Lean 6 Sigma in Hospitality Industry Conference

KEY SPEAKERS:

BOOK BEFORE 15 OCTOBERAND SAVE UP TO $150

ASARYA

ASARYA

KEY BENEFITS OF ATTENDING

1st International Conference ofLean Six Sigma in Hospitality Industry

1-2 December 2016 | Marrakesh- Morocco

MAROC

LEAN 6σSUPPORTED BY:

Moroccon Ministry of Tourism

وزارة السیاحة المغربیة Consulting andTraining

Consulting andTraining

Sacha Bernal Coates

Six Sigma Black belt, Strategic Designer at Kimiya Tactics

Katerina Diamantakou

Julio Corredor

Project Manager, Six Sigma certied trainer

Six Sigma Black, Asset Manager at Action Hotels

Justin Lu Angelo Bonamici

Lean Six Sigma BlackBelt, Managing Director, Fishbone Consultancy Service Ltd

Six Sigma Black BeltRegional Director Operation Innovation Southern Europe

YounessKhninich

Continuous Improvement Manager Lean and Business Excellence

Tony Bendell Carlos Conejo

Professor of Organisational

Excellence & EFQM Licensed Trainer & Advisor

Lean Six Sigma Master Black Belt

Dr. Keivan Zokaei

Lean Expert, Managing

Director at EnterpriseExcellence

Zakaria Diouri Krisztina Uzonyi

Business Excellence Specialist

Director of BrandQuality and Development. Lean Six Sigma Black Belt

Alla Golovanova

Six Sigma Black BeltSenior Process Engineering

APPLYING LEAN SIX SIGMA IN HOTEL OPERATIONAL PROCESSBENEFITS-REQUIREMENTS-CHALLENGES

Building a network of individual from hospitalitysec to r o rgan iza t ions w i l l i ng to take a pioneering role in promoting Lean Six Sigma business process improvement methods

Building a quality and cost reduction mindset for Senior Executives in the hospitality sector through Lean Six Sigma Principles

Sharing well proven results of Lean and Six Sigma methods in the hospitality sector through presentation of case studies

Bringing in the Best Practice Management of Lean and Six Sigma methods by sharing experiences with internationally renownedpractitioners and academics

Improving understanding of how to implement and sustain Lean Six Sigma, what works andwhat does not work

Critically assess the current status of Leanand Six Sigma applications in the hospitality sector. This may include the challenges, success, failure factors and leadership for the successful deployment of these two powerful methodologies

How to improve business process efficiency and effectiveness within hospitality organizations?

What is the status of Six Sigma and Lean strategies in the Hospitality sectortoday?

What lessons Hospitality sector can gain from other organizations sectors that implemented lean six sigma?

How do we know hotels are ready for LSS?

What challenges are to be encountered during the development of lean six sigma strategy in the hospitality sector and how to overcome them?

How to get started on the Lean Six Sigma Journey in hotel setting?

How do we select the right projects in hotel setting?

What is the role of Senior Executives in deploying Lean Six Sigma within the hospitality sector?

What tools and techniques are relevant for improving efficiency and effectiveness in a hotel context?

WHO SHOULD ATTEND?

Hotel Owners and Entrepreneurs

General Managers

Directors of Operations and SeniorManagement Teams

Heads of Corporate Teams

Executive Assistant Managers and Resident Managers

Asset Managers/Owners' Representatives

CFOs/Financial Controllers

Conference Topics

FOR MORE INFORMATION

Asarya Consulting and Training Ltd43 Temple Row,Birmingham, B2 5LS, UK

Tel:+441213931742, [email protected], www.asarya.co.uk/lsshc-en

th

Dr. Mukhles Al-AbabnehVice Dean of Petra College for Tourism and Archaeology at Al-Hussein Bin Talal University


CONFERENCE OVERVIEW

Dear Colleague

On behalf of Asarya Consulting and Training, it is a pleasure toinvite you to take part in the1st international Conference ofLean Six Sigma in Hospitality Industry (LSSiHI) in Marrakech,Morocco.

