2 Contents ΤΟ ΣΧΕΤΙΚΟ ΕΓΓΡΑΦΟ, ΔΙΑΤΙΘΕΤΑΙ ΚΑΙ ΣΤΗΝ ΕΛΛΗΝΙΚΗ ΓΛΩΣΣΑ. ΓΙΑ ΤΗΝ ΑΠΟΚΤΗΣΗ

ΤΟΥ ΠΑΡΑΚΑΛΕΙΣΘΕ ΟΠΩΣ ΕΠΙΚΟΙΝΩΝΗΣΕΤΕ ΜΕΣΩ ΗΛΕΚΤΡΟΝΙΚΟΥ

ΤΑΧΥΔΡΟΜΕΙΟΥ ΣΤΗ ΔΙΕΥΘΥΝΣΗ office@anemihotel.com

3

Introduction

The Hotel

Sustainability Development Policy

Corporate Values

New Projects

The 3 pillars

The Environment

The People

The Local Area

Appendices and Templates

Awards

ΤΟ ΣΧΕΤΙΚΟ ΕΓΓΡΑΦΟ, ΔΙΑΤΙΘΕΤΑΙ ΚΑΙ ΣΤΗΝ ΕΛΛΗΝΙΚΗ ΓΛΩΣΣΑ. ΓΙΑ ΤΗΝ ΑΠΟΚΤΗΣΗ

ΤΟΥ ΠΑΡΑΚΑΛΕΙΣΘΕ ΟΠΩΣ ΕΠΙΚΟΙΝΩΝΗΣΕΤΕ ΜΕΣΩ ΗΛΕΚΤΡΟΝΙΚΟΥ

ΤΑΧΥΔΡΟΜΕΙΟΥ ΣΤΗ ΔΙΕΥΘΥΝΣΗ office@anemihotel.com

4 The Hotel

INTRODUCTION

5

THE ANEMI HOTEL & SUITES

Home Away From Home

The Anemi Hotel & Suites has all the style and

panache of a chic, boutique hotel whilst still retaining

the comfort and ease of a family-run establishment.

Ideal for all types of holidaymakers: from young

couples for whom style and taste are key elements of

any holiday, through to the family with children who

require a full range of easily accessible facilities, all

with the additional benefit of Wi-fi throughout the

hotel

The Anemi Hotel & Suites offer an oasis of serenity,

comfort and style to provide you with a destination

you will want to visit again and again.

Anemi Hotel & Suites is a boutique hotel located in

central Paphos, 500 meters from Paphos Harbour. We

have a total of 112 rooms comprising studios and

one-bedroom apartments in Superior, Deluxe and

Executive categories. We are an independent,

owner-managed property with attention to detail

and long-term relationships with business partners.

Superbly located in the heart of the resort centre of

Kato Paphos, very close to historic sites, shops,

restaurants, just 300 meters from a Blue Flag awarded

sandy beach and 600 meters from the medieval

Castle, the Anemi is the perfect choice for everyone!

6 Sustainable Development Policy

(EN)

7

Sustainability Development Policy

Vision

Anemi Hotel & Suites is committed to continually improve its services, satisfy

current legal requirements and attain maximum quality levels required by

our customers and contribute to the communities we live and work in by

developing sustainable tourism.

Policy

As a family run hotel we recognize the importance to the success of our

business in bringing a positive benefit to the society in which we operate

through high quality service, environmental protection, community

involvement and good employment practices.

We have also developed individual Environmental, Health and safety,

Quality policies in order to comply with the local and International Standard

requirements. Our Employees, Social and Suppliers policies are in line with

Travel Life requirements helping us maintain good relations throughout.

Principles

We are committed to comply with all applicable environmental laws,

statutes and regulations and take a proactive approach to future

requirements and obligations.

We are committed to reduce the environmental impact of our activities

while maintaining the quality of service expected by our guests.

We are committed to monitor performance and aim for continued

improvement by reducing, re-using, and recycling in areas such as energy

consumption, reduction of waste materials and water consumption

We are committed to set sound environmental and social objectives and

targets, and integrate a process of review and reporting.

8

Intentions

To set objectives and targets in order to manage the important

environmental impacts

To communicate to our employees, customers and suppliers our policies

and achievements in improving our environmental performance and

our engagement to the sustainable management and business.

To encourage engagement of our business with local communities

To have available all necessary resources to achieve these objectives

using the best available practices.

To educate our employees to become more environmentally aware.

To incorporate sustainability into everyday business practice.

These goals are just the beginning of an ongoing journey towards

sustainability. We are proud to have achieved the Gold Travel Life

Award and hope to maintain it for many years to come.

We take all of this on, while maintaining the exceptional guest

experiences we so proudly deliver and monitor through review sites and

our own questionnaires.

