων με καθε μεσο.

Transcript of GREEK ΤΕΧΝΟΚΡΑΤΙΚΗ ΔΙΑΚΥΒΕΡΝΗΣΗ Best Practices

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......................................................................................................... 5 ..................................................................................................................... 7 8 ........................................................ 11 4.1. ................................................................................... 13 4.2. ............................................................. 15 4.3. ............................................... 15 5. G2B .... 18 5.1. i2010.................................................................................................... 18 5.2. e-Europe.............................................................................................. 19 5.3. IDABC ............................................................................................................................ 22 5.4. ........................................................................................................ 22 6. ............................................................................................................................. 25 6.1. ........................................................................................................... 26 6.2. ........................................................................................ 35 6.3 ............................................................................................................................ 41 7. ........................... 49 7.1 .................................................................................................................. 50 7.2 ............................................................................................................................... 51 7.3 ................................................................................................................................... 51 7.4 ................................................................................................................................... 51 7.5 ............................ 52 7.6 .................................................................................................................. 52 8. .......................... 54 9. G2B ....................................... 59 10. 103 10.1 ............................................................................................................................... 103 10.2 ............................................................................................................................ 105 10.3 ........................................................................................................................... 106 10.4 ................................................................................................................................ 107 10.5 ............................................................................................................................ 108 10.6 .................................................................................................................................. 109 10.7 .............................................................................................................. 109 10.8 ............................................................................................................................ 110 10.9 ................................................................................................................................. 111 10.10 .......................................................................................................................... 112 10.11 ................................................................................................................... 113 10.12 .......................................................................................................................... 113 10.13 ....................................................................................................................... 115 10.14 ............................................................................................................................. 115 10.15 ............................................................................................................... 117 11. ....................................................................118 11.1. .................................................................. 118 11.2. H i2010 130 2007 3

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English In the current deliverable, after the present situation analysis of the G2B services within the Greek environment has been completed, we proceed to analyze the correspondent status in Europe and in an international level. The present situation analysis of the European environment is combined and accompanied with the record and presentation of a large number of G2B best practices. Initially, after a short summary of the central aspects of the methodology that was employed for the present situation analysis process, we proceed to present the main eGovernment international models. During the next phase, the very important process of mapping the sources of information for the G2B services in Europe and internationally is implemented, with special focus on the European Digital Strategy, on sources that are related to the i2010 initiative, the e-Europe action plan, the IDABC program etc. Then, a very precise description of the G2B services in four countries (Great Britain, United States of America, Australia and Ireland) that are characterized of high level of electronic maturity, is implemented and also an elaborate reference is attempted, as far as the international interoperability frameworks is concerned (the cases of Great Britain, Germany, France and Belgium are examined). After a solid basis has been constructed, we then proceed to the presentation and record of a large number of international G2B best practices (we also include those presented in the 1st European Observatories Summit). For this purpose, we use special and standardized report sheets. Many databases were examined, but the electronic database which was mainly analyzed was the well known e-Government Good Practice Framework. Finally, the central aspects and issues of the information and communication (ICT) policies and strategies of fourteen countries were covered and besides, it was attempted the comparative study of the Greek Digital Strategy with the i2010 initiative and the e-Europe action plan.

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Service Social Contribution for Employees Corporate Tax Value Added Tax (VAT) Registration of a New Company Data Submission to Statistical Office Custom Declaration Environment-related Permits Public Procurement Income Tax Job Search Social Security Benefits Personal Documents Car Registration Application for Building Permission Declaration to the Police Public Libraries Birth and Marriage Certificates Enrolment in Higher Education Announcement of Moving Health-related Services

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(SIMAC) / // , . , , . , , . . , . (IOP) . , . 100% . , , . IOP (Sistema Integral de Atencin Multicanal al Ciudadano, SIMAC) IOP (, ). IOP , . IOP IOP. . . IOP. : , , / : SIMAC IOP , ( ) . , , , , , , . IOP . IOP IOP, . , , IOP . http://www.avantic.es 2006-05-01 E-mail Coln, 66 Cava-Ferreruela Inmaculada [email protected] ES-46004 Valencia Spain +34.96.196.1029 +34.96.196.1001 2006 http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1963 http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1963#documents Good Practice Label e-Government Good Practice Framework

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AX- / . . 1995 ( ) , . AX , . . . . . : , , / . : (IOP) . AX . AX (eDeclaration) . , , . , . AX . http://www2.tullverket.se/tid_demo/asp/tvSMS_Login1.asp 2005-01-01 E-mail Swedish Customs Wicktor Mats P.O. Box 12854 S-11298 Stockholm +46.8.4050.140 +46.8.4050.523 Sweden http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1960#links http://www.tullverket.se http://www.sjv.se 2006 Good Practice Label e-Government Good Practice Framework

