Quadrat ημερίδα 12/12/2014 Vitkovska Adela (Eurofortis)

Business excellence in daily life ofeducation and training organisations

ADELA VITKOVSKA, EUROFORTIS IT SIA

ATHENS, DECEMBER 2014

About me…I am senior partner in Eurofortis I SIA. Since 2008cooperation with EFQM Licenced Advisors andtrainers and in 2009 and 2013 I received licencedEFQM training

We take care of quality in society in general therefore our mission is to promote the first

steps of schools, companies and otherstowards excellence by using innovative

GOA-Solutions® methodology.

Since 2009 I trained more than 250 schools andtraining organisations directors and teachers inBusiness excellence basics

In 2014 I participated as Assessors forInternational Innovation Awards and Latvianhealthcare Awards

© SIA Eurofortis IT, [email protected]

In November 2014 was published book“Exzellenzdurch nachhaltige Unternehmensstrategien”, whichincludes chapter about EFQM implementationinsinde of Latvian training organisations

National agency of Economics for LiechtensteinChristian HausmannDirector


What is the excellence?Why is the business excellence in training

organisations so important?


Are resources and modern ICT technologiesthe excellence?

…excellence means how effective do you use them and how much additionalvalue they bring to your trainees and teachers!


One of key aspects of training organisation excellence arehighly satisfied and motivated trainees – the clients!


Employees expectations

• Something that interests us, that is more than ‘just a job’

• Recognition and appreciation of work well done

• Being treated with respect by the boss, by colleagues and trainees

• A leader who is a help . . . and not theboss who is the biggest problem

• Global access to knowledge – focus on digitalcompetence

• Globalisation and increasing urbanisation - The vast majority of businesses think it is important for trainingorganisations to be helping people to think more globally and lead more sustainable lives

• Rebalancing global markets – 65 percent of grade school students will work in jobs that don’t exist today.

Global challenges on labour market


• From the measures you understand how well you are doing

• What you need to improve will become clearer

• Sometimes measures are hard to develop, but the value added is huge

And what about measurements and results…?

Do you measure, evaluate and learn from your results and data?

• Satisfaction surveys focusing on training organisation climate,

teaching and learning etc.

• Drop-out rate, pass rate etc.

• Achievements on targeted results, employments or futher studies

ratio


…so the excellence is all mentioned before…• EFQM Definition:

• Excellent organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.

• In shorter words, this means:

• They know who their stakeholders are and what they expect.

• They have strategies and a plan to achieve or exceed these expectations.

• They achieve excellent results now.

• They show that they can maintain this performance in the future.

• They show that the causes of these results are understood and effectively managed.


Do you want to work in excellent organisation?

Are you / your colleagues doing enough to achieve it?


Are you / your organisation management asking such questions?

• How good are our results?

• What do our trainees think of our teaching methods?

• When was the last time we shared our vision/ strategy with our stakeholders?

• Can we maintain good results? Does it reflect all our actions/departments?

• Do we know the comparison results to other similar organisations?

• Do we work with comparison data to learn from, improve and build our future strategy?


How to proceed the self-assessment?

Why the self-assessment?

WITH INTERNAL SELF-ASSESSMENT

‘Better the boot from within,

than the boot from outside’Deirdre Thompson, Deputy head teacher, Archbishop Lanfranc School, Croydon

START TO BUILD THE CULTURE OF EXCELLENCE

AS THE MAIN OF 5 STEPS…


5© 1998 EFQM

• Compliance against a

standard

• Often done by an external

body or auditor

• Focus is on doing things right

and corrective action

• Can tend to be historical

• Auditor owns evaluation and

feedback report

• Objective of audit is neutral

regarding motivation

• Positioning against a framework

• Best done by yourself, perhaps

facilitated by a specialist

• Focus on strengths and areas for

improvements

• Both historical and forward looking

• A Self-Assessment Team owns its

assessment and feedback report

• The aim is to be motivating for

those involved

• Can be a competition

• Marketing tool/Publicity

• A way of recognising a level

of achievement

• Involves a judging process

• Can tend to be historical

• Motivating for those

receiving the award


Audit Self-Assessment Award

What do we understand underexcellence based self-assessment?Comprehensive,

systematic and regular review

of

activities and results

against

EFQM ExcellenceModel

culminating in

planned improvement actions

Leadership

10%

Processes, Products &

Services

10%

BusinessResults

15%

People

10%

Strategy

10%

Partnerships& Resources

10%

Society Results

10%

CustomerResults

15%

PeopleResults

10%

Learning, Creativity & Innovation

Enablers Results


Excellence can be easy, self-assessmentis one of 5 clear steps. . .• Get support from organisational

management

• Create open environment ready for the

feedback

• Understand your organisation

• Organisational culture, priorities, capabilities,

capacity for change

• Define what is the excellence for your

organisation© SIA Eurofortis IT, [email protected]

Self-assessment is still not the excellencewithout the continuous improvement process. . .

• Provide objective feedback, both

verbal and written, that managers

will accept and action

• Align improvement actions to your

strategy as a part of your

development process

• Build your development plan and

implement the improvements


Successful Internal Assessment is a little more complex. . .

• Understand your organisation - culture, priorities, capabilities, capacity for change

• Engage the leadership team

• Decide how many people and how much time you will commit

• Provide feedback, both verbal and written, that managers will accept and action.

• Align improvement actions to your strategy as a part of your business planning process


Dobeles State gymnasium experienceTo work with EFQM Excellence model was not only the challenge for

us but also investment in future. After 3 years of systematic work we

reached to become 3rd highest ranked grammar school in Latvia.

We started our journey

with GOA-WorkBench®

self-assessment and

development planning

tool.

GOA-Solutions®

helped us especially

during the preparation

of development and

action plan of our

organisation.

During the self-assessment wefound suchimprovement ideaswhich were readyfor immediateimplementation.

We improved

internal

communication and

the planning of

work itself.

We learn from the

recommendations and suggestions

for improvement, we have a clear

planning system and we understand

our roles and responsibilities.


Benefits for the trainees:

• Trainees are highly satisfied as the teaching methods and concepts fit to their needs and expectations

Benefits for employees:• Improved communication with colleagues and management• Management listens to and takes into account the employee's point of view• Each employee is able to find the most efficient way to carry out daily responsibilities

Benefits for the training organisation:

• Previously unseen or unsaid problems are discovered and solved• Time, financial and other resources are saved• Improved internal culture of the training organisation


Another day done

All targets met

All systems fully operational

All customers satisfied

All staff keen and well motivated

Improvement is a work in progress!

Excellence is not a skill, it’s an attitude.

Ralph Marston

[email protected] Vitkovskawww.izciliba.lv

mailto:[email protected]

Quadrat ημερίδα 12/12/2014 Vitkovska Adela (Eurofortis)

Education

Transcript of Quadrat ημερίδα 12/12/2014 Vitkovska Adela (Eurofortis)