HR Society Event

15thDec 2011

Αθήνα, 15 Δεκεμβρίου 2011

“Ο Στρατηγικός ρόλος του HR στις νέες εργασιακές συνθήκες και πραγματικότητα”

HR Society Event

15thDec 2011

1. build a lean andEffective Organisation

Organisation Effectiveness& Change

2. raise the bar on Talent

3. embed The Vodafone Way

4. develop people’s keyCapabilities

5. drive a Performance Culture

6. create a Safe place to work

7. build an Admired HR Function

Talent & Resourcing

Culture &Engagement

Learning & Capability Development

Performance, Reward& Recognition

Health, Safety & Wellbeing

HR clear priorities

HR Society Event

15thDec 2011

1. build a lean and Effective Organisation

HR Society Event

15thDec 2011

Rightsizing essentially refers to systematic restructuring programs aiming to maximize efficiency, to cut corporate bureaucracy and hierarchy and thereby reduce costs in order to focus on core business priorities.

Downsizing refers to the permanent reduction of a company's workforce and is generally associated with corporate reorganization, or creating a leaner and more effective organization.

Rightsizing vs Downsizing

HR Society Event

15thDec 2011

OED&C Framework

HR Society Event

15thDec 2011

Elements of Macro Design

STRUCTURE

PROCESSREWARD & PM

PEOPLE

• Measures of Performance at top unit

•Financial•Operational•Customer•Staff

• Key business processes (high level RACI mapped to high level processes)

• Key decision making authorities • External partnerships and

alliances• High level Value chain analysis

• Grouping of activities• Org Charts high level• Direct and indirect reporting

lines for and between sub-units• Key locations• Sourcing of activities

• Key roles/ responsibilities at top of unit

• Relevant Skills and Capabilities (high level)

• Job profiles for key managers

HR Society Event

15thDec 2011

Change Framework Phases

7

2. Define Phase: At this stage you will define how and when you will deliver the change.

1. Assess Phase: During this phase you will understand the reason for the change, the benefits, challenges and risks.

4. Connect Phase: During this phase you will embed the change in the organisation by making sure that the new ways of working become business as usual.

3. Deliver Phase: This is the phase when you deliver the change based on the project plan

HR Society Event

15thDec 2011

2. raise the bar on Talent

HR Society Event

15thDec 2011

New Sources of Talent

- global MBAs - local program MBA/MSc graduates - Increased usage of Social Networks

New Sources of Talent

- global MBAs - local program MBA/MSc graduates - Increased usage of Social Networks

Raise the Bar

- Targeted hirings - Tackle low performance

Raise the Bar

- Targeted hirings - Tackle low performance

Worship Potential and Take Risks

- Annual Talent reviews meetings- Succession plans in place for all managerial positions

Worship Potential and Take Risks

- Annual Talent reviews meetings- Succession plans in place for all managerial positions

Global and Diverse- Increased number of participations in global openings (e.g. NWSQAD)

- Promote cross-functional projects

- Diversity strategy

Global and Diverse- Increased number of participations in global openings (e.g. NWSQAD)

- Promote cross-functional projects

- Diversity strategy

Talent Management StrategyOur current reality

Line Capability

Educate line managers to “scout” for talent and how to assess it

Line Capability

Educate line managers to “scout” for talent and how to assess it

HR Society Event

15thDec 2011

Potential Classifications

Pote

nti

al

4 2 1

7 5 3

9 8 6

Low Performers

Up or Out

Unusual

Coach

Rising Stars

Invest: Increase

Challenge

Rising Stars

Invest: High Risk Assignments

Low Performers

Identify Mismatch/Move

Key Contributors

Stretch & Test

AdaptableStars

Retain, Appreciate& Leverage

Contributors / Professionals

Strengthen

ProfessionalStars

Retain & