Outsourcing Services Guide 2012

of 60/60
Οδηγός Παροχής Εξωτερικών Υπηρεσιών Οδηγό Παροχή Εξωτερικώ Υπηρεσιώ Οδηγός Παροχής Εξωτερικών Υπηρεσιών Οδηγός Παροχής Εξωτερικών Υπηρεσιών Οδηγός Παροχής Οδηγός Παροχής Εξωτερικών Υπηρεσιών Οδηγός Παροχής Εξωτερικών Υπηρεσιών σε επιχειρήσεις παρουσιάζει
  • date post

    23-Mar-2016
  • Category

    Documents

  • view

    227
  • download

    7

Embed Size (px)

description

outsourcing guide 2012

Transcript of Outsourcing Services Guide 2012

  • 2O G.A.P. Vassilopoulos 1964 2001.

    30 1000 . 2000 .

    G.A.P. Vassilopoulos (outsourcing), , .

    : - Ware-

    housing & Distribution Logistics - Merchandising

    Express courier

    International express courier

    - Shipping Agency

    Sea freight forwarding

    Air freight forwarding

    Bonded Warehouse

    - Airport ground handling services

    .

    :

    20,2011,

    : 22 710 [email protected]

    G.A.P. VASSILOPOULOS GROUP

  • 3

  • 4

  • 5

  • 6OUTSOURCING SERVICES GUIDE 2012

    EDITORIAL

    : : Media IMH: : , , : : ,

    : CASSOULIDES MASTERPRINTERS

    Outsourcing: , &

    , , utsourcing . . , , 80% , Fortune 500, , , .

    outsourcing . , .

    Outsourcing Services Guide 2012 , . , .

    :

    5, 2057 .. 21185, 1503 , . 22505555 : 22679820

    :

    [email protected]

  • Outsourcing: , &

    inbusinessnews.com, usiness & gold e leT

    KAi smART PHone!

    K apps business

    To nBusinessNews.com . IN Business Gold 40% 36.99 IN Business 49.99 Gold. , IN Business 50% Gold , .

    BrouGhT To you By

  • 8

    Marathon Distributors Ltd

    Denan Ltd

    ...

    Christos Patsalides Corporate Management Ltd

    DeltaSoft Ltd

    Ebos Technologies Ltd

    Eurofast Global Ltd

    Fileminders Ltd

    GCC Computers Ltd

    Genesis Logistics Ltd

    myCVpro.com

    NetU Consultants Ltd

    Odyssey Consultants Ltd

    Olive Translations Ltd

    Omnitouch Cyprus Ltd

    Pamborides LLC

    PwC

    Supernova Consulting Ltd

    S.Synergia Media Ltd

    TFI Markets

    T&E Polydorou Design

    Unicare Cleaning Services Ltd

    10

    14

    16

    18

    20

    22

    24

    26

    28

    30

    32

    34

    36

    38

    42

    44

    46

    48

    50

    52

    54

    56

    58

    *

  • Painless Benefits Administration Achieving high quality member service within a pressurised cost environment is making pensions and provident fund administration a more painful challenge for trustees and sponsoring companies.

    As an award-winning provider of pensions administration, Aon Hewitt can supply the painless solution you and your members desire. Advancements in technology, streamlined processing and increasing levels of automation have pushed our service standards even higher while ensuring our costs stay competitive.

    Whether you are already outsourcing or about to do so, our deep understanding of pensions, provident funds and outsourcing allows us to meet the needs of members, trustees and sponsors alike.

    So let us take the pain out of your benefits administration and ensure nobody gets stung.

    For more information, call +357 22 458011 or email [email protected]

    www.aonhewitt.com

    Aon Hewitt S.A. is registered in Cyprus. Registered No: AE2188. Registered Office: 1 Eras Street, Nicosia 1060

  • 10

    . , , , outsourcing.

    , outsourcing , , . , outsourcing. , , , , , . , , ,

    , . , outsourcing . , , , , .