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/ . , . , . 2004 . (www.sozialversicherung.at). . , , , . , . . , - , . , . . 2005. 2006. 2006 , - . : , / : . , , , - . . . . , . . . , . B2B . (e-information) (e-government). . www.sozialversicherung.at 2005-09-01 E-mail Bauer Gerd Hauptverband der Oesterreichischen Sozialversicherungstraeger Kundmanngasse 21 A-1031 Vienna +43.699.12159154 Austria 2006 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1959 e-Government Good Practice Framework

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/ . . CLIENT . , CLIENT . . . . CLIEN . , , . : . : , , / . : : . , . , PD VWA-RVV . , (ICTAL) (EZ). - . http://www.ictal.nl 2003-04-01 E-mail Ministry of Economic Affairs Van Haaften W.F. Bezuidenhoutseweg 12 2594 AV Den Haag +31.070.378.7901 Netherlands http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1717 2005 Good Practice Label e-Government Good Practice Framework

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GPZ: Globaal Premie Zoeksysteem/ , , / / // , , ( ) ( ). , . . ( ). . ( . ). . : , , , / . : : 1) . : http://www.bouwenenwonen.be/premiezoeker/ 2) ( ). 3) GPZ ( ) . , GPZ . html . GPZ , . http://The front-office 2005-05-13 E-mail AROHM (Administration of Regional Planning, Housing and Monuments) Janssens Bert Koning Albert II-laan 20 1000 Brussel +(32)-(2)-(553)-(0213) +(32)-(2)-(553)-(8305) Belgium http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1699 http://www.bouwenenwonen.be 2005 Good Practice Label e-Government Good Practice Framework

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, / / // . . 10 2005. (e-signature). (Amtssignatur, 20 E-Government act) . (Bezahlservice). 6 9 . : , , , / . : . one-stop-shop , . . , , , . . , . : , , , . . http://www.wien.gv.at/amtshelfer/personenwesen/einwanderung/auslaendergrunderwerb.html 2005-05-01 E-mail Vienna City Administration, Municipal Department 35, Immigration Office Hornschall Beatrix Dresdner Strasse 91, Block C, 7. Stock, Top 7.43 A-1200 Vienna +43.1.4000.35011 +43.1.4000.9935010 Austria http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1951 2006 Good Practice Label e-Government Good Practice Framework

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/ / // . . ( ) . 25 . , . . , telefax, e-mails, . . . . : . 19 Turku. . (PRC) . PRC . : PRC . PRC : , . 1969: 1969. : . . 30% , 30% 40% . , . , . . . , ( ) . . . IOP . . : / . : . , . " " " ". ( ). () GIS . http://www.vrk.fi 2001-01-01 E-mail Ahlfors Rolf Population Register Centre P.O. Box 70 FI-00581 Helsinki +358.9.2291.6700 +358.9.2291.6516 Finlan 2006 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1949 e-Government Good Practice Framework

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ICAR , , , / // ICAR (Interoperabilit e Cooperazione Applicativa tra le Regioni e le Province Autonome) , SPC ( ). SPC SOA : - , , (SLAs), . - - ( ), . ICAR ( 25 ) 9.5 Centro Nazionale per lInformatica nella Pubblica Amministrazione, Cnipa ( ), . ICAR 16 ( 19) . Bolzano . ICAR , . , . ICAR . : - IOP , - SLAs - . IOP : , , , . : / , : ICARs . , . ICAR. ( ). , ICAR , 10,000 , ( ) . http://www.cnipa.gov.it 2005-02-28 E-mail CNIPA - Centro Nazionale per l'Informatica nella PA Progetto CRC Marcucci Luisella Via Tirso 26 00198 Roma (+39)-(040)-3774893 (+39)-(040)-3774882 Italy 2006 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1937 www.crcitalia.it e-Government Good Practice Framework

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OIO-XML , ,

/ / // XML . . , OIO ( ) , . OIO-XML XML OIO, . OIO-XML - OIO-XML. OIO - XML. XML . . , , . , . . , , . , 2003 , , , - . , IOP . . , IOP . OIOXML , . : , , / : XML 2001 . XML . OIO-XML OIO . XML (SOA), . , -, . OIO-XML XML W3C. . XML . , . http://isb.oio.dk/info 2003-07-01 E-mail Ministry of Science, Technology and Innovation, National IT and Telecom Agency , IT Strategic Office Brown Jan Bredgade 40 DK-1260 Kbenhavn (+45)-(3337)-9239 (+45)-(3337)-9299 Denmark 2006 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1936 e-Government Good Practice Framework

