the Role of the

FM Provider in PPPs

presentation to RMIT Students as part of

“Advanced Construction Management”

σ Existing hospital

σ Requires expansion and upgrade

Current facility has a production kitchen

BendigoBendigoBendigoBendigo HospitalHospitalHospitalHospital

σ Current facility has a production kitchen

σ Current facility has a commercial laundry

σ Bendigo hospital is a major base for Peter McCallum

New New New New BendigoBendigoBendigoBendigo HospitalHospitalHospitalHospital

σ New layout

σ Traffic flow changes

σ Road traversing requirementsσ Road traversing requirements

σ Consortium likely to have options on:

σ Laundry facilities

σ Kitchens and food production

σ Retail/commercial opportunities

FM ServicesFM ServicesFM ServicesFM Services

σ Maintenance

σ Catering

Cleaning

σ Laundry

σ Housekeeping

Distributionσ Cleaning

σ Security

σ Portering

σ Call-centre/help desk

σ Grounds and gardens

σ Distribution

σ Warehouse management

σ Pest control

σ Energy management

σ Lifecycle management

Unique ConsiderationsUnique ConsiderationsUnique ConsiderationsUnique Considerations

σ Satellite town environment

σ Upgrade v build ratio

σ Logisticsσ Logistics

σ Expansion requirements

σ Kitchen and laundry requirements

Design ConsiderationsDesign ConsiderationsDesign ConsiderationsDesign Considerations

σ Future proofing the facility

σ ICT requirements

σ Separation of patient, public and staff traffic

σ Road traversing requirements

σ ESD requirements – new facility aspires to 5 stars

σ Patient centred design

σ Patient empowered environment

σ Way-finding

FM ConsiderationsFM ConsiderationsFM ConsiderationsFM Considerations

σ ICT as an FM enabler

σ ICT – lifecycle considerations

σ Future proofing – WoL design inputσ Future proofing – WoL design input

σ Back-of-house design

σ Off-site facilities

σ Energy benchmarking

FM FM FM FM –––– Accepted RiskAccepted RiskAccepted RiskAccepted Risk

σ FM provider accepts risk arising from:

σ Service delivery

σ Facility performance – operationally only

σ Maintenance standards

σ Shortened lifecycle refreshment periods

σ Additional lifecycle refreshment requirements

σ Subcontractor performance

σ Industry benchmarking

FM FM FM FM –––– Unacceptable RiskUnacceptable RiskUnacceptable RiskUnacceptable Risk

σ FM provider will not accept risk arising from:

σ Design

σ Constructionσ Construction

σ Faulty equipment

σ Extended warranty or performance guarantees offered

by the SPV (beyond OEM’s)

σ Contractual issues or changes

σ Energy benchmarking inaccurate

BendigoBendigoBendigoBendigo Hospital Hospital Hospital Hospital –––– Unique RisksUnique RisksUnique RisksUnique Risks

σ FM provider has to employ state personnel

σ Risks include:

σ Union dissatisfactionσ Union dissatisfaction

σ Individual dissatisfaction

σ Political ramifications

σ Negative publicity

σ Unrecognised financial burden: awards/accrued benefits

BendigoBendigoBendigoBendigo Hospital Hospital Hospital Hospital –––– Unique RisksUnique RisksUnique RisksUnique Risks

σ On-site/off-site support functions – KPI driven

σ Understanding new and old facility requirements

WoL model different for old/newσ WoL model different for old/new

σ Understanding radio bunker requirements

σ Transition-in during construction

Example Abatement IncidentExample Abatement IncidentExample Abatement IncidentExample Abatement Incident

σ Questionsσ Questions