CBBC BUSINESS CULTURAL TRAINING Part 1 - … – BUSINESS CULTURAL TRAINING Part 1 建议 Advice Ι...
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CBBC – BUSINESS CULTURAL TRAINING Part 1 www.cbbc.org 建议 Advice Ι 支持 Support Ι 网络 Networking STEWART FERGUSON 9 th November 2016
Transcript of CBBC BUSINESS CULTURAL TRAINING Part 1 - … – BUSINESS CULTURAL TRAINING Part 1 建议 Advice Ι...
CBBC – BUSINESS CULTURAL TRAINING Part 1
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STEWART FERGUSON 9th November 2016
AGENDA Contemporary History and Culture in a Business Environment (role of government, response to government and social needs as part of that)
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BUSINESS CULTURAL TRAINING
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BUSINESS CULTURAL TRAINING
南
北
东 西
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BUSINESS CULTURAL TRAINING
南
北
东 西
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BUSINESS CULTURAL TRAINING
南
北
东 西
China is DIFFERENT
Even if you don’t see or understand why
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BUSINESS CULTURAL TRAINING
WHAT IS THIS?
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BUSINESS CULTURAL TRAINING - INTRODUCTION
WHAT DOES IT MEAN?
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BUSINESS CULTURAL TRAINING - INTRODUCTION
We shouldn’t take for granted or make assumptions about things we only see (or hear) without clear understanding. There is often meaning and significance beyond face value.
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BUSINESS CULTURAL TRAINING - INTRODUCTION
WHAT IS HAPPENING HERE?
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BUSINESS CULTURAL TRAINING - INTRODUCTION
WHY?
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BUSINESS CULTURAL TRAINING - INTRODUCTION
WHICH LANGUAGES ARE USED?
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BUSINESS CULTURAL TRAINING - INTRODUCTION
LUCKY NUMBERS?
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BUSINESS CULTURAL TRAINING - INTRODUCTION
Number Chinese Character
Pronunciation Homonym
1 一 Yi / Yao Together / Want
2 二 Er Love, Easy
3 三 San Earn, Live
4 四 Si Death
5 五 Wu I or Me, Not
6 六 Liu Smoothly
7 七 Qi Together
8 八 Ba Fortune, Wealth
9 九 Jiu For a long time
WORDS
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BUSINESS CULTURAL TRAINING - INTRODUCTION
女 - woman 人 - person
子 – child 門 - door
好 – good 們 – they
日– sun / day 木 - wood
月 – moon 林 - a wood
明 - bright 森 - forest
LUCKY SYMBOLS?
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BUSINESS CULTURAL TRAINING - INTRODUCTION
SYMBOLS
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BUSINESS CULTURAL TRAINING - INTRODUCTION
WHY CHINA?
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BUSINESS CULTURAL TRAINING – WHY CHINA
WHY CHINA?
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BUSINESS CULTURAL TRAINING – WHY CHINA
Double Digit GDP Growth Second Largest Economy in the World 1.35 Billion People Wealthy Middle Class Chinese On-Line Community Urbanisation Challenges Environmental Challenges Education Challenges Energy Challenges “Moving Up The Supply Chain” “Going Global”
WHY CHINA?
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BUSINESS CULTURAL TRAINING – WHY CHINA
WHY CHINA?
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BUSINESS CULTURAL TRAINING – WHY CHINA
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
20000
2010 2011 2012 2013 2014 2015
UK Exports to BRICs
China India Russia Brazil
HOW CHINA?
