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รายงานประจำปี 2543

Transcript of THAI :...

  • 1 () 2543

    2 3 4 6 11 25 35 36 38 40 42 43 44 46 56 58 60Thai On-line Offices

  • 2 36

    3 2 79

    2543 www.thaiairways.com

    2543 www.thaicargo.com

    ISO 14001 ISO 9001 Bereau Veritas Quality International(BVQI)

    ISO 9001 Det NorkeVeritas (DNV)

    Inflight Research Survey (IRS)

    Freddie Awards 2542 3

    2542 (TAFA)

    Airline of the Year 2542

    2 5 4 3

  • 3100,000

    130,000

    160,000

    2541 2542 2543

    ()

    150,585

    144,810

    167,727

    90,000

    100,000

    120,000

    2541 2542 2543

    105,493

    107,653

    121,712

    5,000

    10,000

    15,000

    2541 2542 2543

    13,187

    17,164

    14,932

    () ()

    2 5 4 3

    167,727 144,810 150,585 9,602 9,960 4,410 14,000 14,000 14,000 121,712 107,653 105,493 14,932 17,164 13,187 4,915 6,393 5,268 4,717 5,313 3,696

    () 10 10 10 3.37 3.79 2.64 119.81 103.44 107.56 6.86 7.11 3.15

    :

    ( )

    2543 2542 2541

    ()

  • 42543 () 40

    14 2543 100 300 400 23 10 13 5 70

    www.thaiairways.com www.thaicargo.com (E-Ticketing) 2544

  • 5

    10 2543

    ISO 9002 2 ISO 9001 ISO 14001

    330-300 747-400

    ()

  • 6 2543 () 40

    ( ) 3

  • 7 3

    Star Alliance Star Alliance 2 ( ) ( ) 15 800 130

    ISO 9000

    2 2543 2

  • 8 (Inflight Entertainment) 36 777-200 8 777-300 6 747-400 14 330-300 8

    ISO 1400 2541 2543 ISO 14001 (BVQI) 152,456 Training Equipment Center

  • 9

    2 () 2547

    29 2543

  • 10

  • 11

    2543 2542 747-400 14 14 747-300 2 2 11 4 4 777-300 4 2 777-200 8 8 330-300 12 11 310-200 1 1 300-600 21 21 300- 4 - 2 737-400 11 11 72 2 2 747-200 - 1 79 79

    2543 3

    3 5 ( 2539 - 2543) 777-300 2 21 2543 79 1 310-200

    777-300 3 4 2542 --- - 330-300 12 2543 300-600 330-300

    747-400 2542 300- 4 2 2542

  • 12

    73 34 4 23 101 44 5

    7 4

    3 (UA) Code-Sharing - - - - - -- - 7

    53

    -- 2 3 2 6 17

    19 -- 2 5 -- 2 -- 3 - -- 4

  • 13

    -- 2 - 2 6 737-400 300-600 2 7

    - - 330-300 300-600 737-400 330-300 300-600

    -- 3 300-600 7

    -

    22 33 300-600 737-400 - 7 -- 3 737-400 -- 4 7 -- - 7

  • 14

    17.7 8.6 6.6 10.3 - () 10

    StarAlliance

    1 3 3 3 1.3 190

    2543 Pata Gold Award Best Public Relation Campaign 2000 Thais Amazing Family Golf 2000 Pre & PostBrochure

    2543

  • 15

    (Star Alliance)

    Star Alliance

    Star Alliance 15 - ( ) ( ) Star Alliance 800 130

    Star Alliance Starnet (Call Center)

    () 20

    50 (Orchids) Thaipac TGForce

    .. 2543 (Cargo Accounting Settlement System-CASS) (IATA)

    www.thaicargo.com (Interactive Tracking)

    800 130

  • 16

    (Freighter)

    Star Alliance

    ISO 9002 Bureau Veritas Quality International (BVQI) .. 2542 BVQI .. 2544

    VIP Star Alliance Gold VIP Priority Bag Tag

    Self Service Airport 4

  • 17

    (Overseas Station Managers Meeting) Be Satisfied Only WhenCustomers Are Satisfied Service From Your Heart

    4 2 3 20 (FAA) (JAA) (CASA) (JCAB)

    330-600 (Technical Dispatch Reliability) 300- 4 2543

    2541 CFC113 2543

  • 18

    OverallAchievement Award:Prix Special du Jury Meilleur PlatChaud Viande 1

    40 ISO 9002, HACCP (Hazard AnalysisCritical Control Point) GMP (Good Manufacturing Practise)

    2 40 36,200 232.5 5,300 41,500 3,000 45,676 (.. 2547)

    Puff & Pie 12 35 Outside Catering

    3E Academie Internationale De IExcellence Overall Achievement Award: Prix Special du Jury Meilleur Plat Chaud Viande 1 Economy Class

    2543

    Star Alliance StarAlliance

  • 19

    www.thaiair.com www.thaiairways.com www.thaicargo.com .. 2540 PublicInformation Homepage (Customer Information System) (CustomerRelationship Management) Star Alliance Star Extranet Starnet Star Alliance

    (Flight Planning System) (Revenue Management System) (Electronic Ticketing) (Self-ServiceKiosk) (Electronic DataInterchange/EDI) LAN (Local Area Network) Lotus Notes Intranet Lotus Notes ISO 9000 ISO 14000

  • 20

    40 () 3 6

    2542

    2543 5 CBT CBT 40 80 39

    (IRS) 2543 ()

  • 21

    () ()

    () 15 .. 2543 (...)