On behalf of the Sustainability Team

Evelyn Cleanthous

General Manager

9

Sustainable Development Policy

(GR)

10

Πολιτική Εταιρικής Κοινωνικής Ευθύνης

Όραμα

Το ξενοδοχείο Anemi δεσμεύεται να βελτιώνει συνεχώς τις υπηρεσίες του, να

ικανοποιεί τις τρέχουσες νομικές απαιτήσεις και να επιτυγχάνει τα μέγιστα

ποιοτικά επίπεδα που απαιτούνται από τους πελάτες, να συμβάλλει στην

κοινότητα την οποία δραστηριοποιείται αναπτύσσοντας βιώσιμο τουρισμό.

Πολιτική

Ως οικογενειακό ξενοδοχείο αναγνωρίζουμε τη σημασία που έχει για την

επιτυχία της επιχείρησής μας η προσφορά θετικού οφέλους στην κοινωνία

στην οποία δραστηριοποιούμαστε μέσω υψηλής ποιότητας υπηρεσιών,

προστασίας του περιβάλλοντος, συμμετοχής της κοινότητας και καλών

πρακτικών απασχόλησης.

Έχουμε επίσης αναπτύξει ατομικές πολιτικές περιβάλλοντος, υγείας,

ασφάλειας και ποιότητας για να συμμορφωθούμε με τις τοπικές και τις

διεθνείς προδιαγραφές. Οι πολιτικές των υπαλλήλων, των κοινωνικών

εταίρων και των προμηθευτών μας είναι σύμφωνες με τις απαιτήσεις της

Ταξιδιωτικής Ζωής που μας βοηθούν να διατηρούμε καλές σχέσεις με όλους

τους εταίρους μας.

Αρχές

• Δεσμευόμαστε να συμμορφωνόμαστε με όλους τους ισχύοντες

περιβαλλοντικούς νόμους, καταστατικά και κανονισμούς και να υιοθετούμε

μια προαιρετική προσέγγιση στις μελλοντικές απαιτήσεις και υποχρεώσεις.

• Δεσμευόμαστε να μειώσουμε τις περιβαλλοντικές επιπτώσεις των

δραστηριοτήτων μας διατηρώντας ταυτόχρονα την ποιότητα των

υπηρεσιών που αναμένουν οι πελάτες μας.

• Δεσμευόμαστε να παρακολουθούμε τις επιδόσεις και να επιδιώκουμε τη

συνεχή βελτίωση με τη μείωση, την επαναχρησιμοποίηση και την

ανακύκλωση σε τομείς όπως η κατανάλωση ενέργειας, η μείωση των

απορριμμάτων και η κατανάλωση νερού

• Δεσμευόμαστε να θέσουμε υγιείς περιβαλλοντικούς και κοινωνικούς

στόχους και να ενσωματώσουμε μια διαδικασία αναθεώρησης και

υποβολής εκθέσεων.

11

Προθέσεις

• Καθορισμός στόχων για τη διαχείριση των σημαντικών περιβαλλοντικών

επιπτώσεων

• Να επικοινωνούμε με τους υπαλλήλους, τους πελάτες και τους

προμηθευτές μας με τις πολιτικές και τα επιτεύγματά μας για τη βελτίωση των

περιβαλλοντικών μας επιδόσεων και τη δέσμευσή μας στην αειφόρο

διαχείριση και τις επιχειρήσεις.

• Να ενθαρρύνουμε την εμπλοκή των επιχειρήσεων μας με τις τοπικές

κοινότητες

• Να διαθέσομε όλους τους απαραίτητους πόρους για την επίτευξη αυτών

των στόχων χρησιμοποιώντας τις βέλτιστες διαθέσιμες πρακτικές.

• Να εκπαιδεύουμε τους υπαλλήλους μας ώστε να γίνουν πιο φιλικοί προς το

περιβάλλον.

• Η ενσωμάτωση της βιωσιμότητας στην καθημερινή επιχειρηματική

πρακτική.

Αυτοί οι στόχοι είναι μόνο η αρχή ενός συνεχόμενου ταξιδιού προς την

αειφορία. Είμαστε υπερήφανοι που έχουμε επιτύχει το βραβείο Gold Travel

Life και ελπίζουμε να το διατηρήσουμε για πολλά χρόνια.

Δεσμευόμαστε για τα πιο πάνω, διατηρώντας παράλληλα τις εξαιρετικές

εμπειρίες του επισκέπτη που παρακολουθούμε μέσω τρόπων αναθεώρησης

και των δικών μας ερωτηματολογίων.