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BUSINESS CULTURAL TRAINING – WHY CHINA
Quality Quality Design Quality Brand Quality Materials Quality Experience Quality Systems Quality Staff Quality Service Quality Intellect
Intelligent Intelligent Approach - Understanding your options - Presenting your quality Intelligent Understanding - How the China market works Intelligent Negotiation - Preparation of detail and response to Chinese negotiation practice
CULTURAL ISSUES
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BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
CHINA SYNDROME
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Unfamiliarity leads to: Confusion Contempt Weakness Insecurity False Hope Blindness Crisis Failure
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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Patient Group Oriented Complex decision-making Large meetings Hierarchical Guanxi Modest Contract is not the end Bonding through dinners Focus on employment & technology Acutely sensitive to face
Impatient Individualistic Delegation of authority Small meetings Egalitarian Focus on transaction Gladly accept compliments Contract is binding After hours entertainment ltd Focus on return on investment Fair play, pride
Stressed Selfish Careless Exclusive Chaotic Unfriendly Arrogant Inflexible Unsociable Avaricious Disrespectful
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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POLAR OPPOSITES
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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CHINA IN THE CENTRE
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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CHINA’S POLITICAL MAP
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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GEOGRAPHIC AND CLIMATE MAPS
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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Straightforward
Clever &
Farsighted
Decisive & Full
of Stratagem
Honest &
Sedate
Forthright &
Generous
Reasonable &
Loyal Open & Direct
Upright
Unhurried
Warm hearted
REGIONAL CHARACTERISTICS
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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NATIONAL UNITY
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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CULTURAL ACHIEVEMENTS
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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19th CENTURY - HUMILIATION
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
1801 Formation of UK
1814/16 UK Nepal War
1819 Singapore established
1825 First public steam train
1837 Queen Victoria comes to throne
1838 Abolition of Slavery in the Empire
1845 Irish Potato Famine
1851 Great Exhibition
1854 Crimean War
1859 Origin of Species
1869 Suez Canal
1876 Empress of India
1899 Second Boer War
1901 Victoria Dies
1800 Chinese 1/3rd world’s population
1794/1804 White Lotus Rebellion
1839/42 First Opium War
1842 Hong Kong ceded to UK
1850/64 Taiping Rebellion
1856/60 Second Opium War
1862/77 Muslim Rebellion
1867 America attacks Taiwan
1874 Japan attacks Taiwan
1884/5 War with France
1894/5 War with Japan
1895 Taiwan ceded to Japan
1898 Dynastic revolt
1898/1900 Boxer Rebellion
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19th CENTURY - HUMILIATION
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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EARLY 20th CENTURY –WARS
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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CHINESE LEADERSHIP
The Main Characters
Confucius, Sunzi, Mao, Deng, Xi
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CONFUCIUS 551-479 BC
BUSINESS CULTURAL TRAINING
•Poet •Politician •Philosopher •Professor
•“The Analects”
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CONFUCIAN INFLUENCES
BUSINESS CULTURAL TRAINING
Reciprocity – “do unto others as you would have them do unto you” Etiquette – hosting; gift giving Benevolence - seriousness; generosity; sincerity; diligence; and kindness Face – external appreciation of an individual developed by the actions of the individual: position; deeds; wealth Guanxi – actively maintained relationships
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SUNZI 544-496 BC
BUSINESS CULTURAL TRAINING
•Poet •Politician •Philosopher •Fighter
•“The Art of War”
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SUNZI INFLUENCES
BUSINESS CULTURAL TRAINING
Stratagems • when commanding superiority • for confrontation • for attacking • for confused situations • for gaining ground • when being inferior
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1ST OCTOBER 1949
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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GREAT LEAP FORWARD ’58-’61
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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CULTURAL REVOLUTION ’66-’76
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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MAO’S LEGACY
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
Socialism Social Equality Gender Equality National Unity Military Strength United Nations
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1976 THE RISE OF DENG XIAOPING
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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DENG XIAOPING - ACTIONS
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
Agricultural Reform Opening Up to the West
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DENG XIAOPING - LEGACY
“It doesn't matter if a cat is black or white, so long as it catches mice.” “Poverty is not socialism. To be rich is glorious… Let some people get rich first.”
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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DENG XIAOPING - LEGACY PRAGMATISM – The Communist State can make ‘Capitalist’ Decisions FOUR MODERNISATIONS – Agriculture Science & Technology Industry National Defence
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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CHINA IN TRANSITION
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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‘The New Normal’ Environment Education Healthcare Urbanisation Consumerism Moving up the value chain Going Global Anti Corruption The Role of Government
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
Private Individual Concerns Local Government Concerns Business Concerns National Government Concerns
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Summary of Influences
Confucius Harmony Sunzi Win, Win, Win Mao Socialism Deng Pragmatism Xi Stability
BUSINESS CULTURAL TRAINING – CULTURAL ISSUES
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BUSINESS CULTURAL TRAINING
谢谢
