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ISO 9001:2000, ,-./01/123145673.89/89:;31>1.HF:GHA6D7HAHA6C:@767A@:D7S89JC767@>E@G8HA@G>84AU5H9=H@47>9O9>JG9O9L:D767A@:D9H@G45D7,

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ISO 9001:2000, ,-./01/123145673.89/89:;3:5AM/8

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L) DAA>FGJAD?HA@9DG4G65D?HD?HGHG>;G8RH@9=AHG4KOM76AH CA8

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*8A D7H=@9U9KM767 D7;K6G88AC9=4D9I>A79@9JAG@4ECG8GHG>;5D9@>96?@8C:6D7HAHANKD767G=CA8>8RH;8AUG4DJ?67D7;: 6=GD9FK D9= @>96?@8C9I, 7 +HRDAD7 S89JC767 MA @>E@G8HA L789=>;K6G8 EHA @G>8U5449H :@9=

GCF?>9IHDA8 A>9L8:D7DG>IHGDA8 CA8HA A@9LEFGDA8 D7H G=MIH7HA GHD9@JNG8G=CA8>JGGJHA G@8DG=FMGJ GL>A6D7>8:D7DG86:96?@8C:, ;8ADAE>;ACA8;8AD9H9>;AH86:,

- 76=;C>8D8CKAP894:;767D786D7@>ACD8CK,

- 7AHA;HR>867CA87AHDA98UK;8AD7HG@JDG=P7D7GJ HA GOA>96DGJ 6D8;A6JGA6D7>8:D7DG

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- D7HA@9DG4G6AD8C:D7DA(:@?F:GHA@9=8CAH9@989IHA@A8DK6G89=:H9CA8DAF>KADA),

- DAGP?DG>8C5A@9DG4E6ADA(:@?89DKD?H , 98 9@9JG;A68RH, CAMR:GHAE>7.

-A @A>ALGJ;ADA G86G>F9EH?H ;8A D7H =@96DK>8P7 D7;A6JA9O9>JG9E>F9HDA8A@:

- DALGL9EHAG@8CI>?675;9HDA8A@:D8;A6JG7,

- D7HG@G8>JAD9=@>96?@8C9I6D9H9>;AH86:,

- DA98C9H98C5LGL9EHA,

- DALGL9EHAG@JL9679B:HD?H, CA8

- DALGL9EHAA@:D7H@A>9FKGP=@7>ED767E@G8HAGPA6OA4J6G8:D8 98A44A;E9B:HDA K 6D8;A6JGJH9HDA8, DJMGHDA8 6G 6G8>5@>9DG>A8:D7DA< , 6FGL85N9HDA8, O>9HDJN9HDA8CA8G4E;F9HDA8, R6DGHA8CAH9@987M9IH98A@A8DK6G89EH?HG>RH CA8;8AHAA@9OG=FMGJ7=@E>UA67D?HL=HAD9DKD?HD9=9>;AH869I.

(D9@A>5>D7AV@G>8;>5OGDA88AL8G>;A6JA@9=@A>9=685NG8D7L8A>CKUG4DJ?67D?HL8G>;A68RH;8AGOA>9;K6GEHAH9>;AH86:.

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)17M7/81D

(@47>9O9>8AC:)

(1/5-=->/07359#28?659?311-/;1T3;A8:D7DA D9= 6=6DKAD98679=GJG@J67K687;8AD7ED>767D79:L9=?9D7A A@96C9@GJ 6D9HA LR6G8 8A A@4K,GIC9476D7F>K67@>96E;;867;8AD9H@>96L89>86:D9=6FGD8C9IUAM9I?>8:D7DAAFA>ACD7>86D8C5D796E;;8679?MGJ;>K;9>AGG6?DG>8C9I9=?MGJ A@: 8A 95LA AHD8@>96?@G=D8CK D?H D75D?H D9= 9>;AH869I K A@: EHA @>:6?@9 6D9H9>;AH86:, D99@9J9=@96D7>JNGDA8A@:D7H+HRDAD7S89JC767,

- A@9DG4E6G8G86G>F:GH96G8A@89@G>8GCD8CKL8G>;A6JAA=D9AP894:;7679DG>A89DKD?H, D8JGJAH67 D9= 6=6DKAD9867?DK6G?H, D8?DK6G899>;AH86:5O9=GJHAF>7689@987M9IH;8AD7HAP894:;767D78:D7DA;AH869I.

