Insurance World #63, Μάιος-Ιούνιος 2015

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Transcript of Insurance World #63, Μάιος-Ιούνιος 2015

  • 49

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    #63 5-6/

    2015

    | 26 | 74 40 International Life: Be the change || 28 : || 60 : Hellas || 66 : || 70 : |

    Country Manager, Greece & Cyprus, AIG

    Giuseppe Zorgno

    AIG

    018464

    PRE

    SS

    PO

    ST

    PRES

    S P

    OST

    251

    X+

    7

    A

  • !

    Insurance World!

    ( )

    &

    : 50 : 30

    : 70 : 90

    ( )

    : 10

    ( .. 6,5%)

    : (089/470271-92 / : GR46 0110 0890 0000 0894 7027 192)

    ETHOS MEDIA .. . fax 210 998 4953, . .

    -

    *

    *

    ..

    .

    E-MAIL .

    FAX * *

    Insurance World , , e-mail!

    , . e-book , rich media (video, , flash animations),

    hyperlinks, , ...!

    *

    : , 210 998 4909, [email protected] : ETHOS MEDIA S.A., 29, 174 56 , Fax: 210 998 4953

  • insurance w*rld2

    editorial

    CEO [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    E- [email protected]

    A & [email protected]

    Marketing [email protected]

    . [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    SHUTTERSTOCK

    [email protected]

    - -Pressious ....

    ETHOS MEDIA S.A. 29, 174 56 T:210 9984950, :210 9984953 E:[email protected]

    www.ethosmedia.euwww.ethosevents.euwww.hrima.grwww.insuranceworld.grwww.asfalizomai.comwww.phb.com.gr www.alivemag.grwww.virus.com.grwww.bitdaily.gr

    * , , , .

    63 - 2015 10

    , & !

    ISSN 1791-8480

    E , . - , . . , , , , . - .

    , . , , , - , . , , . , : , , .

    . . . , .

    ... . , . , - , - , .

    , . . . . , , . . -, , .

  • pi AIG , pi pi pi, pi pipi pi pi pi pi pi. pi pi. AIG pi pipi pi pi pi pi . pi www.aig.com.gr/BusinessGuard pi .

    H pi pi AIG Europe Limited pipi AIG . pi pi pi .

    pi pi

    AIG13069-GR-D&O-Confdnce-210x280-Ad-0514.indd 1 29/08/2014 10:02

  • insurance w*rld4

    06 Carglass

    08Giuseppe ZorGno Country Manager, Greece & Cyprus, AiG AiG

    12

    26

    28 :

    36 pK Data

    40

    52 Generali

    58 ArAG

    60 : Hellas

    66 :

    70 :

    7440 international Life: Be the change

    76

    82

    66

    12

    :

    63 | - 2015

    08

    Giuseppe Zorgno

    AIG

  • To H , , ,

    , , .

    ERGO, , , .

  • insurance w*rld6

    Logistics Garglass

    -, , , - , -

    . , -, , Logistics , - Carglass . , . , . . , , , , .

    . -, , . , , , . , . , , , . 1998 Logistics, - , 2002. , , - . , . , consulting .

    | Carglass |

    o

  • 7- 2015

    2004, - . , -, . 2007, Carglass - . : . , . , Carglass 30 . -, 15 98,5%, . , Carglass ,

    . , , Carglass - , Belron. . , , . Carglass . - - , , , - . , , - . - Belron, (Belron Technical) , .

  • insurance w*rld8

    | Country Manager Greece & Cyprus AIG |

    AIG , . -, -. , , . - retail corporate , . Giuseppe Zorgno, Country Manager Greece and Cyprus AIG, - , :

    AIG , - .

    - .

    -

    AIG.

    2015 -.

    , , , .

    .

    , , .

    , Zorgno 2016 , AIG .

    Giuseppe Zorgno

    2015

    AIG

  • 9- 2015

  • insurance w*rld10

    iw? AIG .

