M-CARE mobile&

online applicationProf. Constantinos Mourlas

Katerina SotirakouKarel Van Isacker

Antalya 7/5/2015

Targeted User Populations

User Group Demographic

Information

Domain /

previous

knowledge

Computing

Experience

Computing

Environment

Low skilled

people

18+, any level

of education

(usually low

skilled),

employed/

looking for

employment)

Possible training

on caregiving

tasks

Low ICT literacy Desktop to some

extent

Mainly mobile

devices

Current

PCGs /

nurses

18+, minimum

secondary

education

Possible training

but definitely

experience in

caregiving tasks

Medium ICT

literacy

Desktop

Mobile devices

Trainers Any age, Higher

education (e.g.

special

education

trainers) /

employed in

training

centres.

Medical

background / PCG

related tasks

and/or ICT AT

Medium - High

experience

Desktop

Mobile devices

Design methodology mobile app

User-centered approach to address end users’ individual needs:

M-CARE survey results

Personas: User profiles for all major target groups

Scenarios: Narratives describing interactions of user roles and the technical system in order to achieve a fictional goal.

Use cases: A very detailed look at how each user interacts with the application

Task Analysis: Involves learning about users' goals and understanding the tasks that users will perform using it

Mockups which were presented to project partners / end users to collect feedback before implementing.

Principles of universal design *, assuring ease of access for all users.

* Horton, S. (2005) «Universal Usability Guidelines». (Access date: 16/06/2011).

Stephanidis, C. (2001) «User Interfaces for All». Lawrence Erlbaum Assoc. London.

Hierarchical Task Analysis

Access & share PCG training

material

Find content through a

recommended list

Define parameters through a wizard

Find content through a user favorite’s list

Mark an item as favorite

Browse through a customized list or

all entries

Perform free search

Find content from all available

entries

Browse among available

categories / Tags

Free Search

Comment / discuss

Access device media galleries

/ camera

Login / Register

CMS driven

Content managed through the WordPress Version 4.1 content management system.

Also supports PCG portal www.pcgcare.eu.

Multilingual content

The application offers content in Turkish, Bulgarian, Dutch, German and Greek. After launching the application users are prompted to select their language using buttons illustrated with the respective flags.

Incorporating ICT-AT material

The M-Care application incorporates the content of the mobile

application implemented under the framework of ATLEC project.

The ATLEC app provides training and educational material about

assistive technology products based on information and

communication technologies (ICT-AT).

In order to support both the ICT-AT solutions (ATLEC) as well as

training material for PCGs (M-Care) the application will provide

two distinct option at startup.

Wizard

The wizard will guide the user into finding the training material

he/she needs.

Q1: You provide care assistance

for a Person with

disabilities or for an older

person?

Q2: What type of

needs do you need to address?

Q3: On which

specific tasks do you need information

on?

Q4: Where do you need to provide assistance?

Search & Browse

Users are able to perform a free search through all the

available training material using keywords.

A free category based browsing is also available.

Favourites

Users are able to view a list with training modules that they have marked as favourites through a button in the main screen of the application.

Login / Register

Through this feature, users will be able to register, login and logout of the app.

Training modules

Focus is given to embedded multimedia such as YouTube

videos and audio testimonials, which will be complemented

by textual information and links to further study material.

At the bottom of every course there is a discussion icon that

leads to a discussion board concerning the lesson. (User’s

questions, photographs, answers).

Based on the survey findings (most survey respondents

seem to prefer a blended training approach - online &

face to face), with video indicated as the preferred form of

training content), each training module contains the title, a

picture, an associated video, supporting text, possible

links, a gaming feature and the option to comment,

share or mark as favorite.

Gamification Design

Gamification is…

XP points

QuizBadges

“The use of game elements and game design techniques in non-game contexts.”

Quiz Example

Module 2 – Communication Skills

The PCG should react in all cases when s/he feels that the client expect this.

o Trueo False

Send

Quiz Example “Correct”

Module 2 – Communication Skills

The PCG should react in all cases when s/he feels that the client expect this.

o True False Correct!

1/1

You might also want to check “Social Inclusion” module.

Badge example

+ 500 points

Quiz Example

Module 1 – Disability Awareness

You should grab the arm of a visually impaired client when you are addressing him/her.

o Trueo False

Send

Quiz Example “False”

Module 1 – Disability Awareness

You should grab the arm of a visually impaired client when you are addressing him/her.

x Trueo False

12/15

You might also want to check “Policy” module.

Badge example

+ 250 points

The use of quiz…

Revitalize boring or difficult content.

Create a quiz with some of the more important points about Personal Caregiving Training.

With the quiz, users could interact with the app and see how much they have learned.

Progress keeping.

Achievements

User will have his badges, points and quiz stats here.

This is a way to give constant feedback, keep track & make the user feel that he is awarded for his learning.

User Profile with gamification

Gamification Elements

PointsBadges

Quiz Stats

The use of points…

Keep score

Determine win states

Connect to rewards

Provide feedback

Display of progress

Data for the game designer

The use of badges…

Representations of achievement

Style

Signaling of importance

Credentials

Collections

Social display (status symbols)

The PCG care portal

www.pcgcare.eu

Space for:◦ News

◦ Community

◦ Self assessment by PCG

◦ Pre- and post assessment forms by the employer (PwD or other type…)

◦ Training material and platform

◦ Support mobile platform content

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care portal

The PCG care mobile app and online portal

Integrated solution that allows an online and mobile experience

Possibility to update mobile content and add new content via online form

In multiple languages

Thank you!