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#@>96E;;867A=DKD7R89 6D5L896=6D7AD8CRH UG4D8R6G?H. S8AME68A LGL9EHA ;8A 6=:>O?67 GAHD8CG8GH8C9IK6G8L8G>;A6JAUG4DJ?675 949C47>?EH7 L8G>;A6JA UG4DJ?6786DA,

6=;C>8D8C5AP8949;7EHAA@9DG4E6ADA.

D.3 !7N/01/11-/;1T3;A8:D7DA;AH86:E@G8HAAHA@DIPG8EHA6IH949G>?D75D?H;8AD8A@5H?@A>A;>5O9=85N9=H 6D8?D75D?H ;8A D7HA=D9AP894:;767@A>EF9HDA8@A>AC5D?. '8A>8M9JD?H@A>A;>5O?HLJL9HDA86G@A>GHME6G8H132357?1.3B>(4.1)

A) /R:NG8 D7H @>96E;;867 ?;A6JA ;8AHA G@8DIFG8 D9H A@9DG4G6AD8C: CA8 A@9L9D8C:E4G;F9D?HL8G>;A68RH, @9=CADA4K;G86D7UG4DJ?67D7FGJA ;8A HA =@96D7>JN9=H D7H A@9DG4G6AD8CK CA8 A@9L9D8CK4G8D9=>;JAD?HL8G>;A68RHD9=9>;AH869I;

!7B/813: !-=L>8/89G3;6H8.89 J5>3H0H1=;20?8.8(5.1)

A) /R231P57;I>N>57B>(5.2)

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L) /R;AH86:

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U) /R8UA449HD8C5MEADA@9=6=HLE9HDA8GD7H=@9L9K;

!7B/8112: )573@MAA;>57?1.619(6.4)

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!7B/8113: )A87;P;7659(6.5)

A) /R86: D?H AHA;CRH ;8A A;9>EAD7;8CKAH5@D=P7J6G8D8;A6JG869I D?H A@A8DK6G?H D9= 6FGL8A69I CA8 AH5@D=P7867 D7O?67

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;) /RK67 6=6D7AD8CRH GM:L?H UG4DJ?67;A4GJ?H ;8AHA UG4D8RHG8 D7HG@JL967D9=9>;AH869I;

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!PA6OA4JNG8D76=HG@KCA8OAHG>K6=GD9FKD7231P57;I>N>57B>(5.2)

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KP5A;95 : );A3/3H0?31/8>:;3RH GJHA8CADAH97DEEFG8 CADGIM=H67 6G:49D9H9>;AH86:, 9L7;RHDAAD5CA8AHAGH:GHAA@9DG4E6ADA.

KP5A;96 : ,45261.8(5.4)

,GDAO>5NG8 D7H @948D8CK ;8A D7H @98:D7DA 6G GD>K689=59, 17;23N>61(5.5)

/A>EFG88A6=HG@KCA8 @G>8GCD8CK@>96E;;867@9=GCDGJHGDA86G:49D9GI>9;AH869I, L8G=C>8HJNG8D9=:49=1.H8RH, @>97MG=DRH CA8 6=HG>;ADRH, O=68CRH CA8 98C9H98CRH @:>?H, 9ID?;AH869I.

KP5A;910 : )7;.N:3HEFG8CA4IDG>7CADAH:767D?H>:4?H, D?HG=M=HRHCA8D?H6D:F?HCA8UG4D8RHG8D7HGHG>;:6=GD9FK6G:4ADAG@J@GLA6D9H9>;AH86:, @>9CG8EH9=HAG@8D=;F5H9HDA898AHD8CG8GH8C9J6C9@9JUG4DJ?67867CA8D7HAHDA98UK.