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e-Bourgogne (DGME-ADAE: ) (DGME-ADAE: ) / / // (France) ADELE. e-Bourgogne "Adle e-colloc" . 2003 "e-Bourgogne" (http://www.e-bourgogne.fr) 2005 : - - , , , e-Bourgogne : ( 2000 ), (LA's) (LLE) , , , . , e-Bourgogne , . e-Bourgogne PROCURE (), (), Uddevalla (), () ( ). PROCURE . . 2004 . 2006, 6000 , 1,309 . 2005 7.500 e-Bourgogne 63.000 RFP ( ). 2000 (eProcurement) (eGovernment). 2000 e-Bourgogne , . , - . : , / : e-Bourgogne : - , . - . - . - . https://www.e-bourgogne.fr/ 2005-01-01 E-mail 18 Rue Charlot Moutet Gilles 75003 Paris France 0033142770858 0033610566389 2006 2005 Good Practice Label First price of best open source application among French Regions and local authorities. http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1925 e-Government Good Practice Framework

2007

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EDIAKT II / / / / // ''media-break" , "EDIAKT II", 2005. (, , l) ( ) . EDIAKT II , "Viewer" Java . , "Creator" () EDIAKT II ( Java ) EDIAKT II . : , / : . . , . . http://reference.e-government.gv.at/EDIAKT_II.599.0.html 2007-07-01 E-mail Federal Chancellery Freitter Michael Ballhausplatz 2 A-1014 Vienna +43.1.53115.2570 +43.1.53109.2745 Austria http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1921 2006 Good Practice Label e-Government Good Practice Framework

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2007

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Hamburg Gateway / // .. , . , . , . Hamburg Gateway , . . , . , . MODINIS . : , , / : Hamburg Gateway . : - - - - - - http://www.service.hamburg.de 2003-08-04 E-mail Ministry of Finance Dankert Ursula Gnsemarkt 36 20354 Hamburg +(49)-(40)-(42823)-(1725) +(49)-(40)-(427923)-(172) Germany http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1698 www.fhh.hamburg.de/stadt/ 2005 Good Practice Label e-Government Good Practice Framework

/ 13

2007

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(CRR), BEKO, IBM (BMI) / / // , . , . (CRR), (BMI) BEKO IBM ( , , , , , , CRR, , ). 28 2000, CRR 2359 17 2001. 1 2002 . , CRR , , , , ( ). , 8.065.166 1 2001 (830,000 ). 2.500.000 . , 2359 . CRR BMI. . : , , / : : 1) 40 2) 3) . 4) , 5) power-users , 6) , 7) . : , , , , , , , . http://zmr.bmi.gv.at 2001-05-17 E-mail Federal Ministry of the Interior - Support Unit ZMR Kessler Oswald Hahngasse 8 A-1090 Vienna +43.1.31310.39208 Austria http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1910 2005 Good Practice Label 2007 e-Government Good Practice Framework

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/ / // , . XMeld . XMeld (MRRG: Melderechtsrahmengesetz). XMeld / - . , XMeld . XMeld OSCI-Transport protocol. , . , . OSCI-XMeld, . : , , / : XMeld . : . . (OSCI-transport). (OSCI-XMeld), .. , . , XML . XML (XV: ). http://www.osci.de 2004-07-01 E-mail Senator for Finances, Referat 36 Steimke Frank [email protected] Rudof-Hilferding-Platz 1 28195 Bremen +49.421.36159195 +49.421.3615626 Germany http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1911 2005 Good Practice Label e-Government Good Practice Framework

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(eProcurement) / / / (eProcurement) . ehandel.no eProcurement, IBX AS. . , ehandel.no. , . . . ehandel.no 2002 , . eProcurement 1999 1999 2003 2004. 2005, . 2002 32 . 230 ehandel.no. 2005 . 32 20% . , . 2004 Rambll Management . eProcurement . : , , / : . : - . - . - . - . - . - . - . - . http://www.ehandel.no 2002-06-01 E-mail Ministry of Modernisation eProcurement Secretariat Hoddevik Andr P.O.Box 8129 Dep. N-0032 Oslo +(47)-(22)-(249667) +(47)-(22)-(249595) Norway 2005 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1894 e-Government Good Practice Framework

2007

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// [email protected] "Plan de Euskadi en la Sociedad de la Informacin" (PESI) "Internet para todos" . broadband . , . , , , . : , / : [email protected] . , , . , . http://www.kzgunea.net 2001-10-01 E-mail EJIE Elizegi Etxebarria Agustn C/Donostia-San Sebastian, n 1 01010 Vitoria-Gazteiz +(34)-(945)-(017389) +(34)-(945)-(017389) Spain http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1886 2005 Good Practice Label e-Government Good Practice Framework

