THE IMPLEMENTATION OF THE IMPLEMENTATION OF QUALITY ASSURANCE IN THE QUALITY ASSURANCE IN THE

HELLENIC CADASTRAL HELLENIC CADASTRAL PROJECTSPROJECTS

Laboratory of GeodesyLaboratory of Geodesy

Aristotle University of ThessalonikiAristotle University of Thessaloniki

Department of Civil EngineeringDepartment of Civil Engineering

Dr. K. Lakakis (ΜΒΑ)Dr. K. Lakakis (ΜΒΑ)

Prof. P. Savvaidis - Ass. Prof. I. Ifadis Prof. P. Savvaidis - Ass. Prof. I. Ifadis

THE QUALITY MANAGEMENT STAGESTHE QUALITY MANAGEMENT STAGES

TOTAL QUALITY MANAGEMENT

(4)

TOTAL QUALITY MANAGEMENT

(4)

QUALITY ASSURANCE

(3)

QUALITY ASSURANCE

(3)

QUALITY CONTROL

(2)

QUALITY CONTROL

(2)

INSPECTION

(1)

INSPECTION

(1)

Graduation, EvaluationGraduation, Evaluation

Corrective ActionsCorrective Actions

Failure Causes DeterminationFailure Causes Determination

Stage 1 - INSPECTIONStage 1 - INSPECTION

Quality ManualQuality Manual

InspectionsInspections

Product TestsProduct Tests

Data DocumentationData Documentation

Stage 2 - QUALITY CONTROLStage 2 - QUALITY CONTROL

Systems ControlSystems Control

Planning of the QualityPlanning of the Quality

Statistical Process Control (SPC)Statistical Process Control (SPC)

External CertificationExternal Certification

Quality CostQuality Cost

Failure Causes AnalysisFailure Causes Analysis

Stage 3 - QUALITY ASSURANCEStage 3 - QUALITY ASSURANCE

Continuous ImprovementContinuous Improvement

Customers-Suppliers ParticipationCustomers-Suppliers Participation

Involvement of all the Operations and Levels Involvement of all the Operations and Levels of the Companyof the Company

Perfomance MeasurementPerfomance Measurement

Team WorkTeam Work

Participation of all Human ResourcesParticipation of all Human Resources

Stage 4 - TOTAL QUALITY Stage 4 - TOTAL QUALITY MANAGEMENTMANAGEMENT

Armonia Ε.Τ.Ε. (Mpartzopoulos Thomas – General Manager) Shediasmos O.E. - Kthmatografiki O.E. (Gkoutnas Athanasios – Quality Assurance Manager) «No Name» – had been asked Anonymity Geoanalisi Α.Ε. (Papadopoulou Despoina – Quality Assurance Manager) Chorotechniki Ο.Ε. (Papakonstantinou Georgios – General Manager)

COMPANIES OF CASE STUDIESCOMPANIES OF CASE STUDIES

In all casesIn all cases:

There is a lack of Quality Philosophy

The Implementation of Quality Systems had been enforced from Supervision Authorities

The Quality Assurance Managers don’t have any Quality Management Education or Experience

No one measured the Quality Cost

The Quality System Certification looks alike as the Final Goal

The companies didn’t overcome the Quality Control Stage

No one understands the risk of «Family» or «One Person» management solutions in relation to International Competition

CURRENT SITUATION CONCLUSIONS CURRENT SITUATION CONCLUSIONS (1)(1)

In most of the casesIn most of the cases::

The qualifications of the Quality Assurance Managers show the lack of Company Viewpoint

In one case (the only one with Quality History)In one case (the only one with Quality History)::

The results of the Questionnaire were disapponting

CURRENT SITUATION CONCLUSIONS (2)CURRENT SITUATION CONCLUSIONS (2)

THE BASIC CONCEPTTHE BASIC CONCEPT

ProjectProject

Total Quality Total Quality ManagementManagement

Quality Assurance Systems

BudgetBudgetTime Time ScheduleSchedule

ProductsProducts

Supervision Supervision Authorities Authorities

RequirementsRequirements

Cost for Cost for the the

ContractoContractorr

Supervision Supervision Authorities Authorities

RequirementsRequirements

ProfitProfit for for the the

ContractorContractor

Empathy for Other Work RolesEmpathy for Other Work Roles

Cooperative Decision-makingCooperative Decision-making

BrainstormingBrainstorming

Rewards for PerformanceRewards for Performance

Just -in -TimeJust -in -Time

Removing BottlenecksRemoving Bottlenecks

A Feedback LoopA Feedback Loop

Support from Top ManagementSupport from Top Management

QUALITY IMPROVEMENT QUALITY IMPROVEMENT SUGGESTIONSSUGGESTIONS