Should Government Go 100% Virtual?

Chuck BrooksVice PresidentXerox

Virtual Engagement Webinar Series Session

Alliance for Government Virtual Engagements

The problems that exist in the world today cannot be solved by the level of thinking that created them.

SRT Global Commercialization Strategy – September 2010 | © 2010 PRTM Proprietary7 Ω

GLOBAL ECONOMY

PANDEMICS

WATER

POVERTY

CLEAN ENERGY

FOOD

RESILIENCE CAPACITY BUILDING

ENVIRONMENT

CLIMATE CHANGE

HEALTH WELLNESS

VIRTUAL GOVERNMENT CAN BE A TOOL FOR GLOBAL COLLABORATION AND COOPERATION TO ADDRESS CRITICAL ISSUES

SECURITY

APPLIED INNOVATION

HUMAN PERFORMANCE

Proprietary & Confidential

SYSTEMIC RISKS

Challenges

COLLABORATIVE LEARNING & NETWORKING

collaborative, interactive work environments

Both Private and Public Sector Communication require collective engagement, access, and information sharing

VIRTUAL GOVERNMENTSharing Technological Innovation Between the Public and Private Sectors

Programs

Coordinated Tech

Initiatives

R &D

BENEFITS OF VIRTUAL GOVERNMENT NETWORKING THROUGH TECHNOLGY

VIRTUAL CONFERENCES:• Content driven agendas• Targeted audiences• Secure communications (video/audio)• Cost savings (fees, travel & hotel)

VIRTUAL PROCUREMENTS: • Equal access and accessibility for vendors• Transparency (fewer protests on contracts)

VIRTUAL RESILENCE:• Interoperable communications for emergencies • Training and “Table Top” exercises• Operational Backup & Coordination

CUSTOMER SERVICE: • Call Centers & Service Desks for agencies• Digitization and access to records • .GOV

SOCIAL MEDIA: • LinkedIn, Twitter, Facebook

Social media is an outlet for networking and connecting with people and sharing ideas and news, and can be very productive for public targeted messaging.

BENEFITS OF VIRTUAL GOVERNMENT NETWORKING THROUGH TECHNOLGY

CHUCK BROOKS BIO:

Charles (Chuck) Brooks serves as Vice President/Client Executive for DHS at Xerox. Xerox is a global product and services company that serves clients in 160 countries. Chuck served in government at the Department of Homeland Security as the first Director of Legislative Affairs for the Science & Technology Directorate. He also spent six years on Capitol Hill as a Senior Advisor to the late Senator Arlen Specter and was Adjunct Faculty Member at Johns Hopkins University where he taught homeland security and Congress. Chuck has an MA in International relations from the University of Chicago, and a BA in Political Science from DePauw University. He also studied international law at The Hague Academy of International Law. Chuck is published widely on the subjects of innovation, public/private partnerships, emerging technologies, homeland security, and issues of cybersecurity. He can be reached at: Charles.Brooks2@xerox.com, or at Linked In: www.linkedin.com/in/chuckbrooks/ or Twitter @ChuckDBrooks