Εκ Μέρους της ομάδας Βιωσιμότητας

Έβελυν Κλεάνθους

Διευθύντρια

12 Corporate Values

13

We are ONE team

Customer’s Satisfaction

Authenticity Sustainability

Focus

Corporate Values

14

1. We are one Team The Anemi Hotel & Suites is a small family run establishment with a maximum number of staff members up to 40. Since the Hotel opened his operations, the staff have changed according with the needs and circumstances., still we proud ourselves to have members of staff working at the Anemi for more than 17 years. Zemfira K. Anna K Rinkgon B. Alina T Tassos C. Maid (17yrs) Maid (15yrs) Bar Supervisor(12yrs) FOManager(11yrs) Chef(8yrs) We know it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed. We encourage healthy debate and differences of opinion, direct, open and honest communication .

15

2. Customer’s satisfaction Consumers’ satisfaction has been considered one of the most important task for Anemi Hotel Apartments and the success of it have been proved by the high number of return guests, direct bookings and high review scores. We proud ourselves to welcome repeat clientele since 1990 when hotel was open. Mr. & Mrs. McGilly – repeat guests since 1990 (Scotland) Ritchie family – repeat guests since 1992 (UK) Mr. & Mrs. Tapiola - repeat guests since 2000 (Finland) Mr.&Mrs. Leason – repeat guests since 1998 (UK)

16

The Customer’s satisfaction is also revealed through the

review scores received on the Travel sites platforms, Tour

operators CQS scores and awards received, also though our

internal customers questionnaires reviews and reports.

Tui UK CQS scores - 2018

Booking.com review score - 2018

OVERALL

RATING:

Hotel/Acc

ommodat

ion

Overall

ACCOMM

. RATING:

Hotel

staff

service

ACCOMM

. RATING:

Hotel

condition

/

cleanlines

s

ACCOMM

. RATING:

Room

condition

ACCOMM

. RATING:

Food and

drink

[HOTEL]

ACCOMM

. RATING:

Pool and

pool area

[HOTEL]

ACCOMM

. RATING:

Wifi

[HOTEL]

ACCOMM.

RATING:

Your hotel's

respect for

the

environment

ACCOMM

. RATING:

Bedroom

comfort

[HOTEL]

ACCOMM.

RATING:

Reception

desk

service

Hotel All All All All All All All All All All

Anemi Hotel

Apartments 9.25 9.75 9.75 9.25 9.67 9.75 7.25 9.25 9.25 9.50

17

Trip Advisor – Excellency award for 2018

***** Reviewed December 17, 2018 via mobile

“Excellent hotel”

***** Reviewed December 11, 2018 “Fantastic Find” ***** Reviewed October 12, 2018 “Had an excellent stay made better by the attentive staff” *****Reviewed September 28, 2018 “Oasis in Paphos” *****Reviewed September 16, 2018 “Amazing time ” *****Reviewed August 11, 2018 “One of the best hotels in Paphos” *****Reviewed July 9, 2018

“Great hotel - Fab holiday” *****Reviewed June 16, 2018 “A Warm Welcome Is Guaranteed At The Anemi Hotel” Facebook Page 4.8 out of 5.0 review score (4.895 Reviews) Jackie Gray reviewed Anemi Hotel — 5 star March 7 · Everything you'll ever need is in this hotel!! .... We love it!!! Hello Anna, Zorban,

Ringcon and my Antonio!! See you all next year!! Xxxx Claire Scott reviewed Anemi Hotel — 5 star November 6, Just returned home from a lovely week spent at the Anemi - the hospitality was second to none! Staff were very friendly and couldn't do enough to make our stay special. We had a superior studio on the upper top floor looking over the pool, is was immaculate with modern furnishings and cleaned every day. The public areas were very well maintained and again very sleek with decor. Location is very central with a short walk to the harbour, bars and restaurants! Highly recommended x Rekha Rekha reviewed Anemi Hotel — 5 star May 23, I loved the stay at the hotel, Amazing helpful and friendly staff - from the cleaners to the reception staff! made the stay all the more enjoyable! Nothing was too much trouble for them. And at a fraction of the cost compared to other hotels made the stay all the more wonderful. Hotel was clean , good food was on offer and drinks are reasonably priced, If went back I would think of no where else to stay but Anemi!

18

2018 Questionnaires

Check in/Check out Food

Bar & Public areas Your Apartment

How did you heard about our Establishment?

All Questionnaires are reviewed

by the GM and Heads of the

Departments and prompt actions

and measurements are taking

according with the guests

comments

19

3. Authenticity

A decade ago, hotel marketing was all about stressing double points, gift

cards, soft mattresses, bath butlers and the types of marble in the

bathroom, bringing the spotlight on the hotel and on the brand.

Today the trend is for authentic experiences – and if it happens outside

the hotel, that’s fine too. We always recommend to our visitors the local

authentic experiences - the local excellent restaurants, wineries, golf

courses, sightseeing tours with local guides, local churches & monastery

tours, local crafters and the historic city tour.

The Hotel have joined the “Cyprus breakfast” since 2014 and it is

providing to our tourists with traditional local tastes. The breakfast will

support local agri-food businesses and help the move towards a more

sustainable local system of procurement.