#PIA8 11, 12, 13 H13 15 ./8> : +:;2;0 (6.3), )573@MAA;> 57?1.619 (6.4), )A87;P;7659 (6.5) H13 Q-.3H;L9:E@G8D7HA@9DG4G6AD8CKF>K67D?H, @E>AHD?HAHM>R@8H?H, @:>?H.

VG4D8RHG8 D7H CADAH:767 D?H @G>89>86RH CA8 D?H G=CA8>8RH, R6DGHA GPA6OA4JNGDA8 :D8 98 AHD8CG8GH8C9J6C9@9JCA8DA6FEL8A@9>GJHAG@8DG=FM9IH.

KP5A;914 : )7;8=5-/I9H13.->57?1.659(6.6)

/>95;G8D8;A6JG

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!HMA>>IHG8D7UG4DJ?67@>998CA898L>A6D7>8:D7DG< =OJ6DAHDA8L8AFGJ>867?;A6JGRH GJHA8 CADAH97DE;AH86:.

KP5A;919 : ,45231.M:/-T8(7.3)

S9GJ D8;A6JG8CD8CRH4G8D9=>;8RH, DA9@9JA8CAH9@989IHD8JUG8AD?HLGL9EH?H;8AAH54=67.

KP5A;923 : VI/78.8, 1>MA-.8H13@5A/6N.8 J5>3H0H1=;20?8.8(8.1)

!PA6OA4JNG8D7HA@9DG4G6AD8CKCA8A@9L9D8CKED>767, 6=449;KCA8G@8CI>?67D?HLGL9EH?H;8AUG4DJ?67.

KP5A;924 : VI/78.8H13:171H;A;L=8.8(8.2)

/A>EFG8G4G;F:GHGAC949IM767D?HL8G>;A68RHCA8D?H@>9B:HD?H.

KP5A;925 : UA5?4;9/N>8.-;7PB.5N>(8.3)

/A>EFG8A@9DG4G6AD8CKA@9CAD56DA67D?H76=9>OR6G?H6DA@>9B:HDACA86D8;A6JGMA-.8252;I>N>(8.4)

!@8D>E@G8D74K[7A@9O56G?HGU567;G;9H:DA.

KP5A;927 : W5A/6N.8(8.5)

+=P5HG8D7HA@9DG4G6AD8C:D7DACA8D7HA@9L9D8C:D7DAD9=9>;AH869I.

,GU567D8

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- D9H@>96L89>86:D?HAHD8CG8GH8CRH6C9@RHCA8EHA@G>J;>AAD9=E>;9=UG4DJ?67;A68RH(7L8G>;A6JA:@?8RH;8AUG4DJ?67,

- D9H@>96L89>86:CA8D76FGLJA67D79;KD7867;?H. ,GD5D7H949C4K>?67D?HA44A;RH, EHAHE96FEL89E>;9=MA@>E@G8HAA@9DG4E6G8D7U567;8AD76=HEF867D7867;A68RH.

-9@>96?@8C:6D9H9>;AH86:GJHA87CA4IDG>7@7;K8LGRH;8AD7UKA-UKA, 6=HGFKUG4DJ?67D?HL8G>;A68RHCA8

6=FH56=GDEFG86G95LG;A6JA

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L) -9H@>96L89>86:D?H@8MAHRH4I6G?H: MA@>E@G8HAL8G>G=H7M9IHGHA44ACD8CEE@G8HAG@84GFMGJCA8HADGMGJ6GGOA>9;K, L74ALKA=DK@9=MAGPA4GJ[G8D7>JNAD?HA8DJ?HD9=@>9U4KAD99U4KAD9E@G8HAG@8UGUA8?MGJ:D8 D9@>:U47A CA8 7 >JNA D?HA8DJ?HD9=EF9=HGPA4G8OMGJK:D8DAA@9DG4E6ADAA@:A=D:EF9=HAU4=HMGJ, :D874I67EFG8L9=4E[G8CA8:D8EFG88CAH9@987MGJ9AHD8CG8GH8C:A8DE>?UG4DJ?67D?HL8G>;A68RH.

