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Page 1: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

USER SATISFACTIONMANAGER SURVEYIMAGE

ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ

Page 2: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

Email, phone call or visit to EDIC Consulted website

Attended meeting/event

Engaged through social media

Recommend EDIC to somebody else?

NB OF RESPONCE NB OF RESPONCE NB OF RESPONCE NB OF RESPONCE NB OF RESPONCE

AUSTRIA 24 25 13 14 34

BELGIUM 36 36 36 17 51

BULGARIA 147 140 153 112 168

CROATIA 55 54 45 53 61

CYPRUS 18 18 12 14 19

CZECH REPUBLIC 4 4 3 3 5

DENMARK 1 1 0 0 2

ESTONIA 129 63 200 102 211

FINLAND 31 32 29 23 41

FRANCE 13 12 10 9 15

GREECE 55 56 49 49 62

GERMANY 74 79 85 36 106

HUNGARY 347 212 348 145 502

IRELAND 7 4 2 4 6

ITALY 432 420 411 283 525

LATVIA 31 28 33 20 34

LITHUANIA 575 495 568 498 562

LUXEMBOURG 1 1 1 1 1

MALTA 10 8 6 7 11

NETHERLANDS 2 2 0 1 2

POLAND 69 66 62 60 78

PORTUGAL 206 208 180 144 285

ROMANIA 597 605 581 539 665

SLOVAKIA 115 114 46 21 124

SLOVENIA 11 10 11 8 12

SPAIN 338 300 278 238 360

SWEDEN 40 23 36 12 46

UK 17 18 21 8 38

         

TOTAL 3385 3034 3219 2421 4026

Page 3: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

AUSTRIA

BELGIU

M

BULGARIA

CROATIA

CYPRUS

CZECH R

EPUBLI

C

DENMARK

ESTO

NIA

FINLA

ND

FRANCE

GREECE

GERMANY

HUNGARY

IREL

ANDIT

ALY

LATV

IA

LITHUANIA

LUXEM

BOURG

MALTA

NETHER

LANDS

POLA

ND

PORTU

GAL

ROMANIA

SLOVAKIA

SLOVEN

IA

SPAIN

SWED

EN UK

TOTA

L0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

1.80

2.00

1.721.64

1.791.92

1.68

1.501.50

1.801.71

1.62

1.911.811.82

1.38

1.681.55

1.882.00

1.91

1.67

1.811.811.821.731.73

1.791.79

1.65

1.80

Email, phone call or visit to EDIC

Page 4: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

AUSTRIA

BELGIU

M

BULGARIA

CROATIA

CYPRUS

CZECH R

EPUBLI

C

DENMARK

ESTO

NIA

FINLA

ND

FRANCE

GREECE

GERMANY

HUNGARY

IREL

ANDIT

ALY

LATV

IA

LITHUANIA

LUXEM

BOURG

MALTA

NETHER

LANDS

POLA

ND

PORTU

GAL

ROMANIA

SLOVAKIA

SLOVEN

IA

SPAIN

SWED

EN UK

TOTA

L0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

1.80

2.00

1.521.54

1.761.81

1.47

1.75

2.00

1.561.53

1.33

1.70

1.56

1.671.60

1.471.46

1.83

2.00

1.67

1.00

1.701.62

1.71

1.59

1.701.61

1.48

1.741.66

Consulted website

Page 5: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

AUSTRIA

BELGIU

M

BULGARIA

CROATIA

CYPRUS

CZECH R

EPUBLI

C

DENMARK

ESTO

NIA

FINLA

ND

FRANCE

GREECE

GERMANY

HUNGARY

IREL

ANDIT

ALY

LATV

IA

LITHUANIA

LUXEM

BOURG

MALTA

NETHER

LANDS

POLA

ND

PORTU

GAL

ROMANIA

SLOVAKIA

SLOVEN

IA

SPAIN

SWED

EN UK

TOTA

L0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

1.80

2.00

1.85

1.50

1.831.851.92

1.33

1.78

1.661.60

1.86

1.661.72

1.671.641.61

1.902.00

1.83 1.791.811.811.80

2.00

1.781.70

1.90

1.78

Attended meeting/event

Page 6: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

AUSTRIA

BELGIU

M

BULGARIA

CROATIA

CYPRUS

CZECH R

EPUBLI

C

DENMARK

ESTO

NIA

FINLA

ND

FRANCE

GREECE

GERMANY

HUNGARY

IREL

ANDIT

ALY

LATV

IA

LITHUANIA

LUXEM

BOURG

MALTA

NETHER

LANDS

POLA

ND

PORTU

GAL

ROMANIA

SLOVAKIA

SLOVEN

IA

SPAIN

SWED

EN UK

TOTA

L0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

1.80

2.00

Engaged through social media

Page 7: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

AUSTRIA

BELGIU

M

BULGARIA

CROATIA

CYPRUS

CZECH R

EPUBLI

C

DENMARK

ESTO

NIA

FINLA

ND

FRANCE

GREECE

GERMANY

HUNGARY

IREL

ANDIT

ALY

LATV

IA

LITHUANIA

LUXEM

BOURG

MALTA

NETHER

LANDS

POLA

ND

PORTU

GAL

ROMANIA

SLOVAKIA

SLOVEN

IA

SPAIN

SWED

EN UK

TOTA

L0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

1.80

2.00

Recommend EDIC to somebody else?