LSSiHI is the first conference for hotel professionals addressesthe operational efficiency of hotel processes, offering valuableperspectives on improving process outputs, enhancing servicestandards, optimising revenues and increasing bottom linesthrough the implementing of Lean six sigma philosophy.In its early days, Lean and Six Sigma methodologies stuck totheir manufacturing roots but in the last decade, these toolsplayed a major role in making processes more efficient, increasingprofitability and improving customer experience across a variety ofindustries.ACT aims to empower today's hospitality leaders by enabling discussions on management and operations-related issues, the rapidly evolving marketplace, latest industry trends,benchmarking and best practices focusing on lean six sigma implementation on hotel operational processes. This eventwill bring together the most influential gathering of leadinghospitality alongside with lean six sigma specialist, industry specialists, senior leadership, management teams and operations heads.LSSiHI conference aims to highlight that both Lean and Six Sigma have a role to play in developing Hotel processes byimproving efficiency and creating a customer-centric approachfor greater customer satisfactionFurthermore, the two-day event provides ample opportunitiesto network and indulges in fruitful interactions with peers and business contacts. It also introduces participants to trend-setting products and innovative solutions designed specifically for the hospitality industry, aimed at increasing efficiency and reducing costs.Together with the speakers and organisers, I look forward to meeting you at the st1 International Conference of Lean SixSigma in Hospitality Industry on 1st and 2nd December 2016. Let us continue to promote and strengthen the excellencepractices within hospitality industry.

Yours Sincerely,Soliman AlbrassiDirector Asarya Consulting and Training.

Define

Measure

Analyze

Improve

Control

ASARYA CONSULTING AND TRAINING LTD43 TEMPLE ROW,BIRMINGHAM, B2 5LS, UK

TEL:00442076274416MOBILE:00447557799769MOBILE:00447460010701

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ASARYAConsulting andTraining




This presentation will show the participants the 7 to 15 classic wastes, and the areas in the organization where they might exist.The presentation provides examples related to the Hospitality industry. Any process that has never been addressed for improvement contains at least 50% waste. Knowing how toidentify these wastes is the first key. Knowing how to effectivelyremove this waste, is the second key. Once the waste has beeneliminated, then we are able to statistically control the improvedprocess in order to sustain or to respond to any abnormalities in the new improved process. Participants will walk away knowingthe difference between Lean Enterprise and Six Sigma and howcombining Lean with Six Sigma is a powerful combination andapproach, so that waste is not optimized when we arestatistically tracking daily results

The best approach has a clear plan and can accomplish it in a realistic time frame. The only challenge here, as Peter Drucker mentioned it: “culture eats strategy for breakfast”. This talk will include point of view from a management company or operator approach, a hotel operation approach and a hotel owning company.

CONFERENCE DAY 1: THURSDAY 1 DEC 2016


In order to keep delighting your clients and customers with your brands and services, you need to be agile and responsive to a c o n s t a n t l y c h a n g i n g b u s i n e s s e n v i r o n m e n t . This executive educational overview explains how Lean through a Continuous Excellence Program can help your hotel win by increasing your agility and reducing lead time, and ever-growing number of people using their hands, hearts and heads to make a difference through new ways of working and environment that provide you with a common management system across teams, f u n c t i o n s a n d b u s i n e s s u n i t s . The journey will simultaneously increase competitive intensity by creating gaps at every step of the value chain and helps your hotel win by driving profitable growth. Your clients and customersthus get ever-increasing benefits.

Dr Mukhles Al Ababna, Vice Dean of Petra College for Tourism and Archaeology at Al-Hussein Bin Talal University.

Lean 6 Sigma as business philosophy Lean Six Sigma Master Black Belt.Carlos Conejo,

Empowering your hotel to Implement Lean Six SigmaJulio Corridor, Asset Manager at Action Hotels PLC, Dubai- UAE.

Six sigma is process improvement. Hotel managers want processimprovement to make sure the basic services guests are paying for are delivered in a timely manner. Variation to processes is undesirable as hotel guests will be loyal to a brand that provides these mentioned services on time, as r e q u e s t e d a n d i n a c o n s i s t e n t m a n n e r . Anything out of this scope will be considered a defect and six sigma equals 3.4 defects in a mill ion opportunities. O k g r e a t a n d w h o s h o u l d d o i t ?It's all about change and change as we know it is not easy. Hotel business has implemented a total quality management and others have even implemented a fully six sigma organization support department from top to bottom.

How to enable your hotel to evolve into a Lean EnterpriseZakaria Diouri, Regional Head of Business Excellence & Integration, MBA, Lean.

Lean Six Sigma Successful implementation Katerina Diamantakou

Certified Six Sigma Black Belt and Project Management professional

The role of Leadership Team supporting a Lean Six Sigma structure within the hotel.

Implementing TQM in the Hotel Industry.


