The Future of Automated Digital Labor...2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ:...
Transcript of The Future of Automated Digital Labor...2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ:...
The Future of Automated Digital Labor
Γιώργος ΝτόντοςPartner & COOInTTrust
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
• InTTrust founded with the vision to be a solution provider that delivers what it promises
• Invest in people – InTTrust employs 120+ employees, 80%+ have strong technical profiles
• Financial stability
• Valued Partner, at the top level, of the major multinational Technology providers
• Trusted Advisor to many Large Enterprises
InTTrust – A few words
What if companies could automate
repetitive human work activities
easier, faster and more cost effectively than before ?
3
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Physical robots
Perform repetitive physical tasks
Example:
• Pick eight chocolates from assembly line
• Assemble a finished box of chocolates
Software robots
Perform repetitive software tasks
Example:
• Log in to four different systems• Navigate legacy screens to retrieve data• Use data to open new account in
system of record
Software robots are similar to physical robots
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
60% of work has the potential for workplaceautomation*
*McKinsey Global Institute, “A Future that works: Automation, Employment, and productivity,” 2017
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Right brainCognition based
Left brainRules based
Central nervous systemCoordination & orchestration
Eyes Data capture
HandsSoftware robots
Digital Labor
MemoryContent Management
Our mission is to extend humans with digital labor to enable businesses to scale
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Knowledge Workers and Managers
Central Nervous System
Workflow
Eyes Hands Left Brain
Capture Tasks Decisions
Cognition and InsightRight Brain
Digital Labor automates repetitive tasks
Can be enhanced with orchestration, decisions, cognitive services and capture
Digital Labor Enhancement Topology
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Left brain + hands
• Separating complex rules from repetitive tasks
• Example: Calculating discounts during order entry
Eyes + hands
• Extraction and action on information from unstructured content
• Example: Interpreting and matching invoice data with the contract
Central nervous system + hands
• Orchestrating the right balance of repetitive work & knowledge work
• Example: Handling claims exceptions at scale
Digital labor enables businesses to remix the distribution of work
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Typical Industry Use Cases for Digital Labor
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
The need to automate repetitive human tasks has led to new ways of thinking about automation
“RPA offers a potential ROI of 30-200%
- in the first year.”McKinsey; The next acronym you
need to know: RPA
200%
200% ROI
30% ROI
Digital labor combines RPA with other automation technologies to integrate robotics into an effective automation agenda
RPA is optimized for task automation The need is to integrate RPA into an end-to-end
solution
64% of businesses are digitizing their processesSource: Forrester
74% of companies will invest in Robot Process Automation to augment human workforce.Source: Deloitte Whitepaper
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
• Optimize human resource costs. Robots can work 24/7 without vacations.
• Efficiently execute high volume work with no data errors
• Free up employees to focus on higher value work
• Achieve higher revenue per employee
• Create integrations with applications with no APIs
$ Billions
Source: Grand View Research
Where and Why are Customers Investing in RPA?
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
enables companies to easily automate manual, repetitive tasks in order to free up employees to perform higher value work
ROBOTIC PROCESS AUTOMATION (RPA)
HOW RPA WORKS:
RPA ‘robots’ replicate the actions of humans interacting with application user interfaces
• No changes to existing interfaces• Reduces errors associated with
swivel chair integration• Efficiently execute high volume work
RPA Solution Overview
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
DBA Express
Workflow, Decisions, Capture and Content
Bot Runners
Playback
Run
Bot Creators
Record
Create
Control Room
• Bot repository• Bot scheduler• Version control• User management• Role-based access• Audit trail
Manage
IBM RPA Platform Enterprise
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
• Bot Repository• Bot Scheduler• Version Control• User Management• Role-Based Access• Audit Trail
Create Manage Run
Playback
Bot Creators Control Room Bot Runners
Web apps
Desktop apps
Record
RPA Provides Tools to Create, Manage and Run Bots
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
“IBM and Automation Anywhere’stechnologies already are helping The Hanover better manage processes and more quickly complete specific tasks,” said Ian Maher, vice president of strategic sourcing at The Hanover.