Konekta Zaitez Ciudadan

2007

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eAMA

/ / // Agrarmarkt Austria . 1999, 2000 AMA . 2002 eAMA, , , , . , 47.500 . eAMA, , , , AMA . , . , , . , . 60% 80% . 1999 RinderNet. AMA . , eAMA browser. RinderNet - , - - (GIS) - - eAMA . : , , / : eAMA : 1) ( , , , , , , ) 2) ( PIN, SSL, webserver firewalls) 3) . in-house . http://www.eama.at 2002-11-14 E-mail Agrarmarkt Austria Waitschacher Harald Dresdnerstr. 70 A-1200 Wien +(43)-(1)-(33151)-(357) +(43)-(1)-(33151)-(2237) Austria 2006 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1881 e-Government Good Practice Framework

2007

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IRIS: / // IRIS . 2003, . , 20 ( ). 2007. , . IRIS (CSR) : . , . , . 2004, 4 ( 300.000 ) 15 . 800 , 20 (6.000 ). Joan Clos. , . : , , / : IRIS . , 20 ( ). 2007. , . . http://www.bcn.es 2003-11-05 E-mail AJUNTAMENT DE BARCELONA RODRIGUEZ JOSE RAMON Llacuna, 161 3a planta E-08018 BARCELONA +(34)-(93)-(2918486) +(34)-(93)-(2914594) Spain http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1875 2005 Good Practice Label 2007 e-Government Good Practice Framework 78

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(KSI) (ZUS) (ZUS) Prokom Software SA // , (ZUS) . . 18 . 1999, ZUS. , , . , 1999, . ZUS . ( , , , ) . - Open-End Pension Funds (OFEs). 260 ZUS, 13 . , . . KSI ZUS Prokom Software SA ZUS 30 20 . ZUS email. . , , 75% e-mail ( 90% ). : , , / : KSI ZUS, : - , - , - , ( Platnik), - , - Open-End Pension Funds . http://www.zus.pl 2004-01-01 E-mail Prokom Software SA Dyrga Tadeusz Podolska 21 81-321 Gdynia +(48)-(58)-(628 60 20) +(48)-(58)-(628 66 77) Poland http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1868 www.prokom.pl 2005 Good Practice Label 2007 e-Government Good Practice Framework 79

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Piedmont, Piedmont,

/ / 2003, Piedmont (e-procurement) IT , . , CSI-Piemonte, : https://eproc.sistemapiemonte.it/home.jsp . : - - ( ) - - Piedmont . . : , , , . : - ( , , , , , ) - ( , , , forums, events, newsletters, .) - ( , ) - (e-learning). . : , / : : - - - - Piedmont . , : - (.. ) - - ( ), . http://acquisti.sistemapiemonte.it 2003-03-30 E-mail Regione Piemonte-Direzione Organizzazione; Pianificazione, Sviluppo e Gestione delle Risorse Umane Crescimanno Sergio Corso Regina Margherita 174 10152 Torino +(39)-(011)-(432)-(1358) +(39)-(011)-(432)-(3836) Italy 2005 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1858 www.regione.piemonte.it e-Government Good Practice Framework

2007

80

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(CIRCE) , (PAIT), , (PAIT), (SLNE) (SLNE) / / // , . CIRCE : , , . , , . SLNE SLNE , . SNLE , . , (PAIT) / / . CIRCE . . , . : , , / : . : - - - (eGovernment). http://www.circe.es 2003-07-14 E-mail SME Policy Directorate General Fornieles Mara Callejn C/ Mara de Molina, 50 28006 Madrid +(34)-(91)-(5450829) +(34)-(91)-(5450930) Spain http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1818 www.ipyme.org 2005 Good Practice Label 2007 e-Government Good Practice Framework 81

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, BT Scotland, , BT Scotland, / / / // 2004, . . , . . . e-mail . e-petitioner . Napier, BT Scotland, . 12 e-petitioner 20.812 639 45 . e-petition , . : , , / : 1999 , . e-petitioner Consultative Steering Group. , , . . . http://epetitions.scottish.parliament.uk 2000-03-14 E-mail Scottish Parliament Johnston James Holyrood EH99 1SP Edinburgh +(44)-(131)-(3485186 ) +(44)-(131)-(3485088) United Kingdom http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1812 www.scottish.parliament.uk 2005 Good Practice Label e-Government Good Practice Framework

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2007

82

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VOSA (VOSA) (VOSA) / / // , 2004 (110.000 450.000 ). , self-service, . 50% 79% 2005, 20% . . : , , / : e-enabling, , . VOSA ( 40 180 ) . . HEDRA VOSA. VOSA . . Computercenter , LogicaCMG , Oracle 11i , Kudos self-service , Kynetix Intranet CorVu Balanced Scorecard MIS. : Computercenter. email. Oracle Fincials 11i. . Intranet . . e.service. . . self-service , . . 2004 50%. http://www.vosa.gov.uk/vosa/onlineservices/onlineservices.htm 2004-06-20 E-mail VOSA (an agency of the Dept for Transport) Buckley Bill hillcrest house, 386 harehills lane, ls9 6 nf leeds +(044)-(0113)-(254 3213) +(044)-(0113)-(240 7187) United Kingdom http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1801 2005 Good Practice Label 2007 e-Government Good Practice Framework 83

