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THE LATEST IN SUPPORT TECHNOLOGY Improving Equipment Availability and Effectiveness of Your Laboratory Instruments Agilent Science and Technology Symposium 2012 1

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Presentation Title Arial 28pt Bold Agilent Blue1
Survey respondents were asked about laboratory trends they see over the next year
Laboratory Service & Support – Strategic Directions International, Inc., August 2011
The challenge now is to optimize workflows and equipment effectiveness
Agilent Remote Advisor Technology – Remote Advisor Assist Demo – Remote Advisor Alert Demo – Case Studies Using Remote Advisor Reports
Agilent Compliance Engine Technology – Regulatory Landscape – Agilent Enterprise Edition – Benefits from Agilent Compliance Engine – Enterprise Edition Case Study
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Agilent Remote Advisor The latest support technology
Agilent Remote Advisor is a secure, remote diagnostics and asset reporting technology
Provides faster problem resolution and detailed reports. – Remote Advisor Assist: Simple Access
– Remote Advisor Alert: Proactive Notification
– Remote Advisor Report: Detailed Insight
Dispatch Phone call Entitlement questions
Basic problem understanding
Level 2 technical
THEN we call you for additional diagnostics or remote fix
Agilent Call Centers conduct advanced diagnostics
complete information and the right parts
Remote Advisor Assist Saving you steps
Remote Advisor Assist What you’ll see in the lab
You simply verify the contact details, add any comments and click the ‘Submit’ button.
Your request + instrument diagnostics are automatically gathered and sent to Agilent
Remote Advisor Assist What the Agilent Support Center sees
Agilent sees a diagnostic view of your instrument including:
– Configuration – Serial numbers – Instrument log files
We do not see your methods, results or desktop.
Remote Advisor Alert
What if you could PROACTIVELY prevent instrument problems before they occur?
Remote Advisor Alert Notifies you by text or email when an instrument needs your attention
- When instrument system errors occur
- When maintenance thresholds are reached
Remote Advisor Alert What you’ll see in the lab
Every time the event occurs, Remote Advisor will send you a text or email within 15 minutes
Especially useful for extended runs or after-hours runs
Remote Advisor Report Reports available on-demand
Report Templates include: Lab at a Glance - inventory
Asset Report – individual availability and utilization
Availability & Utilization – capacity of your total inventory
Required Maintenance – usage
Module Movement – module tracking
Repair History – list of Agilent repair/maintenance visits
Column Injections – workload distribution
Remote Advisor Case Study: Streamline asset management
Global Top 5 Biotech company spending hours of analyst time on audit preparation activities. Challenge:
– Analysts time lost to non-productive work
– Consolidating paper-and-ink instrument logs and service records is a pain point
– Data accuracy is only as accurate as compliance to log- book usage
QC department approved the connection of 48 LC systems across 6 laboratories.
Remote Advisor Case Study: Streamline asset management
Remote Advisor Reports streamlined audit preparation – with inventory time reduced to only 1% of the time that it took before.
Remote Advisor proved to be a great application to help us prepare for the audit. Information directly from the instruments was available instantaneously which gave us a definite boost in terms of data quality, reliability and compliance. Senior Laboratory Manager Global Top 5 Biotech Company
Remote Advisor Reports used: Lab at a Glance (Inventory) Repair History
Remote Advisor Case Study: Improve utilization and reduce waste
In the “walk-up laboratory” where instruments are available for on-demand use, analysts frequently reported that they could not secure time for their analysis – especially in the afternoon. The lab manager was challenged to :
– Accurately track and measure system usage
– Identify ways to improve system utilization and more efficiently manage their inventory
Remote Advisor collected system utilization data from 8 HPLC/LCMS systems for one month.
Remote Advisor Case Study: Improve utilization and reduce waste
Remote Advisor shows that the systems are available 87% of the workweek – but are sitting in the ‘Ready-to-Run’ state.
– Systems are running analysis on average only 10 minutes a day between 1:00 and 2:00 p.m.