20

4. Sustainability

What sustainability means?

The original definition of sustainable development is usually considered to be:

"Development that meets the needs of the present without compromising the

ability of future generations to meet their own needs." Bruntland Report for

the World Commission on Environment and Development (1992)

Since then, there have been many variations and extensions on this basic

definition.

The quotes below will provide some ideas on what constitutes sustainable

development and sustainability.

"A process of change in which the exploitation of resources, the direction of

investments, the orientation of technological development and institutional

change are all in harmony and enhance both current and future potential to

meet human needs and aspirations" The World Commission on Environment

and Development

"In essence sustainable development is about five key principles: quality of

life; fairness and equity; participation and partnership; care for our

environment and respect for ecological constraints - recognizing there are

'environmental limits'; and thought for the future and the precautionary

principle". (From Making London Work by Forum for the Future's Sustainable

Wealth London project)

"The environment must be protected… to preserve essential ecosystem

functions and to provide for the wellbeing of future generations;

environmental and economic policy must be integrated; the goal of policy

should be an improvement in the overall quality of life, not just income

growth; poverty must be ended and resources distributed more equally; and

all sections of society must be involved in decision making". (The Real World

Coalition 1996, a definition based on the work of the World Commission on

Environment and Development).

At the Anemi Hotel we operate high standards of performance and

advocate environmentally and socially sustainable business practices.

Our aim is to bring a positive benefit to the society in which we operate

through high quality service, environmental protection, community

involvement and employment.

21

5. Focus

The last but not the least Anemi Hotel value is about FOCUS!

We continue to focus on both Present & Future, on guests needs and

expectations, on hospitality industry trends and services and to offer a

great product to our costumers that has its place in the economy.

Our primary focus goes to the customers, quality of the services,

employee's, community welfare and towards a more sustainable business

and environment.

The Hotel Management team is organizing Staff meetings where topics

as:

Procedure Plans &Hotel Operations

Sustainability issues

Overview

Goals

are debated and analyzed. The Hotel Staff members are also

participating at various Courses& Seminars in order to improve and

deliver the "best practices" to our clientele.

22 New Projects

23

A brand new and exciting project is currently in progress at the Anemi Hotel &

Suites, led by a professional team of architects and interior designers, to be

completed for summer 2019.

Our vision is to create a hotel which, due to its strategic central location, is a hub

for the local area, offering guests a vibrant and fun place to come and stay,

relax, meet and socialise.

We plan to create a brand new image with a personalised feel, cool design and

superb service.

HOTEL EXTENTION TO A FOURTH FLOOR

The fourth floor will be designed for those who wish to experience an exclusive

and elegant environment throughout their stay. It will feature 23 carefully

designed Executive Suites and an Executive Lounge with a Terrace.

The Executive Lounge offers privacy and relaxation in comfortable and stylish

surroundings.

The ‘Pergola ‘ Terrace unveils panoramic views of the Medieval Castle and the

picturesque harbour.

The Executive Suites combine creativity and functionality with refinement and

comfort. Each Suite features wooden floors which lead to a well-appointed open

plan space with modern furnishings, chic décor and fine quality bathroom

finishes.

UPLIFT OF THE PUBLIC AREAS

The transformation will include the redesign of the public spaces, including the

new reception area, guests lounge, stunning new bar and outdoor barbeque

area. As Pafos region continues its journey of redevelopment and rejuvenation,

Anemi Hotel is poised to embrace and be part of these exciting changes within

the cultural heart of the city.

EXTERIOR MAKEOVER

The entire façade of the Anemi building will be uplifted with contemporary

design materials. This will bring the Hotel in line with the new modern, Boutique

style design which all studios and suites have already been upgraded.

24

25

The Environment

THE 3 PILLARS

26

1.Energy Management and Supply

Measures and actions

•An Energy Management System is installed in all guest rooms to control

lights, electrical appliances and air-conditioning.

•Have renewable sources of energy captured on site and used such as:

photovoltaic system for swimming pool pumps and solar panels for

heating the water.

•Train employees on the importance of energy saving and ways to

achieve this

•Monitoring energy consumption on monthly basis.

•Have effective energy LED lighting installed in 100% of areas.

•Have a policy of purchasing low energy equipment for electrical

devices i.e.: fridges, cookers, washing machines.

•In periods of low occupancy some areas of the hotel are on

emergency lighting

•Lights in certain areas are equipped with sensors.

•Breaker contacts have been installed on balcony doors to control air

conditioning and heating use.

General Manager, accounting and Maintenance are directly responsible

for Energy management.

Year kWh per guest

2016 10.07

2017 8.58

2018 9.12

0

2

4

6

8

10

12

14

2016 2017 2018

Graph of Electrical Energy Consumption

kWh per Guest Night

The Electricity consumption target 2017-2019 has been achieved.