    Offshore outsourcing offshore outsourcing . , . offshore outsourcing , , .

    ; outsourcing;. , , , , . , , . , , offshore outsourcing, . , , , : outsourcing .

  • 11

  • 12

    5.7

    5.4

    5.7

    5.7

    5.4

    6.7

    5.9

    5.9

    5.9

    6.6

    5.4

    5.4

    5.8

    6.3

    6.4

    7.1

    6.4

    5.6

    5.6

    6.5

    5.6

    The top 20 outsourcing countries Sourcingline.com outsourcing , , , . 10 (7.1), (6.7) (6.6).

    outsourcing

    , utsourcing

    -

    Serviced and virtual office space Finance & banking Accounting Legal Event management Logistics Filing Communication, promotion, advertis-

    ing Market & research

    (R&D) Training HR Consulting

    Fiduciary Leasing Designers (graphic, web) IT (computers &

    information) Cleaning Catering Translation services Audiovisual services Recruiting Telecommunications Insurance Pension Funds Renting of machinery Call Centers

  • 13

  • 14

    :

    35, , 2234, .. 21464, 1509,

    : 22 899 500 : 22 757 [email protected] distributors.comwww.marathon- distributors.com

    MARATHON DISTRIBUTORS LTD

    , . 50 , , 35% .

    , , :

    : , -. (GDPs / GMPs), , : 24 , , , , . 2.500 11 ( ). 2.500 5.750 . , JD Edwards Enterprise One Oracle.

    Warehouse Management System, (PDAs). (EDI), .

    : , , , , , BI .

    : 50 . , GlaxoSmithKline, Astra-Zeneca, MSD, Merck Serono , LOreal Unilever.

    : , , , , , , , .

    :

    :

    :

    :Operations Manager

    : IT Manager

  • 16

    . : , , . , . , .

    DENAN Limited 2010 , .

    - , .

    , . , FIT, .

    , DENAN , , .

    , :

    , , .

    . , . , , . . , , . . , .. .

    DENAN :

    DENAN Limited .

    :

    101, : 22 102 725: 22 102 [email protected]

    / / / /

    / / /

    / / // / / /

    /

    / // / / .

    DENAN. , . .

  • 17

  • 18

    .... , . . , , , , , , . , ,

    , . .... . (, , , ). ( , , , .). (, ), , ( , )

    ( ).

    :

    :

    31, , 41-44, 1066, .. 25617, 1311, .: 22 677 677: 22 674 [email protected] www.patsalides.com.cy

    . :

    :

    :

    :

    ... - Christos Patsalides L.L.C.

  • 19

  • 20

    Christos Patsalides Corporate Management Ltd .... , (trust).

    , , . , , , , .

    : (trust), - (Redomiciliation), , , , , ,

    , , .

    , . , , , , , , , , . , .

    , , , , , , (), ...

    (Re-domiciliation), .

    , . , .

    , .

    , 10% , 0% , .

    Christos Patsalides Corporate Management Ltd , .

    :

    31, , 41-44, 1066, .. 25617, 1311, .: 22 677 677: 22 674 [email protected] www.patsalides.com.cy

    Christos Patsalides Corporate Management Ltd

  • 21

    Stand out from the crowd Obtain a

    Service Organization Control Report

    Organizations increasingly outsource systems, business processes and data processing to service providers to

    achieve minimum costs and focus on core competencies. This results in an urgency to check and monitor

    relationships with the various service providers and the risks associated to the outsourcing of core business,

    financial management and IT processes.

    Service Organization Control (SOC) reports, that came to replace the SAS 70 report, can provide a number

    of benefits to service providers such as substantially reducing audit support costs, by obtaining a single

    report with regards to different user organizations audit requirements. It also offers customers a

    reasonable degree of assurance with regard to the management of processes of the service

    organization and creates a positive image towards current and potential customers; thus it

    can serve as an effective marketing tool.

    KPMG has significant experience in providing attestation services and issuing SOC reports

    both in Cyprus and internationally. Our highly skilled professionals can help service

    providers establish all the necessary controls over their operations and also

    ensure that areas like security, availability and privacy are also fully covered.