Page 8: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

Email, phone call or visit to EDIC

Consulted website

Attended meeting/event

Engaged through social media

Recommend EDIC to somebody else?

Athens - City of Athens   2 3 2 3 3

Athens - ELIAMEP   12 10 3 4 13

Ioannina   10 9 9 10 9

Irakleio   5 5 6 5 6

Karditsa   5 5 5 5 5

Komotini   7 7 7 7 8

Mytilini   3 4 5 4 5

Patras   1 1 1 1 1

Rhodes   6 7 8 6 8

Thessaloniki - Vas. Georgiou A 2 2 2 2 2

Xanthi   4 4 3 3 4

Page 9: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

Athen

s - C

ity o

f Ath

ens

Athen

s - E

LIAMEP

Ioan

nina

Irakl

eio

Kardi

tsa

Komot

ini

Mytili

ni

Patra

s

Rhode

s

Thes

salo

niki

- Vas

. Geo

rgio

u A

Xanth

i

GREECE EU EU

2

1.916666666666671.9

2 2

1.71428571428571

2 2 2 2

1.75

1.90909090909091

1.79350073855244

Email, phone call or visit to EDIC

Series1

Page 10: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

Athen

s - C

ity o

f Ath

ens

Athen

s - E

LIAMEP

Ioan

nina

Irakl

eio

Kardi

tsa

Komot

ini

Mytili

ni

Patra

s

Rhode

s

Thes

salo

niki

- Vas

. Geo

rgio

u A

Xanth

i

GREECE EU EU

2 1.62

1.6 1.41.285714285714291.75 21.857142857142862 1.751.696428571428571.65557020435069

Consulted website

Series1

Page 11: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

Athen

s - C

ity o

f Ath

ens

Athen

s - E

LIAMEP

Ioan

nina

Irakl

eio

Kardi

tsa

Komot

ini

Mytili

ni

Patra

s

Rhode

s

Thes

salo

niki

- Vas

. Geo

rgio

u A

Xanth

i

GREECE EU EU

2

1.666666666666671.888888888888892

1.81.57142857142857

2 2 1.875 2 21.857142857142861.77601739670705

Attended meeting/event

Series1

Page 12: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

Athen

s - C

ity o

f Ath

ens

Athen

s - E

LIAMEP

Ioan

nina

Irakl

eio

Kardi

tsa

Komot

ini

Mytili

ni

Patra

s

Rhode

s

Thes

salo

niki

- Vas

. Geo

rgio

u A

Xanth

i

GREECE EU EU

21.75

1.9 2

1.4

1.71428571428571

2

1

1.833333333333332 2

1.816326530612251.74597273853779

Engaged through social media

Series1

Page 13: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

Athen

s - C

ity o

f Ath

ens

Athen

s - E

LIAMEP

Ioan

nina

Irakl

eio

Kardi

tsa

Komot

ini

Mytili

ni

Patra

s

Rhode

s

Thes

salo

niki

- Vas

. Geo

rgio

u A

Xanth

i

GREECE EU EU

2 2 2 2 2

1.5

2 2 2 2 21.935483870967741.91455538996523

Recommend EDIC to somebody else?

Series1

Page 14: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

1%

5%

10%

7%

3%

6%

7%

3%

7%

4%

6%

26%

15%

1%

1%

1%

1%

2%

2%

4%

4%

5%

7%

10%

24%

35%

Terrorism

Pensions

Rising prices/inflation

Crime

Housing

Taxation

Government debt

Environment, climate and energy issues

Health and social security

Education system

Immigration

Unemployment

Economic situation

Main concerns of citizens in the region

Survey 2014 Eurobarometer

Page 15: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

47%

26%

12%

9%

2%

1%

1%

1%

19%

24%

8%

14%

13%

1%

8%

13%

The (national) government

The European Union

None

Don’t know

The G20

Other

The United States

The International Monetary Fund (IMF)

Actor best able to take action against the effects of the financial and economic crisis

Survey 2014 Eurobarometer

Page 16: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

25%

39%

36%

45%

25%

7%

In the right direction

In the wrong direction

Don't know

Citizens' opinion on EU approach to exit the crisis

Survey 2014 Eurobarometer

Page 17: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

2%

22%

37%

39%

2%

40%

25%

33%

Don't know

Total 'Negative'

Neutral

Total 'Positive'

General image of EU for citizens in the region

Survey 2014 Eurobarometer

Page 18: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.

40%

32%

28%

56%

36%

8%

Yes

No

Don't know

"Citizens are in favour of a closer political union within the EU"

Survey 2014 Eurobarometer

Page 19: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.
Page 20: USER SATISFACTION MANAGER SURVEY IMAGE ΣΥΝΑΝΤΗΣΗΣ ΔΙΚΤΥΟΥ ΕΥΡΩΠΑΪΚΗΣ ΠΛΗΡΟΦΟΡΗΣΗΣ ΣΤΗΝ ΕΛΛΑΔΑ.