TEL:00442076274416MOBILE:00447557799769MOBILE:00447460010701 WWW.ASARYA.CO.UK

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Katerina has more than 7 years of project management experience.Hands-on expert, trainer and mentor for Green and Yellow Belts towards Lean Six Sigma certification and end-to-end thinking to deliver long term benefits in hospitality industry. A successful implementation depends on many factors, such as a company's culture, and the commitment and conviction of its leadership. Without the necessary pieces in place, a Lean Six Sigma deployment can falter. Identifying a few simple factors can help determining whether an organization is ready for a successful deployment. Katrina in her presentation will discuss the who and how questions related to critical factor of successful implementation

Sacha Coates, Six Sigma Black belt, Strategic Designer at Kimiya Tactics

In his presentation, Sacha will try to answer four important questions as follow, What does Lean Six Sigma organization look like and how can it be manned? What is the role of the Black Belt (Master Black Belts, Black Belts, Green Belts, Yellow Belts)? The importance of Team Dynamics and inclusive horizontal management. Knowing the Social Styles of your team and managing them accordingly

17:30 Close of day one

Dr Al Ababna will explore the importance of quality strategy in managing profitable and successful hotel and discuss the philosophy behind the need of quality system and the critical success factor of quality systems within hotel environment.

8:30 – 9:30 Registration

9:30 – 9:45 Opening remarks by the conference chair

9:45 -10:30

10:30 – 11:15

11:15-11:30 Coffee Break

11:30-12:15

12:15- 13:00 Panel Discussion:

16:30- 17:30 Panel Discussion:

13:00- 14:00 Lunch Break

14:00- 14:45

14:45- 15:30

15:30- 15:45 Coffer Break

15:45- 16:30





Should be a full time black belt resource on Hotel or Not?

st

CONFERENCE DAY 2: FRIDAY 2 DECEMBER 2016

Professor Tony Bendell,

Chair of BSI Technical Committee MS6 for Lean

and Six Sigma and Project Manager for ISO18404 Sector Scheme for

Six Sigma & Lean.

Hospitality is special; whilst underlying processes are crucial to cost effectiveness, efficiency and service standards, personal service and relationships are crucial to customer/guests satisfaction. The way that you implement Lean Six Sigma in Hospitality needs to reflect this to be successful. The early US approaches to Lean Six Sigma tended to ignore the people’s issues, focusing only on process. There was also very much a tool basis, with an enormous and somewhat old fashioned body of knowledge. Such approaches are now seen as dated, but nevertheless are still being offered. In this talk, Professor Bendell will discuss howLean Six Sigma can be implemented in the Hospitality industry,paying particular attention to the management system neededfor effective deployment, and to the key competences needingto be developed for successful application. Tony Bendell will also discuss the implications of the new international standard for Lean & Six Sigma ISO18404:2015, and how hotels and other organisat ions, as wel l as their key personnel can be internationally certified.

Avoiding the Errors, Getting the Benefits and Pleasing the Guests.

Coffee Break

Lean Six Sigma in Starwood Hotels Angelo Bonamici

A 360 Operational Excellence Approach: Lessons from US-based hospitality chain in executing Lean Six Sigma.


Managing Director, Fishbone Consultancy Services Co. Ltd. Macau SAR, P.R. China. Certified Lean Six Sigma Black Belt; More than 10 years working experience in international hospitality chain including Starwood & InterContinental Hotels Group

Operational Excellence should be a winning culture for an organizationto gain competitive advantages by instilling its mind-set and application on a daily basis, by all levels of associates being part of it.Hospitality is a people-based industry whereby all services are delivered



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Angelo is hospitality leader with 15 years of extensive international experience in hotel operations Lead the Innovation & Project Management Team of the Southern Europe Region, which includes 65 hotels located in Italy, Turkey, Greece, Malta and the Balkans. Deliver business improvement and innovation projects resulting in measurable financial and/or customer loyalty gains, by applying the Six Sigma /Lean methodology and Innovation tools. Lead and coach a team of 11 Operational Excellence managers. On his presentation Angelo will give overview of how Starwood structured the six sigma improvement program in its operation - describe Stanwood toolkit - shed me highlight on some of Starwood projects - the results Stanwood has delivered

through people and more importantly the guests will immediately experience the results of the processes. Thus it is more important to have efficient and consistent processes in order to gain consumer confidence.To build an operational excellence culture, everyone in the organizationshould be part of it, from top management to front line associates. Butdifferent levels of associates may need different approaches for them to bepart of it as you can't talk to a stewarding associate in the same way as to a General Manager. In this talk, Mr. Justin Lu- an veteran hotelier with many years of experiences in driving operational excellence for well-knownhospitality chain, will talk about how a 360 operational excellence approach can make sure every level of hotel associates can be part of the culture, and how a critical mass can be achieved in order to achieve that goal.