2019 objective: Electricity energy reduction of 1.5% in 3 years

27

Year kWh per guest

2016 0.630

2017 0.590

2018 0.600

0.57

0.58

0.59

0.60

0.61

0.62

0.63

0.64

2016 2017 2018

Graph of LPGas consumption

kWh per guest

Year kWh per guest

2016 2.11

2017 2.26

2018 2.27

2.00

2.05

2.10

2.15

2.20

2.25

2.30

2016 2017 2018

Graph of Diesel consumption

kWh per guest

28

2. Water Management

Measures & actions

•Ensure all staff are trained in water saving procedures and policies

related to this.

•Have installed environmentally friendly flow restrictors, aerators on

shower heads and tabs.

•Have a set procedure in towel and bed linen changed twice a week.

•Part of our water consumption in the hotel is through a water well which

is regularly monitored

•The waste water discharged from the hotel follows the public sewage

treatment lagoon system which meets the national regulatory standards.

•Monitor water consumption monthly and take action when required

•Ensure better water quality of drinking water by installing a reverse

Osmosis regulator and also for protecting all machinery from scale

•Installed recently new high tech softener regulators for the treatment of

hard water

•Monthly Laboratory checks are carried out to monitor water quality

Accounting and Maintenance departments are monitoring the water

consumption and quality.

Year M³ per guest

2016 0.18

2017 0.25

2018 0.23

0

0.05

0.1

0.15

0.2

0.25

0.3

2016 2017 2018

Graph of water consumption

M³ per guest

Analysis of increase: The increase in the use of water referred to 2017/2018 is due to switching off completely the use of the well water.

29

3. Chemical Use Measures & Actions

• Purchase cleaning material with low environmental impact, such as ,

sealants, primers and adhesives, room/kitchen cleaning products. •Purchase of products that are either compacted or are concentrated and hence use less packaging per job. This measure has reduced the environmental impact of transportation. •Product tests have been carried out prior from purchasing in order to ensure that the job will be done using the least amount of products, time and energy. •Effective and continued education of staff on how to clean sustainably

4. Laundry Management Measures & Actions

The laundry is one of the areas where considerable use of both water and energy for drying and ironing of all the Resort’s linen is made. The actions taken to reduce this consumption concern raising awareness among Guests and Staff (for example, changing guests’ linen only when they make a specific request). Clothes drying rack have been provided for each room.

30

Energy Usage Analysis

The Total Energy consumption in kWh /guest night

(Electricity + LPGas + Diesel) is within the Reduction target proposed

score of 1.5% for period 2017-2019, proving the efficiency of the

measurements taken.

The Total Water consumption indicate an increase for 2018, increase

explained by the measure taken to switch off

completely the use of the well water.

The monthly measurements per each main energy category

indicated that the measures taken have been successful and

efficiently managed.

New targets scores have for 2019-2021 years have been set (see page

31). Recommendations and objectives have been summarized for a

better planning of future measures to decrease the energy and water

consumption (see pages 70-71).

Energy Usage %

Cooling & Heating 38

Lighting 20

Catering facilities 6

Refrigeration 6

Swimming pool 8

Office Equipment 7

Laundry 10

Other 5

Water Usage %

Rooms 30

Kitchen 10

Swimming pool 20

Irrigation 20

Laundry 15

Other 5

31

5. Waste Management

Measures & Actions

•Separating our waste plastic, glass, paper, returning batteries and

cartridge back to suppliers

•Avoid using single use packaging in favor of reusable containers e.g.: jam,

cereals.

•Maximize the way of communications through electronics systems, in order

to save the paper.

•Minimize waste by buying in bulk

•Maintain , fix and repair appliances , equipment's and furniture so they last

longer and are efficient

•Reuse storage containers, old rags

•Refill storage containers whenever possible

•Donate old furniture, but reusable in good condition to charity

•Buy products with recycled content and work with licensed waste

contractors

•Donate food waste to local farmers, animal shelter

•Giving packages back to suppliers eg. Batteries, cartridge

•Staff trained continuously on importance of recycling

Responsible for Waste Management are the Chef and Restaurant manager

Year Waste Glass Paper Plastic TOTAL

KG per guest

2016 0.56 0.07 0.08 0.09 0.80

2017 0.55 0.07 0.07 0.08 0.77

2018 0.54 0.07 0.07 0.07 0.78

The set target 2017-2019 - 2% waste reduction was successfully achieved.

