WORLD LEADERS IN KIOSK DESIGN AND MANUFACTURING

EXPLORE THE POSSIBILITIES ῆ CALL 800.509.5471 OR VISIT US ONLINE AT WWW.KIOSK.COM

National Retail Federationᾼs Big Show 2012

January 16 – 17, 2012Booth #3129

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KIOSK Information Systems, Inc.

• North Americaᾼs leading manufacturer of kiosk solutions– 2011 VDC Research – Customer Engagement

Technology Kiosk Report

• Provide hardware and software design, manufacturing, and field services to over 100K deployed self-service solutions (top Fortune 500 clients)– 100% US based services ᾶ no overseas contracting

• Contracted / preferred OEM Partner for leading technology providers in the Kiosk Market – extremely flexible technology options

• ISO9001:2008 Certified in engineering, manufacturing, program management

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KIOSK Company Stability

• Averaging 53% year over year revenue gain (2009 – 11)– Strongest financial metrics in 19 year history

• Steadily increasing market share (30% cited by analysts)– VDC Research, Frost & Sullivan, Gartner

• Broadest, most diversified vertical market portfolio in the industry– Diverse customer base in vast majority of self-service vertical

markets ᾿ Frost and Sullivan believes KIOSKṽs project management expertise and experience in

understanding the needs of the kiosk customer will drive the company to not only maintain its present success but also encroach on the market share of major and minor players alike.ẇ

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Representative KIOSK Markets / Clients:

• Verticals with mainstream corporate and consumer acceptance

• Applications tied to:• Reducing transaction

and / or labor costs• Increasing revenue• Providing cost-

effective tools for improving customer service and flow

• Providing increased sales footprint

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Representative KIOSK Markets / Clients:

• Verticals with mainstream corporate and consumer acceptance

• Applications tied to:• Reducing transaction

and / or labor costs• Increasing revenue• Providing cost-

effective tools for customer service and flow

• Providing increased sales footprint

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Standard & Custom Model Sampling

4 to 6 Weeks - Standard

6 to 8 Weeks - Custom

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New Digital Signage / Large Display Kiosks

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Custom Design Process Overview

• ISO9001:2008 Certified Design Criteria Document– Proprietary process tool guided by KIOSK with customer input – Provides cumulative experience from 1000’s of prior custom projects

Design Criteria Document

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Custom Application Development Process –Overview• Application Development Team will find the optimal cost-benefit approach for

customer’s solution set• KIOSK will recommend, quote and manage one of 3 typical solution paths:

– Customize existing core modules– Create entirely new in-house code– Assist customer’s internal IT or third party development team

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KIOSK Differentiators• Experience

– Undisputed industry leader in custom design & market penetration

– Expert consulting resource for every stage of product life cycle

• Capacity - US only Manufacturing– 115K square feet of dedicated capacity – All inclusive “burst” manufacturing in-house– Deep list of nationwide/volume deployments

• Flexibility – In both capacity and creative design– 1000’s of customer specific solutions

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KIOSK Differentiators

• 100% In-house capability– Software development– Custom design & prototyping– Manufacturing & support

• Sophisticated Program Management – Proven success aligning inputs

and commitments from multiple partners

᾿ Frost and Sullivan believes KIOSKṽs project management expertise and experience in understanding the needs of the kiosk customer will drive the company to not only maintain its present success but also encroach on the market share of major and minor players alike.ẇ

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KIOSK Differentiators

• Advanced Field Services – Turnkey cradle-to-grave support (install,

warranty, field service, consulting, etc.)– Proven track record supporting nationwide deployments with very stringent SLAs– Proven success with nationwide deployment

support (500 – 3000 units deep)– Network of 3500+ Technicians (US & Intl.)