Lean Six Sigma in HospitalityKrisztina Uzonyi, LSSBB, Lean Six Sigma Practitioner / Project Manager in the Hospitality and Cruise Industry.

Lean Six Sigma is mainly sought-after by hospitality professionalsbecause of the need for creating a sustainable program that can be used across all the divisions to improve processes in a consistent way. While Lean Six Sigma is focused on processes, the importance of the human element in delivering those has to be acknowledged. Processes have to ensure maximum guest satisfaction as well as being user friendly and easy to deliver for employees - this serves a double purpose as it enhances the guest experience in a professional environment and creates an enjoyable workplace. This is particularly important at process improvement and implementation, and driving cultural change. Success is not guaranteed by changing the process alone. Giving team members an understanding of why changes are happening and coaching them on the right behaviour are crucial for achieving the desired level of improvement and creating a sustainable system. In this talk, Krisztina Uzonyi will discuss one or more of the below scenarios:

Customer Services Improvement Optimisation of communication and information sharing channels Improving response times and speed of service delivery First Contact Problem Resolution

Change Management The importance of the human element and managing emotionsaround change The importance of corporate communication and finding the right language

Housekeeping Evolution Housekeeping service processes optimisation - its benefits for the company and added value for guests

Refurbishment projects in the cruise industry Reducing refurbishment period from over 60 days to just 26 days per vessel with the use of Lean tools

Justin Lu,

9:00 – 9:45

9:45- 10:30

10:30 – 10:45

10:45- 11:30

11:30- 12:15





Six Sigma Black Belt Regional Director Operation Innovation Southern Europe

nd


CONFERENCE DAY 2: FRIDAY 2 DECEMBER 2016

What hospitality can benefit from LSS implementation in financial sector Alla Golovanova

Coffee Break

Kevin presentation Road map of implantation

Advancing operational excellence in hotel industry

What can we do in the future?

Panel discussion



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Game

Lunch Break

Panel Discussion

Organizations, such as Financial Services, healthcare services, educational institutions, and hospitality services are often asking this question. 'We are in service industry, a human driven organization, there is no defect to measure,' these are common reasons why service organizations push away implementing lean six sigma. No matter what product your organization is offering, all businesses are driven in three steps. Input-Process-Output. Lean Six Sigma concentrates on one of these three steps, process.

The close of conference

How to Develop a Lean Six Sigma Deployment Plan

Starting a Lean or Six Sigma initiative at your hotel is no easy task.

The task is easier, however, when you build a comprehensive

deployment plan. Kevin in his presentation will try to answer

some important questions related to lean six sigma implantation

deployment plan such as What is a deployment plan and why is it

important? What happens when a deployment plan goes badly

or well? What are the major steps to take and elements to include

in a deployment plan? Can a company expect a return on their

investment during the deployment period?

12:15- 13:00

13:00 – 14:00

14:00- 15:00

15:00-15:45

15:45-16:00

16:00-16:45

16:45-18:00

18:30





Six Sigma Black Belt Senior Process Engineering

Alla will explore the lessons that hospitality industry can learn from financial industry in their lean six sigma implementation journey.

Dr. Keivan Zokaei, Lean Expert, Managing Director at Enterprise Excellence

POST CONFERENCE TRAINING: 3-5 DECEMBER 2016

Lean Six Sigma Yellow Belt Course

The Lean Six Sigma Yellow Belt course is designed for people who want to improve performance and quality within their Hospitality

sector organisations, and potentially subsequently progress to be Green or Black Belts project leaders, but also to start to address

simple improvements in their own working area. Yellow Belts are not experts in the methodology, but understand the activities,

deliverables and key concepts of Team problem-solving. During the course, participants will have the opportunity to take-stock

of the current practices and strategy within their organisations, and examine their own potential for delivering improvements

through Lean Six Sigma. They will also have the chance to compare practices to those required by the international certification

standard for Lean & Six Sigma, ISO18404:2015. Based on these, they will be able to identify their own key priorities for

improvement. A number of case studies from the Hospitality sector will be used.