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/ /

/ / // (CSC - face to face ), (ISC) 195 . . . ( ) . . : : 1. , , , : - - - - - - - 2. : - - - - : , 3. : - 195 . . - 4. : - - . - - http://[email protected] 2003-12-03 E-mail Zafiriadis, Dimitris Municipality of Athens Athinas 63, Kotzia Square 10552 Athens +(30)-(210)-(3722030) +(30)-(210)-(3218550) Greece http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1779 www.cityofathens.gr 2005 Good Practice Label e-Government Good Practice Framework

2007

84

& 3: -

26

(CRU) EDS, BT Syntegra, and Atos Origin (CRU), (DWP), , , . , . CRU , : , . CRU, , . CUE PI, 50% . CRU , EDS, BT Syntegra, Atos Origin CRU . , . eBusiness, , DWP, . , CRU , 28 . 100% , , , CRU, . : , / : : - CRU. , , . - , 3,5 DWP/CRU . - DWP/CRU - . - CRU - ( , ) . - . 28 . . - . - - e-enabling . www.dwp.gov.uk/cru 2005-04-28 E-mail Compensation Recovery Unit, Dept for Work and Pensions Fazakerley Paul Durham House, Washington NE38 7SF Tyne & Wear +(00 44)-(191)-(2252142) +(00 44)-(191)-(2252142) United Kingdom 2005 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1769 e-Government Good Practice Framework

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// TRAMER ( ) 25318 16/12/2003. TRAMER : 1. 2. Onroad Traffic Insurance Assurance Account 3. 4. 5. 6. 7. Gendarmerie 8. 9. TRAMER . TRAMER. TRAMER , , , . . TRAMER . TRAMER 31/03/2004 . 2 , , , . . : , , / : TRAMER : - . - . - - - . - - . http://www.tramer.org.tr 2004-07-01 E-mail Turkish Treasury Insurance Head Office Akin Buminhan Inn Bulvari No:36 K.14 Emek 06510 Ankara +(90)-(312)-(2129463) +(90)-(312)-(2128871) Turkey 2005 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1723 www.sigortacilik.gov.tr e-Government Good Practice Framework

2007

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(eProcurement) Scottish Executive (SE) Scottish Executive (SE)

/ / / 2000 (Procurement Steering Group) . (e-procurement) , . , Scottish Executive (SE) . , SE . , , . , SE . Cap Gemini 2001. (eProcurement [email protected] Programme ePS), . Highlands (Highland Council) 2002. , . SE 2007 125 ( 62) 4 5,5 273 . ePS SE . SE , , , , .. : , / : ePS : - . - - , . http://www.eprocurementscotland.com/ 2006-08-11 E-mail Willcock Keith Scottish Executive Area 3-F North, Victoria Quay EH6 6QQ Edinburgh United Kingdom +44.131.2440724 +.44.7920.207938 http://www.egov-goodpractice.org/gpd_details.php?&gpdid=1933 Awards 2004 2005 2005 2005 2006 Information Management Award (winner) British Computer Society Award (medalist) European e-Government Good Practice Case Aberdeen Group-Global Best Practice Winner Computerworld Honors Programme (laureate)

2007

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eSourcing , , / ,

, / / /

eSourcing eTendering Sourcing . (eTendering ), (eEvaluation), (eContract Management) (eCollaboration) value for money . OGCbuying.solutions. , 1.100 10.000 eSourcing. 30 10% . 2 . . OGCbuying.solutions HM. value for money . : , , / : eSourcing . , , , . value for money . http://www.ogcbuyingsolutions.gov.uk/esourcing/about/esourcing_about.asp 2006-08-05 E-mail Cotgreave Sarah OGCbuying.solutions,35 Great Smith Street,SW1P 3BQ London, United Kingdom +447810757627 +447810757627 http://online.ogcbuyingsolutions.gov.uk/information/ManagedServices/eProcurementSolutions/ http://www.sourcingandoutsourcing.com http://www.ogcbs.bravosolution.com/web/login.shtml http://www.ogcbuyingsolutions.gov.uk/publications/downloads/managed/e_sourcing_brochure.pdf The eSourcing Service was runner up in the 2006 Government Computing BT Innovation Awards in the category of Government to Government.