    70 400 100 300 10 13 5

    28 .. 2543 14 .. 2543

  • 22

    the pastfinancialyear,managementhasconfrontedthese globalfluctuationsby settingout severalnew plans

    SYDNEY 2000 111 Celebrating MajesticThailand (Craftsman Award) 3

    1. .

    100

    5

    6

    12 2543

    72

    6

  • 23

    2.

    2543

  • 24

  • 25

    () 2543 30 4,915 4,717 2542 10 0.2 3.37

    2543 9 2543 10.8 2543 2543 121,712 14,059 13.1 (OPEC) 66.8 2543 106,780 15,919 17.5 14,932 2542 1,860 11.1

    2543 2 5 2542

    1,600 10 16,000

    1,400 14,000

    2542 14,953 2543 4,717 30 2543 10,236 2543 9,602 4,830

  • 26

    5,000

    6,000

    7,000

    (-.)

    5,789

    6,838

    7,7527,3

    09

    6,473

    3,000

    4,000

    5,000

    3,940

    4,585

    5,469

    5,0974

    ,466

    158,125 119,375 16,232 15.7 19,000 () 10,526 2 29.2 2542 16.5 2543

    30 2543 167,727 22,120 15.2 22,958 141.8 0.83 0.82 2542

    30,920 2542

    26,169 29,859

    30 2543 3,490

    3,761 271 7.2

    69.7 2542 70.6 2543

    (-.)

    2539 2540 2541 2542 2543

    2539 2540 2541 2542 2543

  • 27

    500

    1,000

    1,500

    1,266

    1,548

    1,690

    1,644

    1,598

    20,000

    30,000

    40,000

    2539 2540 2541 2542 2543

    29,226

    32,969

    41,347

    37,64231,288

    2543 2543

    (-.) 7,752 + 6.1% (-.) 5,469 + 7.3% (%) 70.6 + 0.9 (-.) 55,517 + 7.2% (-.) 41,347 + 9.8% (%) 74.5 + 1.8 (-.) 2,756 + 4.1% (-.) 1,690 + 2.8% (%) 61.3 - 0.8

    17,700,452 1,369,944 8.4 2543 255,668 11,603 4.8 9.3

    2543 123,352

    2542 11,199 10.0( : )

    2543 - 85,118 + 14.2%- 505 + 6.3%- 19,573 + 11.7%- 611 - 9.1%- 463 - 20.2%

    106,270 + 13.3% 15,190 + 9.4% 252 -

    121,712 + 13.1% 1,640 - 63.6%

    123,352 + 10.0%

    (-.)

    (-.)

    2539 2540 2541 2542 2543

  • 28

    - 106,270 12,498 13.3 10,602 14.2 2,044 11.7

    2543 2543

    (/-) 19.43 + 5.6% (/-) 2.07 + 4.0% (/-) 11.59 + 8.7%

    2542

    - 15,190 1,309 9.4

    ( : )2543

    3,408 + 6.4% 1,025 + 3.6% 305 + 13.0% 10,329 + 14.1% 102 - 10.5% 21 - 91.7%

    15,190 + 9.4%

    50

    60

    70

    68.1

    67.0

    70.6

    69.7

    69.0

    (%)

    2539 2540 2541 2542 2543

  • 29

    - 2543 252 - 1 2543

    - 1,640 2,860 63.6

    ( : )2543

    165 + 3.1% 380 - 30.7% 26 - 93.7% 766 - 68.9% 303 - 67.0%

    1,640 - 63.6%

    741 300- 4 2

    165 () () 37 57 ()59 12

    10

    13

    16

    14.3

    15.2

    17.71

    6.315

    .2

    ()

    2539 2540 2541 2542 2543

  • 30

    2543 118,437

    12,143 11.4 ( : )

    2543 - 23,043 + 53.1%- 9,101 + 11.8%- 16,104 + 8.7%- 13,297 + 11.0%- 12,520 + 10.3%- 1,814 + 1.7%- 4 + 300.0%- 10,573 + 9.7%- 7,345 + 17.6%- 1,777 + 24.1%

    95,578 + 18.8% 11,105 + 6.6% 97 -

    106,780 + 17.5% 11,657 - 24.5%

    118,437 + 11.4%

    10,000

    50,000

    100,000

    78,022

    105,493

    121,712

    107,653

    84,687

    2539 2540 2541 2542 2543

    ()

  • 31

    - 95,578 15,136 18.8 7,486 66.8

    - 11,105 687 6.6

    ( : )2543

    2,469 + 5.7% 860 + 10.4% 346 + 9.8% 7,420 + 7.5% 7 - 87.0% 3 - 90.3%

    11,105 + 6.6%

    - 97 -

    - 2543 11,657 3,776 24.5

    ( : )2543

    6,838 + 7.0% 3,301 - 59.0% 57 - 38.7% 1,461 + 63.4%

    11,657 - 24.5%

    2543 48

    - () 20, 20 5

    4,000

    5,000

    6,000

    4,886

    5,268 4,915

    6,393

    4,004

    ()

    2539 2540 2541 2542 2543

  • 32

    2543 2542 2541 79 79 77 () 255,668 244,065 238,696 (-.) 7,752 7,309 6,838 (-.) 5,469 5,097 4,585 (%) 70.6 69.7 67.0 (000) 17,700 16,331 15,199 (-.) 55,517 51,788 48,557 (-.) 41,347 37,642 32,969 (%) 74.5 72.7 67.9 (-.) 2,756 2,648 2,468 (-.) 1,690 1,644 1,548 (%) 61.3 62.1 62.7 () 25,632 24,148 24,222 () 4,820.3 6,39