ITMC Seminar Schedule 2nd Semester 2013

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Training Program

Transcript of ITMC Seminar Schedule 2nd Semester 2013

  • 1. C . . S C Y P R U S M A N A G E M E N T C O N S U L T A N T S L T D INNOVATION, TECHNOLOGY & MAAGEMENT CONSULTANTS ITMC A.E. , 45, 15125 , .: 210 724 78 84, Fax: 210 721 77 72, e-mail: info@itmc.gr Web: www.itmc.gr OMAS CYPRUS MANAGEMENT CONSULTANTS LTD, 36, 2003 , .: 22 011149, Fax: 22 768405, Mbl.: 97877865, e-mail: info@omascyprus.com Web: www. omascyprus.com ITMC A.E. H ITMC A.E. : ICAP GROUP : : : Member of Performance Management House: ISO 9001 2008 , , .
  • 2. ITMC A.E. , , , : : : ; ; , , ; ; T Balanced Scorecard. Balanced Scorecard , : Management ; & ; ; ; . : (, , , ) Business Process Management (BPMS) ITMC
  • 3. : & ; ; ; ; Customer Service. Social Media; , . : Customer Relationship Management (CRM) & . . . & & Customer Analytics. ; , ; ; ; (TQM) . , . : (TQM)
  • 4. : ; ; ; ; . : , & . Activity Based Costing ( , - , , , ). ( , , , .). ; ; ; Data Warehousing. : data Warehouse & Business Intelligence. DW business requirements. DW .
  • 5. : : Members of : () (CPM) 16 29/10/13 30/10/13 17/10/13 / 18/10/13 . . / (BPM) 16 21/11/13 / 22/11/13 4/11/13 5/11/13 / . (CRM) 16 5/12/13 / 6/12/13 12/12/13 / 13/12/13 . , (ABC/ABM) 16 3/10/13 / 4/10/13 26/09/13 / 27/09/13 . Data Warehouse & Business Intelligence 16 - - - - . , (TQM) 16 - - - - . 2013 &