    For more information:

    George TziortzisBoard Member,

    Head of Performance & Technology

    T: 22 209 336F: 22 513 294

    E: [email protected]

    Antonis BargillySenior Manager,

    Performance & Technology

    T: 22 209 021F: 22 513 294

    E: [email protected]

    Visit our website at: www.kpmg.com.cy

    2012 KPM

    G Lim

    ited, a Cyprus lim

    ited liability company and m

    ember of the KPM

    G netw

    ork of independent mem

    ber firm

    s affiliated with KPM

    G International C

    ooperative (KPMG

    International), a Swiss entity. A

    ll rights reserved.

  • 22

    DeltaSoft SAP Human Capital Management.

    , , , , 50 , SAP HR Payroll.

    SAP

    SAP HR / Payroll

    (Blueprint Prototyping)

    ERP (SAP HR) , , , , , &

    non- standard (.. , , bonus)

    Outsourcing /

    Business Intelligence Employee Self Service / Manager Self Service Portal Employee Manager Self Service

    Portal (DeltaLink)

    (DeltaGram) Business Intelligence, KPI

    scorecards, , (DeltaBIS)

    :

    : Business Integration

    : Account Management

    : Business Development

    : Managing Director

    :

    30 203 2006

    : 22 375 254: 22 519 369Skype: [email protected]

    DELTASOFT LTD

  • 24

    eBOS Technologies Ltd, , , .

    WiseBOS, , (fully integrated) .

    .. WiseBOS Case Management, WiseBOS Corporate Legal, WiseBOS Staff Planning & Time Management, Payroll, WiseBOS CMS ( )

    .

    , , .

    eBOS Technologies Ltd , , , .

    eBOS E B 15.000 - (European Busi-ness Awards) ,

    . , , eBOS Technolo-gies Ltd

    2012-13, .

    :

    : Director

    : Director

    eBOS TECHNOLOGIES LTD

    :

    25,.. 29209, 1623

    : 22 877 677: 22 877 [email protected]

  • 26

    Eurofast , , , , , , , , , , , , , , , , Cy tax desks . , , , .

    Eurofast 225 . , , .

    Eurofast , . 2012 Eurofast Tier One Tax Planning Advisor, Cyprus Tax Firm of the year 2012 4 Tier One Tax Transactional Practice in Cyprus Interna-tional Tax Review (ITR).

    Eurofast

    , .

    , . Outsourcing , , .

    , .

    : PAYE (tax deduction from salaries) Legal and regulatory global due diligence & expatriates .

    :

    : Director, International Tax

    : Director, Accounting Support Services

    : Director of Regional Coordination : Senior Employer Services

    :

    5, , 1302,

    : 22 699 222: 22 699 [email protected]

    EUROFAST GLOBAL LTD

  • 28

    FilemindersLtd 2003 , , .

    Fileminders , . , . : Records Management Solutions Scanning and Document Management Solutions Secure Document Shredding Media Vault.

    2007 (). I BusinessAwards, 2011. Fileminders PRISM International European Advisory Council 2012. , :

    / , .

    , Fileminders , .

    /, . , .

    . .

    . .

    . , , .

    - , .

    Fileminders trade off , .

    . Fileminders

    . , , , .

    . .

    :

    : Director

    : Director

    :

    .. 16237, 2087 : 77 778 666: 22 833 [email protected] .

    FILEMINDERS LTD

  • 29

  • 30

    , GCC 25 , :

    .

    H GCC , :

    (time & attendance) .

    , , .

    GCC . . , .

    , , . ISO 9001:2008 GCC, .

    GCC : . , .

    .

    :

    : Networks & Security Business Unit Manager

    : GCC Global Services Business Unit Manager

    : MSS Business Unit Senior Engineer

    :

    : 15, 2220, , .. 28203, 2091,

    : 22 206 222: 22 206 [email protected]

    GCC COMPUTERS LTD

  • 32

    Genesis Logistics 4 logistics hubs , , . 25.000 . , 24 (CCTV) .

