ITMC Seminar Schedule 2nd Semester 2013

ITMC Seminar Schedule 2nd Semester 2013
ITMC Seminar Schedule 2nd Semester 2013
ITMC Seminar Schedule 2nd Semester 2013
ITMC Seminar Schedule 2nd Semester 2013
ITMC Seminar Schedule 2nd Semester 2013
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Transcript of ITMC Seminar Schedule 2nd Semester 2013

  • 1. C . . S C Y P R U S M A N A G E M E N T C O N S U L T A N T S L T D INNOVATION, TECHNOLOGY & MAAGEMENT CONSULTANTS ITMC A.E. , 45, 15125 , .: 210 724 78 84, Fax: 210 721 77 72, e-mail: info@itmc.gr Web: www.itmc.gr OMAS CYPRUS MANAGEMENT CONSULTANTS LTD, 36, 2003 , .: 22 011149, Fax: 22 768405, Mbl.: 97877865, e-mail: info@omascyprus.com Web: www. omascyprus.com ITMC A.E. H ITMC A.E. : ICAP GROUP : : : Member of Performance Management House: ISO 9001 2008 , , .
  • 2. ITMC A.E. , , , : : : ; ; , , ; ; T Balanced Scorecard. Balanced Scorecard , : Management ; & ; ; ; . : (, , , ) Business Process Management (BPMS) ITMC
  • 3. : & ; ; ; ; Customer Service. Social Media; , . : Customer Relationship Management (CRM) & . . . & & Customer Analytics. ; , ; ; ; (TQM) . , . : (TQM)
  • 4. : ; ; ; ; . : , & . Activity Based Costing ( , - , , , ). ( , , , .). ; ; ; Data Warehousing. : data Warehouse & Business Intelligence. DW business requirements. DW .
  • 5. : : Members of : () (CPM) 16 29/10/13 30/10/13 17/10/13 / 18/10/13 . . / (BPM) 16 21/11/13 / 22/11/13 4/11/13 5/11/13 / . (CRM) 16 5/12/13 / 6/12/13 12/12/13 / 13/12/13 . , (ABC/ABM) 16 3/10/13 / 4/10/13 26/09/13 / 27/09/13 . Data Warehouse & Business Intelligence 16 - - - - . , (TQM) 16 - - - - . 2013 &