– Many systems see little more than 1 hour of use per day
Manager asked users to be more vigilant about releasing systems after their analyses are complete in order to open up capacity
Remote Advisor Reports used: Availability & Utilization Report
Remote Advisor Case Study: Improve utilization and reduce waste
Excessive Ready-to-Run time adds unnecessary cost
– Waste of consumables (e.g., lamps) and solvents (which must be disposed of)
– Decreases time between failures by causing wear on the system
Lab removed ~145 hours of Ready-to- Run time across the lab, resulting in:
– Reduced 14,000 hours of lamp time a year saving $6300
– Removed 14,000 hours of solvent waste
– Increased MTBF by 35% or 72 days
Remote Advisor Reports used: Availability & Utilization Report
Agilent Compliance Services Innovations in Compliance
Regulatory Landscape 483s and Warning Letters
The FDA issued a 483 every 50 minutes in 2011. This will be the 3rd consecutive record-breaking year, and the 2nd time in FDA history to have issued more than 10,000 483’s in 1 year.
Agilent Enterprise Edition analytical instrument qualification is automated, paperless and compatible with instruments from all leading vendors.
Enterprise Edition reduces regulatory risk: – Harmonization across instruments
– Flexibility to configure testing to SOP requirements
– Full automation to assure adherence to protocol
– Electronic reports and signatures
– Protocols compatible with systems from all leading vendors – Waters, PerkinElmer, Thermo, Shimadzu
– One protocol for QA to approve saves time
Testing Flexibility
– Specify setpoints/limits, add/remove tests – all without interfering with test design
Agilent Enterprise Edition Innovation Configurable testing
Agilent Enterprise Edition Innovation Paperless Reports Single locked .pdf report
More secure GxP record One single signature required
All-electronic information Legible data entries, results and signatures Electronic Routing for review Export to external ECM and data bases
Reports burned to CD-ROM Total integrity, 21 CFR Part 11, ISO compliant format Less storage space and lower archival costs
Agilent Enterprise Edition Innovation Agilent Compliance Engine
Agilent Compliance Engine (ACE) efficiently enforces compliance to procedure
– Fully automated protocol
– Reports free of transcription errors
– Automated pass/fail report
Agilent Enterprise Edition Case Study
Company manufacturing APIs. The QC Lab management team set out to significantly increase productivity and reduce costs as part of a Six Sigma commitment to continuous improvement. With more than 500 instruments from multiple manufacturers, the QC Lab was challenged to:
• Free chemists from routine maintenance
• Reduce instrument downtime
• Streamline the regulatory compliance process
Agilent Enterprise Edition Case Study
“A compliance qualification report review task that once took as long as three hours can now be accomplished in just 30 minutes – and with greater accuracy. It’s the solution our chemists have been looking for.” Principal Scientist
Company achieved real results:
• ~200 hours of PhD chemist time rescued from compliance-related work
• 80% reduction in QA review / approval time
• 55% less compliance-related downtime
• Compliance data now track trends, compare performance, and drive operational decisions
Technology innovation from Agilent is not restricted to your instruments.
– Agilent Remote Advisor and Agilent Enterprise Edition represent our commitment to helping you control costs and optimize your operations
– We can help you optimize workflows and equipment effectiveness across the lab
Learn more..
Do more with the same (or less)
Remote Advisor AssistSaving you steps
Remote Advisor AssistWhat you’ll see in the lab
Remote Advisor AssistWhat the Agilent Support Center sees
Remote Advisor Alert
Remote Advisor AlertWhat you’ll see in the lab
Remote Advisor ReportReports available on-demand
Remote Advisor Case Study: Streamline asset management
Remote Advisor Case Study: Streamline asset management
Remote Advisor Case Study: Improve utilization and reduce waste
Remote Advisor Case Study: Improve utilization and reduce waste
Remote Advisor Case Study: Improve utilization and reduce waste
Agilent Compliance ServicesInnovations in Compliance
Regulatory Landscape483s and Warning Letters
Innovation in ComplianceAgilent Enterprise Edition
Agilent Enterprise Edition InnovationEquipment Qualification Plan - Universal Protocol
Agilent Enterprise Edition InnovationConfigurable testing
Agilent Enterprise Edition InnovationPaperless Reports
Agilent Enterprise Edition InnovationAgilent Compliance Engine
Agilent Enterprise EditionCase Study
Agilent Enterprise EditionCase Study