    , . , .

    3 pl, , .

    , , , , , , .

    , ,

    -10

    ,

    (picking)

    ,

    (cross docking) ,

    (reverse logistics)

    , ,

    (WMS) ,

    ,

    ,

    .

    (outsourcing) , , logistics . 3pl : 65%, , , , 3pl, .

    , , Genesis Logistics.

    , , , . .

    :

    :

    :

    :

    1, , 7101, .. 42403, 6534, : 24 82 10 82 77 77 77 91: 24 82 10 [email protected]

    www.genesiscyprus.com

    GENESIS LOGISTICS LTD

  • 34

    , myCVpro.com, Marketplace Business Consulting Ltd. ( No.213) , . myCVpro.com , , .

    .

    100 .

    24 .

    .

    myCVpro.com

    , .

    .

    .

    .

    .

    .

    .

    .

    .

    .

    .

    24 .

    myCVpro? ,

    SMS & Email Alerts 24

    :

    : Managing Director

    :

    .. 42550, .: 6500,

    : 70005010: [email protected]

    myCVpro.com Jobs in Cyprus

  • CM

    Y

    CM

    MY

    CY

    CMY

    K

    Outsourcing Guide - myCVpro Ad.pdf 1 24-Jul-12 5:30:56 PM

  • 36

    NetU , . 1991, . : :

    (ERP, CRM, ) .

    : , , , , , , , , , .

    - : .

    NetU

    (Outsourcing Services) , , .

    :

    , , , , .

    , , .

    (ERP, CRM, , , ) .

    , NetU . :

    , .

    .

    .

    :

    29 , Samico Building,2082

    : 22 670 080 : 22 671 026 [email protected]

    NetU CONSULTANTS LTD

  • ITs all about

    NETU AD (20.8x28) 2012-F conv.indd 1 7/19/12 3:50 PM

  • 38

    Odyssey Consultants , , (Managed Security & OutsourcingServices Provider) ISO 27001. : , .

    Odyssey Consultants 2002 - , .

    , , Odyssey .

    Odyssey ,

    , .

    , ,

    , .

    , , ,

    .

    (Managed Security & Outsourcing Services)

    (Information Security)

    (Network Infrastructure)

    (Governance), (Compliance), (Risk Management).

    :

    :

    :

    ODYSSEY CONSULTANTS LTD

    :

    : 1, 3 , 2012 , ,T: 22 463 600, : 22 463 563

    : 7,2 , , 155 61, , : +30 210 6565200: +30 210 6565219

    [email protected] www.odysseyconsultants.com

  • 40

    Odyssey Consultants 2002 o , , (anaged Security & Outsourcing Services-MSOS). - - .

    , . (MSOS) , , , , .

    , (TCO)

    (ROI), (Security Information Event Management), MSOS . , 24x7x365, .

    , Ithaca Labs Odyssey, -Managed Security & Outsourcing Ser-vices Centres . , Odyssey

    MSOS, , Odyssey. , (core compe-tencies).

    24x7x365, MSOS Centre Odyssey , (misuse) / , . , , Odyssey MSS Portal, , . ,

    ODYSSEY CONSULTANTS LTD

  • 41

    MSS Portal Odyssey , , ISO 27001 Odyssey 2011. , (legal and regulatory compliance).

    , Odyssey MSS Portal Odyssey . , , (customized dashboards) (reports) , 24x7x365. Odyssey MSS Portal , .. , Odyssey. Odyssey MSS Portal (Odyssey ) ,

    .

    , Odyssey MSS Portal, (cor-relate) , Firewalls, IPS, DLP, Web and Database Application Firewalls, DDoS Appliances, Routers, Windows, Linux, UNIX servers .. . agent . , , Odyssey, (Service Level Agreements) .

    Odyssey MSS Portal , , :

    MSS Odyssey / 50 . , , . , , Ithaca Labs.