2006

2007

88

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Kompetenznetze NRW ( - Competence Networks NRW) Ministerium fuer Arbeit, Gesundheit und Soziales NRW Ministerium fuer Arbeit, Gesundheit und Soziales NRW / / / / (e-consulting) front desks downline back-office. KomNet . : , , , IT. . : , , / : , . KomNet's . . : . . KomNet ( ). KomNet . . KomNet- . Kom-Net . 1.500 . , , . KomNet 100.000 . 65 (.. 1 65 ). http://www.komnet.info 2001-01-01 E-mail Ministerium fuer Arbeit, Gesundheit und Soziales NRW Deilmann Michael Horionplatz 1 40190 Duesseldorf +4921186183444 +49211861853444 Germany www.mags.nrw.de http://www.komnet.nrw.de http://www.komnet.info/support-it http://www.egovernment-wettbewerb.de/site/front_content.php?idart=22 2000 2001 2003 National German eGovernment-Award EU-eGovernment-Award National German eGovernment-Contest

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2007

89

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HELP.gv.at / / / HELP.gv.at (eGovernment) . To HELP.gv.at , , , . (Official Proceedings Online - Amtsweg Online) . 150 . forum - . , -: - , .. , . , , HELP WAI (Web Accessibility Initiative) . HELP.gv. . : , , / , : One-Stop-Principle: . , HELP.gv.at , . . : HELP.gv.at 150 . . : " " ("Fragen und Anregungen") HELP.gv.at. : ("Amtsweg Online") . ( , ) . : HELP.gv.at, (.. - public access point) . . http://help.gv.at/ 1997-10-19 E-mail Mller Harald (+43-1) 53115-4105 2005 Good Practice Label http://www.egov-goodpractice.org/gpd_details.php?&gpdid=289 e-Government Good Practice Framework

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2007

90

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/ / (e-Government) . 2006 . 330, . : , , / : : , 70.000 19.000 , , , . 48% . 2006 E-mail . ,

(e-Government) / /

2007

91

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(RuDG) (IIS), (IIS), / / / / / (RuDG) 2001 . RuDG . RuDG (e-Russia) . : ) (IS) ) . RuDG : ) ( 15.000 , , , ), . ) . ) . ) . E) . 10.000. : , , / http://www.russian-gateway.ru 2001 E-mail Mrs. TATIANA ERSHOVA

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2007

92

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(e-Transformation) , , / / / / () , , . . : . 2000 . , , . , , , 2010, . eEurope 2002 eEurope 2005 . , 2005 i2010, , . 2000 . eEurope+ Initiative, 2001. eTransformation Turkey Project, 58 59 Government Urgent, 2003 . eTransformation Turkey Project . (e-Transformation Turkey Executive Board) , , , (NGO), , . , , . : , . , , 2003, 2004 2005. , 2005 2006 2010 . : , , / http://www.dpt.gov.tr 2003 E-mail Recep Cakal [email protected] Necatibey Caddesi No:108, 06100 Bakanliklar-ANKARA TURKEY + 90 312 294 6417 + 90 312 294 6477 2007 http://www.BilgiToplumu.gov.tr

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(e-Health) , , / / / / (e-Health Activities) : A) (e-Health Working Group) SPO, B) 15 IT (HIS), ) SPO. , , ITU . : , , / 2003 E-mail Nihat Yurt [email protected] Necatibey Caddesi No:108, 06100 Bakanliklar-ANKARA TURKEY + 90 312 294 6417 + 90 312 294 6477

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2007

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Kennispoort / ,

/ / /

ICT Kennispoort 2007. , () . ICT Kennispoort . IT. : , / http://www.senternovem.nl/bsik/BSIK_Nieuwsbrief/artikelen_nieuwsbrief_december_2006/Outreach_Office_ICT-Kennispoort_en_Meeting_of_the_Minds.asp 2007 E-mail Prof. MARTIN REM http://www.ictregie.nl/

2007

95

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(SaS) / , / / / / / , , . / SaS. SaS , , . software engineering ( ) service engineering ( ). , : , , , . SaS (ETP) NESSI (Networked European Software & Services Initiative). : , , / http://www.ictregie.nl/ 2005 300.000 E-mail Prof. MARTIN REM

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2007

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// // (COMPRASNET) , . . . / 32-bit Pentium III Xeon. Windows 2000 Advanced Server. Unisys Aquanta STD Web application . Vesta Business Services Suite. COMPRASNET (.. ). email . . , Internet, ( ). ( ), . ( ) . . . COMPRASNET . . . , , , / . , ( 150.000 ) . , . COMPRASNET US$ 7m . , US$ 1.5m. , . , . 15 . . , , 20% . . http://www.comprasnet.gov.br 2002 $7M E-mail Marcos Ozorio de Almeida [email protected] 2006 http://www.is.cityu.edu.hk/research/ejisdc/vol9/v9r6.pdf http://www.egov4dev.org/ eGovernment for Development Institute for Development Policy and Management, University of Manchester, Commonwealth Telecommunications Organisation