    Giuseppe Zorgno: , . , -, AIG. 2015, . - . , , - .

    iw? . , , ; - ;

    G.Z.: , , . - 25% . - . , . , , - .

    iw? ;

    G.Z.: , . -, , . , 27 -. , , .

    iw? ; ;

    G.Z.: , - . . , , , -, CyberEdge, -

    . . .

    iw? -; ;

    G.Z.: , . , - , - . , , . . , . AIG, .

    iw? ;

    G.Z.: 2015 , . . , 2016 . , .

    iw? ;

    G.Z.: . -

    - , , 138 250 .

  • Giuseppe Zorgno

    11- 2015

    , , 138 . 250 . .

    iw? ;

    G.Z.: . AIG , . -, , . retail corporate - , . , . , . - .

    iw? AIG.

    G.Z.: 1.500 . , . AIG , . . , , - . AIG.

    iw? ; ; ; ;

    G.Z.: . - , , , . , -, .

    . - . , AIG , .

    iw? ;

    G.Z.: , , Head of Customer Insights, -, . - . , . .

    iw? . .

    G.Z.: - . . . AIG, , Shared Services, , AIG, -: , - .

    , ,

  • insurance w*rld12

    insurance w*rld12

  • 13

    - 2015

    . - , , . , , - https://www.hic.gr/hic/Check_ins.aspx, . , , , -. . , Underwriting Interamerican, , 4261/2014 , - , . , . (www.hic.gr), - , (.. , , ). - , - : , , - , , , 1.200.000. . , site www.hic.gr , , , . - , . , Generali, , , . - 1 . -

  • insurance w*rld14

    . , , , . , , . , - . , Interlife , : , , , . , axisnet, 3 , , . , . , . -, , , , . : :

    , ,

    , .

    , , 4141/05.04.2013. , - . , - .

    -19,4% 2015 , . , , . , . , 2015 19,4%, 50 . . , - 285,9 . 65 . , 11,2%. . : - . - , , . :

    . : -

    2009 36%

    - 2004

    , Underwriting

    Interamerican

  • insurance w*rld16

    , .

    , .

    .

    2015 . . . - , 2015 . , - , . - . . , , , , . - . . . , Solvency II 2016 . , . , - . : - , . . . , - , . , , . : , - , . , , :

    1. ( ) - ,

    2. , 3. ( ) .

    , , , , , ( , , ..) (, , - ). : - ,

    . -: -

    -

    - -

    -

    ,

    ,

  • 17

    - 2015

    (- ..), -, ( ) .. ( ). , , , - . , , () . . : , Interlife 2015 , , , , . - , Help Desk, Sales4Net Smart Pay.

    , . : , - , . , , , , . iw: , , , , ( ). -. . , , . . , . -. , , , , . . : , . - , , - . , , . . , : . - ,

    ,

    Generali

    . :

    , -

    -

    ,

    -

  • insurance w*rld18

    , Interlife . , . Generali, , . 2014, 60% . , - . , Generali .

    . , , , . . , , , . - 2009 36% 2004. , , . , - , , , , . - . , , , . . : , - . , -, . , , . , , . , , , . , . :

    . : , , - , .. : , .

    . , : , , . Interlife , , , , , . , , . :

    ,

    Interlife

    . :

    , -

    -,

    -

  • , fi fi ,

    , fi

    fi .

    . 71, 115 26 .: 210 7454000, Fax: 210 7794446

    www.atlantikienosi.gr

  • insurance w*rld20

    , , ( ) , . , , , . , .

    Interamerican, Generali, , - Interlife :

    ; - ;

    . : H Interamerican , , , - , Achmea, 200 . (Agency, Brokers, IFAs Anytime) , , . One, , Anytime (online ), (Agency, Independent Financial Advisors) , . .

    . : :. -

    " " , .

    . .. affinity. . ,

    .

    : , , , . - (one day response). , .

    : Interlife , - . , , , , , .

    ,

    . -:

    - - -

    , -

    -

  • 21

    - 2015

    : - ( - ). o (, ..). , , , .

    - , -. , Basic, Classic, Extra, Total , , . , -, , , . Interamerican , 1158, 24 24, 365 . : ,

    , , . , 140 , 220 350 . , Car Point, - . , , . , - .

    Aigaion - , - . , - , , . - , . , Aigaion - : Care, Safe, Standard, Premium Golden .

    , Aigaion Basic Premium Truck. Aigaion Moto. - . Aigaion , - - , .