    : MSS Odyssey .

    , Managed Security & Outsourcing Services . . ,

    Odyssey MSOS Portal : . iPhone, iPad Android.

    MSOS, .

    PCI .

    1.2.3.4.

    Ithaca Labs.

  • 42

    Olive Translations Ltd 2007 .

    , , , , , , , , , , . Olive Translations

    BS EN 15038, ISO 9001:2008. , Association of Translation Companies (ATC) (Corporate Member) Institute of Translators and Interpreters ().

    .

    . , , , , . , .

    Olive , , , , . , , .

    : .

    :

    : Director

    : Director

    :

    10, 1, , 2408, : 22 028 [email protected]

    www.olivetranslations.com.cy

    OLIVE TRANSLATIONS LTD

  • 44

    Omnitouch call center. , chat, sms, fax, email 24 : /

    IVR ,

    web-chat SMS.

    : : ( ) . .

    : , . Omnitouch .

    : Call Center , . 24 , , .

    Omnitouch HERMES AIRPORTS, , Unicars, , .

    . 6000 ,

    . IVR Omnitouch .

    - Call Center outsourcing . You cannot do todays job with yesterdays methods and be in business tomorrow- Nelson Jackson

    www.omnitouch.com.cy.

    . 3 .

    :

    : Sales and Marketing Manager

    :

    38, 4101 P.O. Box 57476, 3316,

    :77 777 247: 25 755 [email protected]

    OMNITOUCH CYPRUS LTD

  • 46

    Pam-boridis LLC 2003 ( ), , .

    , 18 , , , , .

    Pamboridis LLC , , .

    , : , Barclays Plc, Standard Bank, Bank of Scotland, Swissport International, Singer International, SFS Group Public Company Limited, Jumeirha Group, LUKOIL, Muller Group Fissler Group.

    - 300 , .

    Pamboridis LLC

    , , .

    Pamboridis LLC . . , .

    Pamboridis LLC, www.pamboridis.com , , 22752525 :[email protected]

    :

    : Managing Partner

    : Partner

    : Partner

    : Partner

    :

    45, , 1070, T.. 27354, 1644,

    : 22 752 525: 22 752 [email protected]

    PAMBORIDIS LLC

  • 47

    PamboridesAd_208x280mm.indd 1 7/19/12 10:12 AM

  • 48

    , . , , , , .

    :

    .

    .

    .

    , .

    .

    .

    , . , (internal controls), .

    PwC , , .

    , :

    .

    .

    , PwC.

    .

    :

    : ,

    o : ,

    :

    Julia House, 3, 1066, .. 21612, 1591, ,

    : 22555000: [email protected]: [email protected] : 22555730

    PwC

  • 2012 PricewaterhouseCoopers Ltd. All rights reserved

    www.pwc.com/cy/risk-assurance-consulting

    . :

    SAP, Oracle and Navision

    . , . , , , , .

    , , , .

    [email protected]: 00357 22 555 570

    [email protected]: 00357 22 555 728

    o [email protected]: 00357 22 555 730

  • 50

    Supernova Consulting, o SAP SAP SAP Business All-in-One, SAP BusinessObjects SAP Business One.

    Supernova Consulting , ERP . . , .

    Supernova Consult-ing , - , , , , , . : Consulting - Technology - Outsourcing -

    (Application Management)Delivering Transformational Results (business software) (business applications) . Super-nova Consulting .

    : (production support): , , (patches), (user testing). (application maintenance): Break/fix, 2 (level 2 help desk), . : , , . : , , .

    , . (IT), . :

    .

    (maintenance support) .

    . .

    (Application Development Services)Delivering Transformational Results , . Supernova Consulting , . , , , (testing) / (applications as a managed service) .

    : :

    . A : . :

    .

    : .

    Supernova Consulting , :

    .

    , .

    .

    (best-in-class).