• Quality– ISO 9001:2008 - Certified since 2006 -

manufacturing, engineering, & services

• Safety– Turnkey product safety & agency certifications

managed by KIOSK

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Retail Solutions

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StoreBot™ and InkSpot™ Automated Retail

• Shrink control at all sources– Employee Theft– Shoplifting & Organized Retail Crime– Administrative Loss

• Guided Selling for clear and engaging consumer transactions

• Loyalty and advertising for maximum platform leverage

• Intelligent, on-demand inventory visibility

• Efficient remote management & field services

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Endless Aisle

Endless Aisle applications provide deep inventory options for customers while expanding store revenues for retailers.

•A virtually limitless inventory SKU selection without traditional inventory carrying costs / expense.

– Oversized merchandise– Out-of-stock inventory– Expanded in-store selection– Specialty order items

•Application used for guided selling, product specs, video, and current data to enhance sales associate product knowledge to improve sales close rates.

•Customers can check inventory status, pricing, product information or place an order for store or home delivery.

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Endless Aisle cont.

• Platform readily supports compatible application functionality (loyalty enrollment, targeted promotions, mobile couponing) for enhanced ROI.

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Order Entry – Smart Order Solution

Retailers are leveraging order entry self-service platforms to improve the customer experience, reduce transaction costs and boost sales revenues.

•Transform repetitive order processes into more efficient and profitable transactions.

– Combine menu / queue digital signage & complimentary applications (loyalty, recipes, & promotions)

•Increase revenue with consistent presentation of sales, promotions, and up-sell prompts.

•Reduce labor and transaction cost with improved order management flow & independent sales transactions.

•Self-service control tied to customers driving their own order content and flow can increase engagement.

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Order Entry – Smart Order Solution cont..

An in-store ordering platform that provides self-service convenience, reduces overhead & enhances ROI.

• Perfectly suited for grocery, deli, pharmacy, QSR’s & automotive services departments.

• Self-service ordering & guided selling platform for:• Product ordering information• Customer loyalty, coupons• Customer queuing• Optional independent payment features

• Mobile ordering applications tied to same features as the in-store kiosk.

• Digital signage for menu boards, queuing, and order status keep customers informed.

• Walk-up ticketing for customers who prefer traditional methods.

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Bill PaymentIn-store bill payment reduces transaction costs and increases efficiency.

•Bill payment transactions facilitated in less than two minutes, improving service efficiency and rate of revenue recognition.

•Automating bill acceptance directly increases sales productivity of store associates & cuts per-transaction fees.

•Providing all forms of payment facilitates services to un-banked / under-banked clients & eliminates costly personal payment processing.

•Layered sales & informational applications provide deployers with additional ROI from their bill payment platform.

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LoyaltyLoyalty cards provide a cost-effective method to optimize customer relationships and increase revenue.

•Attract new members, build brand loyalty and improve customer retention.

•Increase existing customer’s spend with targeted promotions, cross & up-selling prompts, and direct their purchases to higher margin items.

•Customers welcome the self-service convenience– In-store membership sign up / scan on future store trips– Targeted notices of upcoming promotions, sales & events– Independently update own customer profile information

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Why KIOSK?• Sole focus on kiosk manufacturing and

technology – 100% US in-house services for “cradle to grave” simplicity

• Over 18 years experience manufacturing standard and sophisticated custom kiosks

• Cost competitive

• Vast experience with diverse / nationwide deployments, outstanding SLA track record

• Speed to market / capacity

• Flexibility to deliver 1, 10, or 10,000 kiosks

• ISO 9001 – 2008 Quality Certified Factory

• Product security, simplicity, durability

• UL & FCC Certification, ADA / 508 compliant

• Leading green design & manufacturing initiatives

WORLD LEADERS IN KIOSK DESIGN AND MANUFACTURING

EXPLORE THE POSSIBILITIES ῆ CALL 800.509.5471 OR VISIT US ONLINE AT WWW.KIOSK.COM

Thank you ᾶ we look forward to implementing a world class solution for your project.

Your questions?