32

CONSUMPTION ANALYSIS PER GUEST NIGHT period 2017-2019

YEAR

Electricity

kWh

Per guest

night

LPGas

kWh

Per

guest

night

Diesel

kWh

Per

guest

night

Water

M³

Per

guest

night

Waste

Kg

Per

guest

night

Total Energy

Consumption

kWh

Per

guest night

2016

10.07 0.63 2.11 0.18 0.80 12.81

2017

8.58 0.59 2.26 0.25 0.77 12.45

2018

9.12 0.60 2.27 0.23 0.78 13.00

NEW TARGETS (2019, 2020 & 2021)

Field Reduction

planned %

Start

Finnish Results

Energy

reduction

-1.5%

Water

reduction

-0.5%

Waste

reduction

-1%

33

The People

THE 3 PILLARS

34

The key success factor in hospitality is unquestionably the quality of the

human resources, which allows us to go beyond Guests’ expectations

every day and to create a unique and valuable offering.

This is the reason why the growth of our Staff constitutes the core of

Anemi’s values and strategy.

The long term commitment established with our staff members is one of

the proofs that the level of satisfaction regarding to the work environment,

team, business strategy, quality and efficiency and company goals are

mutually agreed and valued.

luxury wellness holidays. Year Females Males

2016 26 10

2017 29 11

2018 29 10

0%

20%

40%

60%

80%

100%

2016 2017 2018

males

females

In general the applications received for the different departments demonstrate that more women apply for positions in the Reception and Booking and Housekeeping departments, while the Food & Beverage attracts mainly male candidates.

12 %

19 %

69 %

≤ 30yrs

≥ 50yrs

30 -50yrs

% Staff by age groups

35

Employment of Local People

The Anemi Hotel is committed to employing Staff members who are

resident in neighboring municipalities, depending on the professional skills

required.

The percentage of “local” Staff (from Pafos area) for year 2018 is of 25%

from total employee number.

The commitment of Anemi Hotel towards the development of the local

community is also seen in the decision of keeping the Hotel open all year

round since 1990.

A decision rewarded by the presence of a significant number of Guests

throughout the winter period.

Training

Another key to the success of Anemi Hotel is the excellence of our people:

for this reason our Staff receives trainings from the beginning of their career

at the Anemi

Introductory Course: a three -day introductory course so that they can

discover the operational standards expected in their department.

Professional Training Courses: during the year each member of Staff also

attends special training courses as required (eg. First Aid Course,

Handling Customers Complains, Health and Safety, HACC, waste

management etc).

36

37

Internal communication The Anemi Hotel & Suites communicates with its Staff in a constant and transparent manner using the following tools: Company noticeboard: placed in the canteen room,

including Policies and regulations,

Internal communication: communicated to the heads of department and then shared with all Staff by Memos/Function lists

Periodic meetings: both departmental and cross-cutting meetings are held periodically to discuss news, events and the running of the resort.

Institutional communication: the Management issues prompt announcements to let Staff know about any successes

(awards or acknowledgements achieved), promotions, etc.

38

House Rules

We are a very united team and, through clear shared objectives, aim to

reach the highest levels of quality in the service offered to our Guests, as well

as our own personal satisfaction. It is essential that each of us share the basic

values of our company and sets a direct example every day. For this reason

we have shared the ten fundamental principles that guide us day after day.

1. Respect for colleagues: we are extremely good to the people we work

with, in the same way we are with our Guests, respecting their differences

and commending their unique qualities.

2. Communication: we always communicate with a discreet tone and quiet

voice, trying never to intimidate interlocutors.

3. Hospitality: we welcome our Guests as we would if they came to our

home.

4. Style: we take care of our appearance, uniform and posture because

these aspects are the first expression of Anemi Hotel .

5. Team: we always use the word “us” and never “I”, we are successful

thanks to the people that stand by our side day after day.

6. Professionalism: we are committed to learning and applying the Anemi’s

standards of excellence.

7. A smile: we express every day the passion, joy and motivation that

distinguish us.

8. Respect for the environment: we are committed to respecting the

environment, with small daily gestures.

9. Be an example to others: we are aware that any instruction, if not

accompanied by example, is useless.

10.Excellence that goes above and beyond: we try to anticipate the needs

of our Guests and always go above and beyond their expectations!

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1. Research Recycling at your destination. Recycling while on vacation can create some new challenges, but the extra effort is worth it. Plus if you are having a family vacation, it is a good way to show the kids that recycling and caring for the environment is important all the time, and that you can’t take a vacation from recycling.

2. Save water. Making simple choices in daily life routine can help save our island a lot of water. Towels and linen are changed twice weekly unless otherwise specified.

3. Sustainable Preservation Initiative. Any archaeological site needs to be treated with care. They are fragile and irreplaceable. They represent our nation's past, our heritage. And, for some, are one of the main reasons to travel to Cyprus.

4. Bike, walk and use public transit. Bicycling, walking, carpooling or riding the bus are the best ways to commute sustainably. As an example, every Thursday, Pafos Municipality offers to all visitors the unique experience of a stroll in Pafos Town Centre, Ktima and a peek into the local everyday life.

