Presentation of ICAP Bulgaria EAD Business Information Services 2013

Established: 1964

Shareholders: SEEF Fund of Global Finance (79%) Coface (14%) ICAP Management (7%)

ΙCAP Group SA has 13 fully owned subsidiaries and 1 Joint Venture: ICAP Outsourcing Solutions SA ICAP Employment Solutions SA

ICAP Training Solutions AE ICAP Romania SRL ICAP Bulgaria EAD ICAP Serbia DOO ICAP Cyprus Ltd CYCLE Credit SA and its subsidiaries in Romania,

Bulgaria, Romania and Serbia TNS-ICAP SA (Market Research)

ICAP Group Profile

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• Employees:

1.150 in ICAP Group + 1.250 (outsourced)

• Offices in Greece: Athens Thessaloniki Larissa Patra Herakleion (Crete)

• Subsidiaries: Sofia - Bulgaria Bucharest - Romania Belgrade - Serbia Nicosia - Cyprus Istanbul - Turkey

ICAP Group Offices

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Business Service Lines

Management Consulting • EU Programs and Data

Management Services • Strategic and Business Planning • Organizational and Operational Improvement • Project Management and Development Programs • Enabling Technologies • Marketing & Franchising Services

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Credit Risk Services • Company Reports • D&B Reports • ICAP Credit Ratings • Competition Analysis • Clients Portfolio Assessment • Monitoring • Receivables Management

People Solutions • Executive Search and Selection • Employment Solutions • Human Capital Consulting • Training Solutions • HR Outsourcing Solutions

Marketing Solutions • Marketing Databases • Telemarketing • FindBiz • Google AdWords • Sector Studies • Online Trust Solutions • Online and Print Business

Directories

CREDIT RISK SERVICES

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Credit Risk Services

ICAP Group has entered into an exceptionally significant strategic agreement with the worldwide leader in the provision of Credit Risk Services and Business Information, Dun & Bradstreet (D&B). Effective from 10th of September, under a long-term agreement, ICAP became the exclusive provider of D&B’s services in Bulgaria, Greece and Romania supplying, amongst other things, information for companies from 220 countries

ICAP Group is the only Greek company accepted by the European Central Bank as Rating Tool source for the purpose of the Euro system Credit Assessment Framework (July 2009). Moreover, it is recognised by the Bank of Greece (July 2008) as an External Credit Assessment Institution (ECAI) in regards to the New Regulatory Framework of Basel II

Both the Bank of Greece and the European Central Bank, following a thorough examination of ICAP Group’s methodologies and processes, recognized the ICAP Credit Ratings as objective and reliable tool, thus certifying the validity of ICAP Databank

Credit Risk Services - ECAI Certification

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ICAP Credit Risk Services supply integrated and updated commercial and financial data as well as information on conduct history and credit ratings of companies in Bulgaria and abroad.

ICAP Credit Risk Services are based on ICAP DATABANK, the largest business database in Eastern Europe, which includes 3,5 million companies in 4 countries. Data is also drawn from cooperations developed by ICAP in the last four decades with international and pan-European information networks, such as CREDITALLIANCE, in order to cover customers' inquiries for companies outside Southeastern Europe.

Credit Risk Services

ICAP Credit Rating

Marketing Data

Business Reports, Alert Services,

Financial Statements

Monitoring & Credit Watch

Receivables Management

Competition Analysis

Clients Portfolio Assessment

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SALES INVOICE MANAGEMENT

CREDIT ANALYSIS

Potential Customers Existing Customers

CREDIT ANALYSIS

Customer Targeting

Selection of partners

Evaluation and monitoring of

partners

Receivables Management

The Business Cycle and ICAP’s related services

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ICAP Group possesses the largest Data Base in Bulgaria, Greece,

Romania and Serbia, which includes data for over 3,500,000 companies in total.