  • insurance w*rld22

    Basic Simple, Basic Plus, Triplex, Quattro, Minikasko, Teilkasko, Extensionkasko, Vollkasko

    Basic Simple . :

    Basic Plus Basic Simple, : Bonus-Malus - -

    Triplex , - Basic Plus :

    Quattro Quattro ( Triplex) .

    Minikasko ,

    - : , -

    ,

    Teilkasko , - . Minikasko : 150

    Extensionkasko Extensionkasko Teilkasko : , ,

    -

    Vollkasko - . Teilkasko :

  • 23

    - 2015

    . , ,

    / . - , .

    Euro1 Euro2 Euro3 Euro4 euroeconomy europlus eurosilver eurogold

    (/ & /) , 3,5 125cc BONUS 2 5.000 5.000 5.000 ( ) 1.000 200 250 ( ) 300 . (400, 750, 1.000, 1.500 ) 300 / . ( ) 1.000 200 10.000 , 3,5 125cc

  • insurance w*rld24

    100% . :

    1. -, - - .

    2. Auto Plan Diesel 10% , Diesel. - -.

    3. Auto Plan 7A - . (- ).

    4. Auto Plan 3A 8 , - , (, ), . 1 2016 10% .

    5. Auto Plan 4A 5 , ().

    Generali - Speed, - . Speed , , . , Speed, 24, -/ . Speed Generali :

    . ,

    .

    -.

    , Generali, , : Generali. , ,

    , .

    , - , Generali , , .

  • insurance w*rld26

    : ,

    , , , - , . , , .

    , - , , .

    : Blue Care : ) Blue Care Firstaid, VIP Assistance, : digital Blue Care iAlert

    ,

    ,

  • 27

    - 2015

    , , GPS, ( ), , - , ) Blue Care Diagnostics, , - 2.000 . , , .

    8,84% , , 8,84%, - , , . - 2014 19,7 . , 4 . , 23,8% 2013.

    . , , . - . , ,

    . 200 , . - , , Manuel Palomo, Mapfre Re, -- , , , , . . , , Solvency II, . . Palomo - Mapfre Re , . . - , - , . . , , .

    ,

    Manuel Palomo, Mapfre Re, leader

    ,

  • insurance w*rld28

    insurance w*rld28

  • 29

    - 2015

    , . , , . . , , , - . - , , , . - , , , - , . . , . , 2015 12.464.112 , 4,3%. . , , 90% -, . , - . , . - . , , . , DAS Hellas: . DAS, , . , DAS . , - . . .A , , - ARAG Hellas : ,

    2015 12.464.112 , 4,3%.

  • insurance w*rld30

    . , - , . , , , . , . , , . , , , - .

    DAS ARAG

    DAS Hellas

    ; , , -. , . , - . , , .

    ; , , 3-4 . , , .

    ; ; . DAS, , - . , DAS . , . - . . . , . . : , . , , . . , , .

    . : -

    -

    , DAS

    - -

    -

  • insurance w*rld32

    , , , , .

    , ;, . , , - . , . .

    ; , . , , , . .

    ARAG Hellas

    ; , , . , , , . ARAG , . , . - , . , . . , ARAG - , - .

    - , ; , . - , .. . . -

  • insurance w*rld34

    , . , - . , , , . ARAG , . , , ARAG, 2014, , , 2015.

    ( ); - , . (, , , ) - , . . , , , . - . , -. , , - . , , , . , . , , . , , , .

    ; 1990, - . , . . ARAG Hellas, , - . . - , , . - , .

    . :

    ,

    -

  • insurance w*rld36

    , .

    | PK Data |

    O , . , PK Data, . , , . -

    :

    . , .

    , internet social media .

    .

  • 37

    - 2015

    iw? ;

    : - . (Solvency ..), , , , . , - . - , , - , , .

    iw? ;

    ..: - , , , , . - Infodromio Hermes, , , , -. Infodromio Hermes, , , internet - . AgencyPro, Agency System , , , , ,

    PK Data

    Infodromio Hermes, ,

  • insurance w*rld38

    , , , , - . Force. , - , . , - Front End - .

    iw? - ;

    ..: , , . - , internet social media - , . , . web, - . - , - .

    iw? -;

    ..: - . - : AXA, AIG, , EFG Eurolife, Generali, Groupama, Interamerican, Interasco, Interlife, Ergo, , , , Prime, , -, , International Life, , , . - , : Mega Brokers, , Elysee, , , Promist, Safeline, - , Vester, , Interaction, Victory Promise, Globalis, , 3.000 .

    iw? ;

    ..: tablets smartphones, - , . - . - - - . , - , , - .