2007

97

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(MCAD), (MCAD), // // (Compranet), (MCAD). . Compranet . 3000 , . . . 1995 , . , , . . , , . Compranet . , . , . , , . , . 2002, 80% Compranet. 2% . 20%. 25.000 . / , . . 2001, US$ 500 ( ). , Compranet. , . . 1999, Global Bangemann Challenge. . http://web.compranet.gob.mx/ 2002 E-mail Santiago Ibarra Estrada [email protected] 2006 2007 http://www.wired.com/news/business/0,1367,50622,00.html http://www.egov4dev.org/mexeproc.htm#title eGovernment for Development Institute for Development Policy and Management, University of Manchester, Commonwealth Telecommunications Organisation

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, G2B, , . , , :

G2B . . , - ( ). . . (,

). . . , . . - ( 4, 4 4) . (20) (39) . (13) 2 2 ( ), .

2007

99

& 3: -

/

1 3 6 9 10 11 12 14 15 16 18 19 21 24 26 28 29 30 36 37

(SIMAC) GPZ: Globaal Premie Zoeksysteem/ ICAR , OIO-XML e-Bourgogne EDIAKT II (eProcurement) eAMA IRIS: VOSA (eProcurement) eSourcing Kompetenznetze NRW ( - Competence Networks NRW) Kennispoort (SaS)

G2B , eGIF, , eGIF, , eGIF, , eGIF, , eGIF, , eGIF,

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

. . .

4: (20) / G2B

2007

100

& 3: -

/

G2B

,

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

1 3 6 9 10 11 12 14 15 16 18 19 21 24 26 28 29 30 36 37

(SIMAC) GPZ: Globaal Premie Zoeksysteem/ ICAR , OIO-XML e-Bourgogne EDIAKT II (eProcurement) eAMA IRIS: VOSA (eProcurement) eSourcing Kompetenznetze NRW ( - Competence Networks NRW) Kennispoort (SaS)

. . .

x x x x x x x x

x x x x x

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x x x x x

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x

x x x x x

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4: (20)

2007

101

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/

, .

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

1 3 6 9 10 11 12 14 15 16 18 19 21 24 26 28 29 30 36 37

(SIMAC) GPZ: Globaal Premie Zoeksysteem/ ICAR , OIO-XML e-Bourgogne EDIAKT II (eProcurement) eAMA IRIS: VOSA (eProcurement) eSourcing Kompetenznetze NRW ( - Competence Networks NRW) Kennispoort (SaS)

. . .

x x x x

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2007

102

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10. 10.1 , . , . , . NRI World Economic Forum (WEF). , , . NRI WEF 23 . NRI , . , , , . NRI 2001 5 , 11 20 . , .. , (23), (30) (33).

23

WEF & INSEAD (2006), Global Information Technology Report 2005-2006 2007 103

& 3: -

5: (NRI)

2007

104

& 3: -

10.2 (: 8.12 ., : 31,406 US$, 100 : 46.20, NRI: 18)

, , , (Telekom Austria) 1998, . , . 2C , . online Help Portal 24 (http://help.gv.at) . Business Public Procurement Schoolbooks Orders Online 25 (http://www.schulbuchaktion.at) . () . . Citizen Card (http://www.buergekarte.at) Light Citizen Card (http://www.a1.net/signatur) ( ), online . , (35% ) . , Kplus 26 . Kplus. 270 Kplus, 8 18 Kplus . : ,

24 25

Cap Gemini (2005), Online availability of public services: How is Europe progressing? , 26 Fraunhofer, TNO, LL&A, (2004), Final report: Benchmarking national and regional policies in support of the competitiveness of the ICT sector in the EU 2007 105

& 3: -

, , . 10.3 (: 8.12 ., : 31,406 US$, 100 : 46.20, NRI: 18)

(Bundesnetzagentur) . 1998 . , . , 2C ( ) . . , , . 4 . eTendering (http://www.evergabeonline.de) e-marketplace One stop Government Shop. Customs Online (http://www.zoll-d.de/). smart card Bit4health (http://www.dimdi.de) , . (Arbeitsamt Online http://www.arbeitsamt.de) . Favorit (http://www.bva.bund.de/aufgaben/bafoeg/index.html) 613 . . 500.000 . BRN Bayerisches Realschulnetz (http://www.realschule.bayern.de) . 2007 106

& 3: -

Invest in German: Business Portal (http://www.investingermany.de), 17 27 . 10.4 (: 5.4 ., : 33,089 US$, 100 : 54.10, NRI: 3 )

. 1996 . . . . 85% . . . online , . - , . , Public Procurement Portal (http://www.doip.dk) Portal . Electronic Tendering: National Procurement (http://www.ski.dk), . (Nordpol.dk - Democracy on the web http://www.nordpol.dk & DanmarksDebatten Citizen participation in public debate http://www.danmarksdebatten.dk) . (Virk.dk A Business Portal http://www.virk.dk) 24 . software-based

