Ucc 2015 forthnet c2 presentation final

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Transcript of Ucc 2015 forthnet c2 presentation final

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6.7B € in 2014

12.9Β € by 2018

14% CAGR

2.7B € in 2014

3.4Β € by 2018

13% CAGR

2.7B € in 2014

3.0Β € by 2018

7.4% CAGR

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Flexible Fully Managed

Pay as you Go Powered by ALUE

Telephony

UCC

Cloud

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O

pti

on

s o

n t

op

of

Base U

ser

MULTI MEDIA N-PARTY CONFERENCING

UNIFIED MESSAGING (more than a simple Voice Mail)

FAX SERVICES

APIs SVR (CSTA, TSAPI, TAPI, Recording & Management APIs)

UNIVERSAL CLIENT (smartphone, tablet, PC)

HOSPITALITY + OCCUPANCY

VOICE RECORDING (per hour)

ON-SITE MOBILITY (additional DECT/WLAN device) (2)

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CC AGENT DESKTOP

BASE CCD AGENT Can connect any IP/TDM/Agent Softphone phone

*Base User RTU needed

WORKFORCE MANAGEMENT API

(Assign the right employee with the

right skills to the right job at the right time)

CALL RECORD INTERFACE API

(Record tickets retrieval)

SOFTPANEL MANAGER

(On TV or non-dedicated PC screens, in addition to LED panels)

CC SUPERVISOR MULTI+RTI

CC SUPERVISOR MONO

CC SUPERVISOR LIGHT

Team Leader

Supervisor

Multi-CC

Supervisor

Op

tio

ns

on

to

p o

f B

as

e A

ge

nt •

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8082 My IC

Phone

LifeSize

Video conf

set

4135

IP Conf

8012

Desk Phone

4059 EE

Attendant

console

Third party Fax

DECT

AP

Third party Analog device

OmniTouch

400/500/8232

8Series IP

device

IP Desktop

Softphone (PC, Mac, iPad))

Wi-Fi

AP

OmniTouch

8118/8128 WLAN Android

iPhone

Blackberry

Any mobile

My IC Desktop

(PC)

Tablet

(iPad)

IP DECT

AP

9Series digital

device

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ALUE

+ 3rd Party

PBX

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Athens

Sophia

10 GE

20GE

10GE

10GE

10GE

Frankfurt

30 GE

10GE

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o

o

o

o

o

o

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Firewalls VMware high availability

platform

Forthnet DC infrastructure

CE Managed

Router

Global Internet

Reverse Proxy

User AAA

OpenTouch SBC

P

MPLS Leased Line / ADSL

PE / LNS

Forthnet SBC

Forthnet voice infrastructure

Forthnet MPLS infrastructure

Services accessible from anywhere

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CE Managed LL

Router

Leased Line MPLS

PE P

LNS

Managed ADSL

Router

Site with >10 users

Site with <10 users

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Flexible

/PAYG

Fully Managed

OPEX

Network integration

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