  • 39- 2015

    H NetU, , Infor SunSystems Insurance ERP Salesforce.com CRM. NetU - - , ERP, - (Business Intelligence & Reporting), CRM , - . 20 , Metlife Hellas, Groupama, - , , Metlife , Atlantic Insurance, Commercial Union Assurance, Ethniki Hellenic Gen. Ins., Eurolife, Eurosure Insurance, General Insurance Company of Cyprus, Kentriki Insurance, CNP Insurance, Ledra Insurance, Minerva Insurance, Royal Crown Insurance, Metlife -, ..

    Infor SunSystems Insurance ERP SunSystems Insurance - ERP Infor 500 - 60 , - : Royal & Sun Alliance, Standard Life, ING, Allianz, AON, Willis, New York Life, MetLife, Canada Life, AIG, Mapfre, ..

    ERP :

    ERP, social, mobility business analytics.

    Reporting CPM .

    - .

    Salesforce.com CRM - , - , NetU - Salesforce.com. Salesforce.com Sales, Marketing, Service .. , , , -, . - , , , - .

    (Sales Cloud) 1 CRM -, 100.000 -. - , , .

    Call-Centers (Service Cloud Desk.com) Salesforce - , - . - Call-Centers self-service Portals, all-in-one Desk.com - .

    Marketing (Sales/Marketing Cloud)Digital marketing , - 1:1 - , social media.

    NetU NetU - - . , , NetU - -. NetU Salesforce.com Infor - - ERP, CRM, BI, EPM, Reporting ..

    A

    : NetU Hellas

    .: +30 210 69 10 378, www.netugroup.com

  • insurance w*rld40

    insurance w*rld40

  • 41

    insurance software

    - 2015

    , , , . , , - . , . , , , business, . , , - , . , - , , , . 2000 . , , . : , , - .

    ERP ERP (enterprise resource planning), , infrastructure . , , . , ERP . ERP , . , , Infor, NetU, , Oracle Microsoft, Navision Diastasys. ERP . Altec, BlueByte Software, SiS InfoPad .

    O .

    ,

    ,

    business

    reports

    .

  • insurance w*rld42

    : -- back office, - , , - . , , Singular Logic, PK Data BlueByte Software , , . TARGIT, ( Microsoft Dynamics NAV , dashboards ). - (, ), , - . , - , ( ), BlueByte Software, (CONET).

    , , - . , . , , , . , , - . , , business intelligence, , . , - - . Infor SAP, integration data . , analytics, , SAS, risk management fraud prevention , .

    , mobile ,

  • insurance w*rld44

    mobility- , - , , , . internet , , . , - . , mobile , , , . extra , . , cloud . , infrastructure, - internet . , , , . , - , . mobile devices (tablets, smartphones) . , . - mobility . , real time mobile . , - . , . IT - . , , - , .

    - -

  • 45

    insurance software

    - 2015

    1. - ;

    2. .

    3. - ; ;

    4. customization , , mobile , , . - ;

    5. case study - ;

  • insurance w*rld46

    , General Manager, NetU Hellas SA1. . NetU : . help desk

    Salesforce.com.. ERP Infor SunSystems.. Enterprise Performance Management Infor

    dEPM. .2. H Infor dEPM, , :

    , planning & forecasting, KPIs. -

    .

    , .

    self service .

    , Salesforce.com, : ,

    -.

    , , , -, (tablet, ..). , .

    3, 4, 5. - - SunSystems nsurance ERP NetU Hellas . SunSystems Insurance ERP Infor - -, , , budgeting planning, . Infor .H , , , Solvency II, - . , - - : . SunSystems nsurance ERP - .

  • 47

    insurance software

    - 2015

    , Sales & Solution Manager1. - , . 2. , , .3. , , . - : underwriting,

    , . , , , . ( -, ).

