Post on 16-Jul-2015
6.7B € in 2014
12.9Β € by 2018
14% CAGR
2.7B € in 2014
3.4Β € by 2018
13% CAGR
2.7B € in 2014
3.0Β € by 2018
7.4% CAGR
Flexible Fully Managed
Pay as you Go Powered by ALUE
Telephony
UCC
Cloud
•
•
•
O
pti
on
s o
n t
op
of
Base U
ser
MULTI MEDIA N-PARTY CONFERENCING
UNIFIED MESSAGING (more than a simple Voice Mail)
FAX SERVICES
APIs SVR (CSTA, TSAPI, TAPI, Recording & Management APIs)
UNIVERSAL CLIENT (smartphone, tablet, PC)
HOSPITALITY + OCCUPANCY
VOICE RECORDING (per hour)
ON-SITE MOBILITY (additional DECT/WLAN device) (2)
CC AGENT DESKTOP
BASE CCD AGENT Can connect any IP/TDM/Agent Softphone phone
*Base User RTU needed
WORKFORCE MANAGEMENT API
(Assign the right employee with the
right skills to the right job at the right time)
CALL RECORD INTERFACE API
(Record tickets retrieval)
SOFTPANEL MANAGER
(On TV or non-dedicated PC screens, in addition to LED panels)
CC SUPERVISOR MULTI+RTI
CC SUPERVISOR MONO
CC SUPERVISOR LIGHT
Team Leader
Supervisor
Multi-CC
Supervisor
Op
tio
ns
on
to
p o
f B
as
e A
ge
nt •
•
•
8082 My IC
Phone
LifeSize
Video conf
set
4135
IP Conf
8012
Desk Phone
4059 EE
Attendant
console
Third party Fax
DECT
AP
Third party Analog device
OmniTouch
400/500/8232
8Series IP
device
IP Desktop
Softphone (PC, Mac, iPad))
Wi-Fi
AP
OmniTouch
8118/8128 WLAN Android
iPhone
Blackberry
Any mobile
My IC Desktop
(PC)
Tablet
(iPad)
IP DECT
AP
9Series digital
device
ALUE
+ 3rd Party
PBX
•
•
•
•
•
•
Athens
Sophia
10 GE
20GE
10GE
10GE
10GE
Frankfurt
30 GE
10GE
•
•
•
•
•
o
o
o
o
o
o
Firewalls VMware high availability
platform
Forthnet DC infrastructure
CE Managed
Router
Global Internet
Reverse Proxy
User AAA
OpenTouch SBC
P
MPLS Leased Line / ADSL
PE / LNS
Forthnet SBC
Forthnet voice infrastructure
Forthnet MPLS infrastructure
Services accessible from anywhere
CE Managed LL
Router
Leased Line MPLS
PE P
LNS
Managed ADSL
Router
Site with >10 users
Site with <10 users
•
•
Flexible
/PAYG
Fully Managed
OPEX
Network integration