“The integration of these technologies is another step toward streamlining more tasks across our organization. We also think combining these technologies could be a starting point for adding more advanced cognitive capabilities into our business processes.”
~Ian MaherVP,Strategic Sourcing
The Hanover
The Hanover Insurance Group, Inc., a leading property and casualty insurance provider, uses software from both IBM and Automation Anywhere.
The Automation Anywhere RPA platform helps with back-office functions, such as underwriting, billing, and claims. .
IBM Business Process Manager helps manage larger system-wide processes, such as new business quoting, underwriting, and policy administration.
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Multiple Legacy
Systems
High Volume
Manual Data Entry
High FTE Required
Repetitive Tasks
Logic & Rules Based Processes
How do we find the Best Candidate Tasks for RPA?
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
If your current focus is RPA Tasks …If your current focus is Workflow
Workflow assigns
Tasks to RPA
Process Orchestration
• Refer specific work tasks to RPA Bots
Add Workflow to
RPA Tasks
Handle Exceptions
• Send Bot exceptions to BPA where RPA triggers processes
Add RPA Tasks &
Decisions to Workflow
Maximize Productivity
• Refer specific work tasks RPA bots and others to ODM-based automated decisions
Add Decisions to
RPA Tasks
Make Bots Smarter
• Bots invoke ODM for decisions
Example: Loan origination with manual data entry
Example: Loan origination with upsell decision & manual data entry
Example: Claims processing tasks with eligibility, compliance decisions
Example: Order processing tasks with exceptions
Add Capture to RPA
Tasks
Cognitive Data Extract
• Extract data from documents and images for RPA to process
Example: Extract data from paper based claims invoices
Combining Digital Labor Capabilities
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Example 1
Policy holder:
1. Submits claim information
Workflow:
5. Routes claim for financial review
6. Routes claim for approvals
Workflow:
2. Orchestrates claims process (including humans, systems & robots)
RPA:
3. Retrieves data from claim system, policy application & provider system
4. Enters data into claim system
Claims Processing example
• Monitoring and enforcing Service Level Agreements
• Managing end-to-end process
• Managing exception processes
• Tracking the status of exceptions
Workflow extends the value of RPA by:
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Example 2
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Policy holder: 1. Submits update to
policy information
Workflow: 5. Orchestrates human exception process
to resolve
6. Sends updated info to RPA to update
policy system
RPA:2. Enters updated policy data into system
3. Identifies conflicting data (birthdate on update does not match
birthdate on policy)
4. Initiates process to resolve conflicting data
• Managing exception processes
• Tracking the status of exceptions
• Monitoring and enforcing Service Level Agreements
• Managing escalations
Workflow extends the value of RPA by:
If Exception
Insurance Policy update exception
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Example 3
Vendor:
1. Sends email with invoice attached as PDF document
RPA:
6. Logs in to invoice system7. Inputs invoice data8. Compares invoice data
against contract
RPA:
2. Opens email3. Opens PDF attachment
Data capture:
4. Interprets invoice5. Passes relevant fields to RPA
Invoice Entry task example
• Analyzing unstructured content to produce clean, structured data as required by RPA
• Eliminating or reducing the manual work required to interpret documents
• Minimizing exceptions
• Learning from corrections
Data capture extends the value of RPA by:
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
Accelerate time to value
Create, test and deliver new
automations in days or weeks
Reduce human error
Eliminate copy/paste mistakes introduced by swivel chair integration
Increase throughput
Fulfill automated tasks in seconds or minutes,
round the clock
Decrease development costs
Develop automations quickly with simple
record/playback functions
Key benefits of Robotic Process Automation
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]
2 Ipirou Str & Mesogion Ave., GR 15341 Agia Paraskevi, Τ: +30-2106513040, E: [email protected]