Performance Measurement Frameworks-Greek Version

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Performance Measurement Frameworks (Πλαίσια Μέτρησης Απόδοσης) John Kyriazoglou Despina Politou 10/2013
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A short description of the main Performance Measurement Frameworks, such as: BSC, CAF, TQM and Benchmarking, in Greek,

Transcript of Performance Measurement Frameworks-Greek Version

  • 1. Performance Measurement Frameworks ( ) John Kyriazoglou Despina Politou 10/2013

2. Balanced Scorecard (BSC) (CAF) (TQM) (EFQM) (Benchmarking) 3. Balanced Scorecard (BSC) 4. Balanced Scorecard (BSC) , . 5. Balanced Scorecard (BSC) : 6. Balanced Scorecard (BSC) ; ; ; ; 7. Balanced Scorecard (BSC) 8. Balanced Scorecard (BSC) (, , .) 9. (CAF) , , , , , (public administration). 10. (CAF) . 11. (CAF) , . 12. (TQM) , . 13. (TQM) . . ( ). . . . 14. (EFQM) 15. (EFQM) / 16. (EFQM) (non-prescriptive framework) , (sustainability) (excellence). 17. (EFQM) , 60 ( ) 18. (EFQM) EFQM ( , 11/11/2004), : ..> 19. (EFQM) EFQM. 20. (Benchmarking) , , , , , , , . 21. (Benchmarking) Internal benchmarking: . Competitive benchmarking: (, , .) 22. (Benchmarking) Industry benchmarking: Best-in-class benchmarking: , . 23. (Benchmarking) 24. THE END FIN