    4, 5. , , (, , , , /, ERP ..). (, , , , , - ..), (scanned, word, excel, pdf, fax, email, ..). , - . .

    , Technicom1. : Insurance CRM (Customer Relationship Management),

    . , , , . Outlook email calendar, smartphones. , , . excel. .

    : Insurance SMS: , SMS,

    , . SMS, Insurance Works.

    Insurance Emailer: , email, -

  • insurance w*rld48

    , . email , . email, Insurance Works.

    Insurance Works BlueByte Software, backoffice . Insurance Works, , .2. . Insurance SMS Insurance Emailer - . Insurance CRM (Customer Relationship Management), . , -, , cross selling follow up. - .3.T - , 100%. backoffice. backoffice, - .4. . 5. CRM, . , , backoffice -. , .

    , Managing Director, Dynabyte

    -; ; . , , . . , .

    - ; . - , ( ..), ( ), , , - .

    ; -. , - , .

  • 49

    insurance software

    - 2015

    , .

    ; , , , , (customization) , .

    ; . , , . , online video .

    , PK Data

    ; - . , , . , , . , PK Data Software - , , , , . , , , , . PK Data Software. , . password , 24 24, , , . , - , .

    - ; . . . . , -

  • insurance w*rld50

    . , , .

    ; , . , -, , cross selling, , . web (online), , . , o .

    mobile ; , , ; , mobile social media . - , on the road. mobile -, , , , branding. , .

    ; . -, , , PK Data Software , , : :

    , hands on training .

    Support Automation: online end user .

    Help Desk: , . PK Data Software end users/- .

    Ticketing 24/7: , PK Data Software 24 online .

    Consulting: O PK Data Software . , .

  • , , SingularLogic Upgrade- . & , - . , - Galaxy SingularLogic Upgrade, , , -, , . , : (Insurance), - , , , , .. (Claims Management), (Collections Management), - , , (Resource Management) (Fleet Management). , web , : B2B/B2C Insurance Portal, - -, Claims Portal, . H SingularLogic Upgrade - - ( ) - tablets mobile internet. -, mobile :

    MyPolicies: mobile , - .

    MyAssist: mobile , - .

    -, , , -, . , - , . , SingularLogic Upgrade - :

    (CRM) (Direct Insurance), -, Marketing Automation, , , CTI {-, (NLU), (NLP), (TTS)}.

    Back Office ERP , , , -, Cash Flow .

    (Insurance Commercial) (Claims Management)Web, mobile

  • insurance w*rld52

    , ,

    | Generali |

    , , - . . , Generali, , - , . :

    . Generali . , ,

    . , - , .

    iw? -;

    : - - . - . /

    (e-business) . , . , - .

  • 53

    - 2015

    , - . (.. , , ), (.. - , ), (.. ) , .. (cyber risk). , - , . , , .

    iw? ; ;

    ..: , , , . , - , , - . , . - - , , .. , .. - , . , .

    iw? ;

    ..: . , - (, ..) , , ICC ( ).

    Generali

    -

  • insurance w*rld54

    , , . Generali, -, , , - - .

    iw? ;

    ..: . , - . , , , . , -, . -

    . . . - .

    iw? - ;

    ..: Generali , - , - . . - , . , - . , (.. -), , . Generali - , , , , . - , .

    Who is whoO Generali. 1992, . . , , 2013 . , - & ().

  • .

    . .

    SPARK 2015

    SPARK Brown 12 17 . , . SPARK , .

    2015 , . : Junior SPARK 12-14 Senior SPARK 15-17 . SPARK Brown University , , .

    Fatal Infections ;

    ; ; , ; , . ; , , .

    : Dr. Lauren Quattrochi

    ; , ; NASA ; ; , ! .

    : Dr. David Stout

    . 210-6663950 www.cgs.gr e-mail: [email protected]

    1 22 - 26 Fatal Infections: ; Junior SPARK22 - 26 Senior SPARK2 29 - 3 Junior SPARK29 - 3 Fatal Infections: ; Senior SPARK

    , (Certi cate) Brown University

    Brown_21X28.indd 1 5/22/15 12:11:55 PM

  • insurance w*rld56

    INTERAMERICA:

    Information Security , . , .