DAY 1

DAY 2

DAY 3

What is Lean Six Sigma?

§ Why the meaning of 'Lean Six Sigma' not entirely clear

§ History and Current Use of 'Six Sigma' and 'Lean’

§ Six Sigma & Lean integration

§ 'Lean Six Sigma’

§ Contrasting 'Six Sigma' with 'Design for Six Sigma’

§ Linking of Lean Six Sigma with Quality Management

Exercise on Examples of Value and Non-Value Added ActivitiesConstructing a Value Stream Map exercise

��§ Roles and Responsibilities for Lean Six Sigma��§ Lean Six Sigma Project Management��§ Cultural Change for Lean Six Sigma, and related people Issues��§ Review of international ISO standards for Lean Six Sigma.��§ Corporate structures, Monitoring and ControlExercise on Comparison to, & Becoming Certified against, ISO18404.Exercise on Organisational attitudes.

Managing Lean Six Sigma deployment

The statistical basis of Lean Six Sigma.

§�The difference between the traditional engineering concept of

variation and the approach due to Walter Shewhart.

§ Controlled and uncontrolled variation.

§ Common and Special causes of variation.

§ The 7 Tools of Quality Control'.

Concepts of variation exerciseAuthorisation exercise

Delegates stock-take of the current practices & strategy within their organisations, their own potential for delivering

improvements through Lean Six Sigma, and identification of their own key priorities for improvement.

There is no exam at the end of the LSSYB. A certificate of attendance with 20 PDUs is issued upon completion of the training.



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REGISTRATION

3 WAYS TO REGISTER

Call: Email: WEB: +44 1213931742 [email protected] www.asarya.co.uk/lsshc-en

CONFERENCE PRICES

STANDARD PRICING:

PACKAGEEARLY BIRD: BOOK AND

PAY BEFORE 15 OCTOBERSTANDARD PRICE:

2 Days + 3 Days LSSYB

training course

2 Days + 3 Days LSSYB

training course

Gold Package per delegate:

Gold Package per delegate:

Standard Package per delegate:

2 Days Conference

Special Price for Moroccan

Delegate:

Sponsored by Ministry of Tourism

$ 3500 € 3200 £ 2750 $ 3650 € 3350 £ 2850

$ 2150 € 1950 £ 1750$ 2000 € 1800

€ 750 € 1700

£ 1600

25% discount on the total fees amount will be enjoyed when receiving four or more registra�onsfrom the same company under the same account on the standard price. For more informa�on please contact: Ms. Mofida Gaithi, mobile: +447872493068, email: [email protected]

ybfor�@asarya.co.ukMr. Yousef For�, Mobile +447557799769, email:

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CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY

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Asarya shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed dueto a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not b e l i m i t e d t o : w a r , fi r e , l a b o u r s t r i k e , e x t r e m e w e a t h e r o r o t h e r e m e r g e n c y .

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ASARYAConsulting and training

LEAN 6σ1st International Conference of

Lean Six Sigma in Hospitality Industry

Event Code: 1DX35Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings.

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You may substitute delegates at any time by providing reasonable advance notice to Asarya.For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another Asarya conference which must occur within one year from the date of issuanceof such credit.An administration fee of 10% of the contract fee will be retained by Asarya for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference.In the event that Asarya cancels an event for any reason, you will receive a credit for 100% of the contract fee paid.You may use this credit for another Asarya event to be mutually agreed with Asarya, which must occur within one year from the date of cancellation.

In the event that Asarya postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the contract fee paid.

You may use this credit for another Asarya event to be mutually agreed with Asarya, which must occur within one year from the date of postponement.

Except as specified above, no credits will be issued for cancellations, there are no refunds given under any circumstances.Asarya is not responsible for any loss or damage as a result ofa substitution, alteration or cancellation/postponementof an event.

PAYMENT

Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials.Payment prior to conference is mandatory for attendance. Your registration will not be confirmed until payment is received and may be subject to cancellation. If a booking is received 10 working days before the conference a credit card number will be required to confirm your place, likewise, if full payment has not been received before the conference date. Any respective payment charges to be borne by the payer. Please ensure that Asarya receives the full invoiced amount

All 'Early Bird' Discounts require payment at time of registration and before the cut-off date in order to receive any discount.Any other discounts offered by Asarya (including team discounts) require payment at the time of registration.Discounts cannot be combined with any other offer.