27

, 2007 107

& 3: -

(http://www.digitalsignatur.dk) e-government 28 . 10.5 (: 1.35 ., : 15,217 US$, 100 : 44.41, NRI: 23)

. 1991, . . . ( ) , , dial-up . . , . , . , . . ([email protected]) (e-Citizen). . , . . . . Hansapank (http://www.hansa.ee) Uhispank 29 (http://www.sebe.ee) 468.000 Internet banking. Internet Banking 200.000 14%

28

, Estonian Informatics Center, 2001 2007 108

29

& 3: -

. . , : e-banking, e-banking, . . Today I Decide (http://tom.riik.ee), , , , 30 . 10.6 (: 293.51 ., : 39,498 US$, 100 : 55.58, NRI: 1)

1990. 1995 2000 . , . . , online . , , , . , , http://www.students.gov online . , . 10.7 (: 59.41 ., : 28,968 US$, 100 : 59.19, NRI: 10)

30

, 2007 109

& 3: -

( 1984), British Telecom . Office of Communications BT . . . . , Ukonline.gov (http://www.ukonline.gov) Directgov.uk (http://www.directgov.uk), online. 2001. , . . , Vodafone Orange . info4local.gov.uk (http://www.info4local.gov.uk) . site (www.teachers.tv, www.need2know.co.uk, www.uhi.ac.uk, www.ucas.ac.uk) online. , online . (24 hourmuseum http://www.24hourmuseum.org.uk) 31 . 10.8 (: 127.76 ., : 29,906 US$, 100 : 48.27, NRI: 16)

, , online .

31

, 2007 110

& 3: -

. , . i-mode NTT . . , . 10.9 (: 1079.7 ., : 3,029 US$, 100 : 1.75, NRI: 40)

, , . , , - - . , . () . , . , , . / , ( ) . . . , . . . . 2007 111

& 3: -

10.10 (: 4.02 ., : 37,663 US$, 100 :31.67, NRI: 20)

( ) . 1980 . . , 1999 20% , . , - . , . 2001 . 2001, ( 120 ) Eircom. Eircom , . 2001 . , online . portal Oasis (http://www.oasis.gov.ie) & Basis (http://www.basis.gov.ie) , . ROS Revenue Online Services (http://www.ros.ie) . Motor Tax Online (http://www.motortax.ie) . REACH (http://www.reach.ie) . (Irish Tax administrations SMS service http://www.revenue.ie/wnew/payemobfone.htm) SMS . smart card . LUAS (http://luassmartcard.luas.ie) . . Ait-Eile (http://yoda.cs.tcd.ie/),

2007

112

& 3: -

32 . 10.11 (: 16.25 ., : 29,253 US$, 100 : 52.20, NRI: 12)

, . 1994 ( 2000) , , , , . , . , , KPN Telecom, -. 1999 , . , . 2 . 2C , . . , , , . 10.12 (: 8.99 ., : 28,205 US$, 100 : 63.00, NRI: 8)

, . 1994 4 . 2000 (

32

, 2007 113

& 3: -

), ( ) . . , . , Telia . ( ) 24- online , online . B2B B2C . (6 Business Readiness), . , SMS , . / ( ) . , ( ItiS, Schoolnet) . Administration (Ministry 24-7 http://www.24-timmarsmyndigheten.se, Invest in Sweden Agency Swedish Labour Market http://www.ams.se, http://www.isa.se),

. , Seniornet.se (http://www.seniornet.se) , Senior Surf Days 55 / . 1997 . , . , SwIT. , . 10.000 , 75% , 90% . 11.700 , . SwIT , , , . 2007 114

& 3: -

10.13 (: 5.22 ., : 29,305 US$, 100 : 53.38, NRI: 5)

, ( ) . , , . ( ) , . 1980, 1985 . , . 1995 1999 . online , . online .

10.14 (: 48.14 ., : 21,305 US$, 100 :60.97, NRI: 14)

1980 33 . , 30% . 2002 2003 . 2003

33

WEF & INSEAD (2006), Global Information Technology Report 2005-2006 2007 115

& 3: -

41,5% . 2004 68,2% , 75% . 28% , . 2004, . 2003, 92,6% . , . , , , , , . , . . , , .. . . ( ) . , . , 722 . US$ 19 US$. To 2000 30,000 , 10,000 11.2 . . , , 20 . . , . , video ( ) . , 2002-2003 32,2% . . , 2007 116

& 3: -

, . 2004 online 21,6%, 230%, 36,6% online 50%. , IT839 . IT839 , . /, 2003 2007.

10.15 , , . . , : , , , . , . , .

2007

117

& 3: -

11.

11.1.