*8AD7L8G=C:4=H67D78:D7DG< :@?F7;RHA@:DAE47D9=E@G86D9@>96?@8C:HAG4E;FG8CA8HAUG4D8RHG8D9FR>9G>;A6JA

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W3@A3;?71P61

[2] ISO 9000-3:2997, ='.*5,# 7"# *) 0"#$%&'"() *)+ ,-".*)*#+ /#" *) 0"#(123"() *)+ ,-".*)*#+ >;'-+ 3:?#*%5@58*6'"%+ -0)7&%+ 7"# *)8 %1#'-76 *-5 ISO 900A:A994 (*)8 #82,*5;'-+ 4:?#*%5@58*6'"%+-0)7&%+7"#*)D%3*&E()*)+,-".*)*#+

[4] ISO 20005:2995, !"#$%&'"()*)+,-".*)*#+- ?#*%5@58*6'"%+-0)7&%+7"#*#($;0"#7"#*)8,-".*)*#.

[5] ISO 20006:2997, !"#$%&'"()*)+,-".*)*#+- ?#*%5@58*6'"%+-0)7&%+7"#*)8,-".*)*#(*)0"#$%&'"();'7E8.[6] ISO 20007:2995, !"#$%&'"()*)+,-".*)*#+- ?#*%5@58*6'"%+-0)7&%+7"#*)0"#$%&'"()*)+0"#.'1E()+.

[7] ISO 20022-2:2990, ?#*%5@58*6'"%+7'#;+7"#%,"@%:')()(5(*)2*E8,-".*)*#+ >;'-+A: F,"@%:')()A).

[8] ISO 20022-2:2992, ?#*%5@58*6'"%+ 7'#;+ 7"# %,"@%:')() (5(*)2*E8 ,-".*)*#+ >;'-+ 2: ?'"*6'"##%*'6(%E8 >;'-+ A: 4B(*)#

>%*'-3-7"/6+F,"D%D#&E()+7"#*-8F%*'6(%E8 >;'-+2: ?#*%5@58*6'"%+-0)7&%+7"#*-8;3%7$-0"%'7#(":8;*')()+.

[22] ISO 20023:2995, ?#*%5@58*6'"%+-0)7&%+7"#*)8#82,*57MGJ ?:CG8DA8HAL7968G=MGJ

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[20] ISO/IEC 27025:2999, G%8"/;+#,#"*6(%"+7"#*)8"/#8.*)*#*E8%'7#(*)'&E80-/":8/#"0"#/'"D:(%E83).

[22] IEC 60300-2:-4), !"#$%&'"() *)+ #JL89ISO, 47ECL967, 2995

[23] >;@-0-" (*#*"(*"/6+ 7"# *-8 ;3%7$- *)+ ,-".*)*#+ I%B$-+ 2: >;@-0-" ;*')()+ /#" %')8% #,-*%3%(2*E8(*#*"(*"/:80%0-;8E8 K3%7$-+0"%'7#(":8.!;FG8>JL89ISO, 47ECL967, 2995

[24] L53320"-C'$:8!"#$%&'"()+*)+=-".*)*#+5).

[25] -A$EA D9= ISO 9000 + ISO 24000 (L87H8AJA ECL967 7 9@9JA @A>EFG8 8A @G>8GCD8CK C54=[7 D?H L8GMHRHGPG4JPG?H 6FGD8CRH G DA @>:D=@A 6=6D75D?H L8AFGJ>86784AUAH:GH?H HE?H A@: D7HGOA>9;KD9=9=;AH869I8N:DAH?

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S796JG=67 QD9867