ICAP Bulgaria possesses the largest Data Base in Bulgaria, which includes commercial information for more than 600 000 companies and complete financial information for the last 3 years for more than 60 000 companies.

Data is also provided via findbiz.bg the largest online Business Directory in Southeastern Europe

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Customer Targeting

Selection of partners

Evaluation and Monitoring of

partners Receivables

Management

Marketing Data

BUSINESS REPORTS In Bulgaria and the Balkans ICAP Group’s Business Reports are reliable sources of information and can help you form an opinion regarding the operation, profitability and stability of a given company, providing all the needed information in order to reach successful investment decisions. You Can Know More About Your Clients and Partners and Predict Your Credit Risks

ALERT Services - Monitoring Ongoing information about conduct in transactions (Data and evaluation of transactions in relation to commercial and financial data included in the ICAP DataBank).

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Business Reports & Alert Services & Financial Statements

International Business Reports are also provided on-line by ICAP as the Group is a

member of the international network of CREDIT ALLIANCE, which covers an important number of countries of Western, Central and Eastern Europe, Asia and Africa. It is also connected with the international network of DUN & BRADSTREET, which manages a data bank with company information from over 230 countries.

Customer Targeting

Selection of partners

Evaluation and Monitoring of

partners Receivables

Management

Credit rating and risk assessment of customers - ICAP Credit Rating aims at estimating a company’s credit quality with respect to the probability of default and/or bankruptcy within one – year time horizon. This estimation is based on an analysis of commercial, financial and trading data derived from public sources and interviews with the rated companies

Fast and accurate business information on associates (customers, suppliers)

The service offers the potential of: Fast and effective decisions, thus securing and developing further associations

Analyzing and planning alternative credit policy scenarios towards ensuring the company's liquidity.

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Credit Risk & Credit Watch

ICAP’s CREDIT RISK & CREDIT WATCH Services are addressed to the Financial, Marketing and Sales Divisions of companies and provide: risk assessment of

Customer Targeting

Selection of partners

Evaluation and Monitoring of

partners Receivables

Management

Low Risk Lower Medium

Risk Medium Risk Upper Medium

Risk High Risk A1 A2 B1 B2 C1 C2 D1 D2 E1 E2

ICAP Group, through its subsidiary CYCLE CREDIT, provides Receivables Management Services related to delayed debts, with a specialization in consumer loans and credit cards. Also, it offers innovative services in the Bulgarian Market, such as B2B Receivables Management as well as B2B Outsourcing.

CYCLE CREDIT

The market leader with revenues of more than €11 million

Employs more than 600 people in Greece, Romania, Bulgaria and Serbia.

Has the highest debt collection success rates in the market

Categorizes the factors and conditions of each individual case and identifies the most effective way of handling, for the best possible results

Uses the most advanced IT systems

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Receivables Management

Customer Targeting

Selection of partners

Evaluation and Monitoring of

partners Receivables

Management

MARKETING SOLUTIONS

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Marketing Solutions

ICAP Group’s Marketing Solutions help all companies understand the environment, the sector and the market they are operating in. We help

companies promote their products and services via our Business Directories, Google Adwords or by using our Contact Center

Marketing Solutions

Business Directories (online and

print)

Google AdWords

Sector Studies

FindBiz Online Trust

Solutions

Marketing Data Base

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Marketing Databases Solutions for discovering new customers:

www.findbiz.gr with more than 450.000 companies from Greece, Bulgaria, Serbia and Romania and a large number of predetermined criteria. Creation of individual Databases, which can be generated according to our clients’ specifications.

Google AdWords Our knowledge as a Google Authorised Reseller helps companies implement a well-aimed Google AdWords

campaigns and achieve the best possible results from an ad on the Internet

Sector Studies ICAP carries out Market Studies adapted to the needs

and requirements of each client. In addition, every year, ICAP releases Sector Studies, which analyze the structure, developments and prospects of different sectors of the Bulgarian economy.

Marketing Solutions

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Thank you !