5. Join sustainable excursions. We advise our guests not to participate in activities which may harm or there is an evidence of animal exploitation. Ask our Front Office personnel for theirs recommendations.

6. Research indigenous crafts and support keeping the tradition alive. We highly recommend “ The Place” which offers to all visitors the opportunity to watch, and admire the skills of the potter, the icon painter, the wood carver, the art of the fused glass and glass painter, the chair maker, the art of wood burning, basketry, or to taste local homemade sweets and delicacies, wines, spirits and beer.

7. Eat Smart. Eat Local, Organic Foods. With food being a huge part of our existence, this is one of the most important ways to go green. Our local supermarkets offers a variety of organic and local food. Our Hotel Restaurant applies the buy locally policy and it is one of the first hotels to participate in the Cyprus Breakfast scheme.

8. Visit Markets where the locals go. The Old Town – Pano Pafos is the reference point of the city, within 3 kilometers up the hill from tourist-dominated Kato Paphos, Ktima Paphos presents itself as a pleasant Mediterranean town going about the everyday occupations of business, civic administration, shopping, schooling and, of course, sitting around in cafes.

9. Sun dry. Instead of running the dryer and wasting energy, take advantage of the warm weather, sunny skies and summer breeze by air drying your clothes outside on a line.

10. Unplug. Relax and find time to detach from all electronic devices. Make sure to unplug your power cords when you’re not using them to conserve energy. A little bit of energy savings can go a long way!

Go Green with Us!

10 Tips for your Sustainable stay

40 The Local Area

THE 3 PILLARS

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The Local Area

The charming west coast town of Paphos with its attractive

little harbor, and its 13th century castle where open-air fish

restaurants line a quayside of bright fishing boats and

pleasure crafts, is ideal for your Cyprus Holidays.

As the capital of Cyprus for 600 years in antiquity, the

archaeological legacy of Pafos (Paphos) is such that

UNESCO put the whole city on its World Cultural Heritage

List.

One of the top Cyprus Attractions is in Paphos, The World

Heritage Site, and is home to many marvelous and world

class historical sites and treasures. Ancient legend tells us

that this is the birthplace and home of Aphrodite, Goddess

of Love and Beauty. Paphos (or Pafos) is one of the most

beautiful and ancient towns in Cyprus, an island blessed

with history.

Admire the intricate floor mosaics in villas dating back to

the Roman period depicting scenes from Greek mythology,

considered among the finest in the Eastern Mediterranean.

Equally impressive are the underground Tombs of the Kings

carved out of solid rock and decorated with Doric pillars.

Or visit St. Paul’s Pillar where legend has it the Apostle was

flogged before converting the Roman governor, Sergius

Paulus, to Christianity, and making Cyprus the first country in

the world to be governed by a Christian. Then there is the

ancient Odeon Theatre, various Museums and the national

park of Akamas Peninsula.

Paphos today being one of the most popular destinations

of Cyprus, with its Paphos International Airport, manage to

attract visitors from all over the world but also locals at the

same time. Paphos Old Town, known as “Ktima” where the

main residential area is with its beautiful Town Hall and

Schools, and Kato Paphos , by the coastline, with its hotels

spreading around the castle.

Enjoy classical opera under the stars in the romantic setting

of the medieval castle overlooking Pafos harbour during

the various summer festivals. Or jive to the latest dance

tunes at a plethora of entertainment spots, part of the

modern town’s varied nightlife. Pafos won’t disappoint you.

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Promotion of the Local Area

The Hotel enthusiastically sustains some cultural and sporting initiatives promoted

by the Local Community, by sponsoring different events. These events includes:

Pafos 2017 European Capital of Culture -

The Anemi Hotel is a Gold sponsor, providing

accommodation, gift vouchers and promoting

the event by all media channels. The Hotel set up

the “Pafos 2017 corner” where printed information's

are available for all guests. The Hotel was selected

as the meeting point for preparations prior to the

2017Event, offering the Hotel premises & facilities,

free Accommodation for all internal & external

Members involved.

Pafos Aphrodite Festival – a cultural

initiative organized every year bringing in

Pafos the most renowned Opera Houses

in the world. The Hotel s promoting the

event Via social media channels, offers

special rates for the Locals that are attending

at the event, low Rates plus free

Accommodation for the Organizations to

accommodate the Opera Group(choir,

soloists, technicians).

Swedish Association – The Anemi Hotel

Apartments welcomes the Pafos

Swedish Association on weekly basis at

the Hotel for various activities that

help promoting our local culture & cuisine.

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Golf competitions organized by the

Golf courses (internal and external)

providing gift vouchers, free

Accommodation and press material,

with the purpose of promoting the

Local golf courses .

Paphos Marathon -

An event organized yearly since 1999.

The Marathon course is a point-to-point

course starting at 0830am along the

coast at the magical and scenic Aphrodite's

rock - birthplace of the Greek Goddess of

love and beauty - and perhaps best known

symbol of the island.