    A , ,

    - . - ,

    . -

    ,

    ,

    ,

    Information Security

    .

    , INTERAMERICAN

    Information Security

    , ,

    .

    standards

    ,

    -

    , Infrastructure

    & Enterprise Data Manager

    INTERAMERICAN. ,

    , -

    insurance w*rld56

  • 57- 2015

    100% , 24x7.

    - - Vulnerability Assessment Penetration Testing, . , DDoS - -, . , - , Managed Security Services, .

    Managed Security Services, INTERAMERICAN - , , . - - , . , INTERAMERICAN , , , .

    Managed Security Services SOC (Security Operations Center) , 24 , 365 , . , - , , - , SOC - , , - .

    , - ( Managed Security Services Web Portal) SOC INTERAMERICAN .

    Managed Security Services - , next generation SIEM , - (big data) , . , SOC ISO 27001. , , SLA.

    OTE Information Security

    , - , - .

    , - (Consulting Services) - - . Vulnerability Assessment, Penetration Testing, Regulatory Compliance Audit, .

    , - - (Integrated Security Solutions), , - , .

    , Managed Security Services, - , -. 24 Security Operations Center (SOC), .

    , 100%

    , 24x7.

    Infrastructure & Enterprise Data Manager INTERAMERICAN

    57- 2015

  • insurance w*rld58

    . , , , .

    T iw Arag, . , , , . , - : . , . , Arag . . - , . , . . , , -

    ARAG

  • 59

    - 2015

    -, - . Arag , -, , , . -, , , Arag: -, . . , , . - , . iw, Arag , , Arag, 5-10%

    - . : -, .

    - , -. . , Arag , - . , -, , . , . , 95%. , Arag . - -, .

  • insurance w*rld60

    *

    Hellas

  • 61- 2015 61- 2015

    Hellas , . Hellas, 198. . Hellas. : - Hellas, core business . , , -. Hellas, . , - , , . . Hellas - NN Chief Operations Officer, . . , . 90 , 27 . . , 75% . Hellas . , Hellas , 1.100 . , , business units - . . , , IG, International Life, Interamerican. , , , , , .

    ,

    NN . 198, 17671 , - : +30 210 9506816 - Fax: +30 210 9506805 : [email protected] - : www.nnhellas.gr

    *

  • insurance w*rld62

    iw? , - ; : , , . , , .

    iw? project ;

    ..: , Agent Portal . . Agent Portal . . , . real time , , . .

    insurance w*rld62

    Hellas, , . -, , , , . , . , , , , , , . Chief Operations Officer , , (IT). . , Hellas, .

    * Chief Operations Officer, Hellas

  • 63- 2015

    40

    iw? project;..: , Customer Portal , , , . , 12 . - , . , . -, CRM, , .

    iw? ;..: brand name, - . .

    iw? ;..: 50 , , . , , 200 .

    iw? ;..: . , -, , . , . 40 . - . , , .

    *

    , Customer Contact Management Manager.

    , Brokerage Team Leader.

  • insurance w*rld64

    iw? ;..: . 80 - , . , . . . , : , , (We care, We are clear, We commit).

    iw? ;..: , . . , , - . : , , .

    Agent Portal o ,

    *

    : , Chief Operations Officer, , , .

  • insurance w*rld66

    B. Fasolo:

    T - , -, , . - ,

    Insurance World, , . B. Fasolo*, . , - - , , , , -. -

    : . , . , B. Fasolo, . , . .

    * Associate Professor in Behavioural Science, London School of Economics (LSE), Director of the Executive Master in Behavioural Science & Head of Behavioural Research Lab.

  • 67

    - 2015

    , - , , . , -. , Fasolo :

    . - .

    .

    .

    .

    .

    - ( , ..) .

    .

    , , .

    Dr B. Fasolo panel : -. ( - ), ( Interamerican), ( Eurolife ERB) (Area Manager NN Hellas).

    : . , . , . , . , . , , , . , - , , - , .. , - , . -

    ,

    ,

    ,

  • insurance w*rld68

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    2015

    | 26 | 74 40 International Life: Be the change || 28 : || 60 : Hellas || 66 : || 70 : |

    Country Manager, Greece & Cyprus, AIG

    Giuseppe Zorgno

    AIG

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