    :

    :

    :

    . 34, 301, 3065, : 25 817 880: 25 817 [email protected]

    SUPERNOVA CONSULTING LTD

  • Tel. +357 25 817 880, Fax. +357 25 817 881, 34 Arch. Makarios III Ave., Off 301, CY-3065 Limassol, Cyprus,[email protected] www.supernova-consulting.com

    SAP Business All-in-One (ERP)SAP Business One (ERP)SAP Customer Relationship Management (CRM)SAP BusinessObjects Business Intelligence (BI)SAP NetWeaver Business Intelligence (BI)SAP Mobility Platform

    consulting I technology I outsourcing

    we implement SAP...

    for the best run business

    @2012 Supernova Consulting Ltd. All rights [email protected] SAP AG. All rights reserved SAP Business All-in-One and SAP Business One are trademarksor register trademarks of SAP AG in Germany and in several other countries.

    c c

    With SAP solutions implemented bySupernova Consultingyou can operate more efficiently,sell more effectivelyand respond more rapidly to market shifts.

    R

  • 52

    S.Synergia Media Ltd , , , , , Synavlia Sound Equipment Ltd Cinergon Services Ltd. 10 , 15 .

    . , , . , , , .

    : ,

    .

    , , .

    , (,).

    , .

    . .

    . 200m2

    . ,

    .

    :

    .

    :

    :

    :

    :

    :

    :

    36, 1622, , .. 29153, : 22446634/5: [email protected]

    S.SYNERGIA MEDIA LTD

    S. Synergia Media Ltd , , (, , ) - 2012 2013 - .

  • audi

    ovis

    ual e

    quip

    men

    t

    www.syn rgiamedia.eu

    , .

    , , , , , .

    , (, )

    , ..

    .

    .

    .

    200m2

    ,

    S. Synergiamedia Ltd 36, 1037 .. 29153, 1622.: +357 22446634/5Fax: +357 [email protected]

  • 54

    :

    : , (CEO)

    :

    :

    A 1999 TFI Group . M 100% , TFI Markets, , . TFI Markets (. 115.1.2.13) (. 117/10). 24 .

    TFI Pay: Payments in Any Currency , , . , 0% . TFI Pay , . 24 , .

    TFIFX: Trade Forex with Success (Forex) 24/5. , , TFIFX Forex, MT4 , (iPhone, Android, windows, web).

    TFIFX . , 24/5 Treasury Room, .

    TFI Hedge: Control Your Currency Risk . TFI Hedge , . TFI Hedge , , , .

    TFI Hedge , .

    :

    178, Irene Tower, 2025, .. 16022, .. 2085,

    : 80 000 100: 22 817 [email protected] [email protected]

    TFI Markets

  • CM

    Y

    CM

    MY

    CY

    CMY

    K

    Outsourcing Guide - TFI Markets Ad - Print.pdf 1 19-Jul-12 5:18:46 PM

  • 56

    ; , . , , . - , .

    . o T&E Polydorou Design . , . ,

    Polydorou Design.

    Wolda Awards Logolounge, Polydorou Design . , . , Four Seasons Hotel, Amathus, Aphrodite Hills, Columbia Carob Mills.

    20 Polydorou Design . , . , : , , Bioland Energy.

    We Focus on:Brand Name OriginationCorporate Identity Systems - logo design and full implementationCorporate Literature - from summarized leaflets to full company profileHotel Identity Systems - from logo design to a complete range of marketing materialProduct PackagingPublishing - bespoke in-house magazines

    :

    : Creative Director

    : Marketing & Business Development

    :

    T&E Polydorou Design Ltd23 , 4 - Maria Court,

    : 24 654 898: 24 658 [email protected], [email protected]

    www.polydoroudesign.com

    T&E Polydorou Design Ltd

  • www.polydoroudesign.com

  • 58

    Unicare Cleaning Services Ltd. 2000 .

    . . .

    . . .

    .

    .

    :

    : 20, . 2369, .: 22 772 945, : 99606373 : 22 776 948

    [email protected]

    UNICARE CLEANING SERVICES LTD

  • maintenance

    &cleaning contracting

    227729459960637399449574