Wine & cheese tasting.

The Hotel is organizing wine & cheese

tastings at our Restaurant, offering to our

guests a chance to learn & discover our

local products. Also we recommend

Specialized wine tours at the local

Wineries.

Sightseeing tours

The Hotel is recommending to our guests

local companies with local guides to

Discover the region.

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Local artists

The Anemi Hotel aims to involve its Guests emotionally and

intellectually in the local area by showcasing local artists.

Since our opening, we have developed strong relationships with

local artists and commissioned them to produce unique works of

art, such as paintings and photographs which pay tribute to the

Local culture.

See below a few work of arts exposed at the Anemi:

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Being sustainable is also about:

Planting Lemon trees with open access for the guests

Supporting TABITHA

charity shop -

Supporting Locals crafts

Cyprus Evenings Traditional Cypriot food accompanied

by a local folklore dancing team.

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The Anemi Hotel & Suites involvement in the local community aspects is active Mrs. Evelyn Cleanthous - General Manager, as a member of the following local councils and organizations: District Committee of Cyprus Hotelier Association – Vice President

Open Therapeutic Unit for Drug abuse – Member Sustainability Association of Cyprus – Member District Charity Council of Kato Paphos area, handling the Children’s Shelter – Vice President

ΕΣΕΕ – Pafos Charity Council – Member Blood donation – Organized in the memory of Akis Cleanthous Once per year we organize at the Anemi Hotel the TABITHA

annual charity tea event with all expenses covered by the Hotel. All proceeds are directed towards PASYKAF and the District volunteers council of families in need. Winter seasons, his Eminence Giorgios, the BISHOP of Pafos, is invited at the Anemi to hold public speeches concerning the local Christian community . Beach cleaning - Lighthouse beach – along with members of

Anemi Staff and Children’s Shelter

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Awards

48

Travelife Gold awards 2013-2015

Travelife Gold awards 2015-2017

49

Objectives

50

Objective Action When Status

Reduce Energy

consumption for 2019 -

2021 by 1.5%

Led lighting - to change

the remaining 20% during

winter 18/19 renovations

2018/

2019

Finalized

To change the VRV units

using R22 with new

efficient equipment

during winter

18/19renovations

2018/

2019

Finalized

Night lights feature in all

Deluxe rooms

2018/

2019

Ongoing

New PVC patio

door/windows

replacement for a better

thermal barrier in all

Deluxe rooms

2018/

2019

Finalized

Regular staff meetings

and trainings regarding

the importance of Energy

saving and ways to do it

Ongoing

Reduce Water for

2019-2021 by 0.5%

Towel policy in all rooms.

Small lamineted print outs

with bilingual (EN/GR)

explanations of the Hotel

towel policy.

2018 Finalized

Regular staff meetings

and trainings regarding

the importance of water

saving and ways to do it.

Ongoing

Introducing the drying

racks

2017 Finalized

Reduce waste for 2019-

2021 by 1%

Introducing the Recycling

spot on each floor

2019 New

“Pass the Book!”corner –

recycling spot for used

booked, newspapers and

magazines

2019 New

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Objective Action When Status

Further donation of used

items following winter

2018/2019 renovation

18/19 Ongoing

Regular staff meetings and

trainings regarding the

importance of waste

reduction and how to do it.

Ongoing

Reduce Chemical use

for 2019 -2021 by 1.5%

Measurements system

placed for chemical use

2018 New

Orders control placed 2017 Ongoing

Diluted chemicals 2017 Ongoing

Reduce the use of

printed

paper materials

A new printing machine was

installed. The unit is

connected to all

departments

2016 Completed

Increase by 2% the

purchase of certified

products for cleaning

Give preference to Ecolabel

certified

cleaning products

2017 Ongoing

Local community Increasing our purchases

from the local producers

2017 Ongoing

Promote the different

types of local plants

Place tags with the names

of local

plants inside the gardens

2019 Ongoing

Introduce new benefits

for Staff

Prize gifts , birthday gifts 2017 Completed

Gather feedback from

Guests on

environmental aspects

of the Hotel

Include questions on the

environmental

aspect in the customer

satisfaction survey

2017

2018

Ongoing

Sensitize children to

sustainability issues

Plant seeding 2018 New

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This report will be shared to our Staff members only electronically as a

demonstration of our commitment to the environment

www.anemihotel.com Kikeronos Street, PO Box 60404, 8102,

Paphos, Cyprus T: +35726945666, F:+35726945781

Email: admin@anemihotel.com

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ΤΟΥ ΠΑΡΑΚΑΛΕΙΣΘΕ ΟΠΩΣ ΕΠΙΚΟΙΝΩΝΗΣΕΤΕ ΜΕΣΩ ΗΛΕΚΤΡΟΝΙΚΟΥ

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