DISCOUNT

PROGRAMME CHANGES

Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, Asarya reserves the right to alter or modify the advertised speakers and/ or topics if necessary. Any subst i tut ions or a l terat ions wi l l be updated on our web page as soon as possib le.

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Please email our database manager at [email protected] to inform us of any incorrect details which will be amended accordingly.




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Standard Package per delegate :

2 Days Conference

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CONFERENCE VENUE

Kenzi Menara Palace HotelMarrakech - Morocco

1st International Conference ofLean Six Sigma in Hospitality Industry

will be held in Kenzi Menara Palace Hotel

Hotel Kenzi Menara Palace Resort & SPA

Avenue Mohamed VI Zone Agdal, Agdal,

40000 Marrakech, Morocco

Tel : +212 524 45 99 27

Fax : +212 524 45 99 02

E-mail : [email protected]

E-mail : [email protected]

ROOM RESERVATIONS

Hotel and travel costs are not included in the registration fee.

For assistance in your travel and accommodation requirements

please refer to details above:

Special / corporate rate for room accommodation is available in the

hotel. You may contact the hotel directly as per the details above

quoting Asarya Consulting and Training or the name of the

conference. Please book at the earliest for your convenience.




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Web : www.kenzi-hotels.com

To ensure a pleasant and comfortable for the delegate three

among the most distinguished hotels in Marrakech have been

selected for their proximity to the conference venue and their

outstanding service quality

www.kenzifarah-marrakech.com www.kenzi-hotels.com www.kenzi-hotels.comKenzi Farah Hotel Kenzi Menara Palace Hotel Kenzi Club Agdal Medina Hotel

http://www.kenzi-hotels.com

http://www.kenzifarah-marrakech.com




USEFUL INFORMATION

WEATHER

CURRENCY

Morocco's climate is very diverse, varying with the season and

region. In general, the country has a tropical climate, with

temperatures reaching as high as 35°C (95°F) and as low as 5°C

(41°F) in the Sahara. The coast has a warm, Mediterranean climate

tempered on the eastern coast by southwest trade winds whilst

inland areas have a hotter, drier, continental climate. In the south

of the country, the weather is very hot and dry throughout most of

the year, though temperatures can drop dramatically at night,

especially in the months of December and January. Marrakech

enjoys an average temperature of 21°C (70ºF) during the winter.

The currency used in Morocco is the Moroccan Dirham, often

abbreviated as Dhs or MAD. The Morocco Dirham is not

exchangeable and its import or export is forbidden. Most payment

are done in cash and credit cards are widely accepted in large shops

and restaurants.

MONEY EXCHANGE:

The average exchange rates of main foreign currencies quoted in

Moroccan Dirham on interbank exchange market on 05 August 2016

are: 1 USD = 9.79 10.91 MAD 1 EUR = MAD, 1 GBP= 12.86 MAD

Exchange offices exist in all banks and airports. Please make sure to

check the currency rate at Centra l Bank of Morocco

(Bank Al-Maghrib) website (www.bkam.ma).

VISA REQUIREMENT

Visa requirement may also depend on the type of passport

(diplomatic, special and regular). All visitors need a 6 months valid

passport with adequate unused pages allowing for any necessary

stamps upon arrival and departure. should you need a visa, you are

advised to apply for it to the Moroccan embassy, or consulate

representation, at your home country or your country of residence.

For more information please contact: Mrs. Mofida Ghithi @:

[email protected] Note: Nationals of countries that are not listed

in the table need a visa to enter Morocco, Asarya will provide letter

of support once a complete registration payment is received.

For information please visit(www.diplomatie.ma)

Algeria Andorra Argentina

Australia Austria Bahrain

Belgium Brazil Bulgaria

Canada Chile Congo Brazzaville

Croatia Cyprus Cote d'Ivoire

Czech Republic Denmark Estonia

Finland France Germany

Great Britain Greece Guinea

Hong Kong Hungary Iceland

Indonesia Ireland Italy

Ivory Coast Japan Kuwait

Latvia Liechtenstein Lithuania

Luxemburg Mali Malta

Mexico Monaco Netherlands

New Zealand Niger Norway

Oman Peru Philippines

Poland Puerto Rico Qatar

Romania Russian Saudi Arabia

Senegal Singapore Slovakia

Slovenia South Korea Spain

Sweden Switzerland Tunisia

Turkey UAE USA

Venezuela



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Lean 6 Sigma in Hospitality Industry Conference

Leadership & Management

Transcript of Lean 6 Sigma in Hospitality Industry Conference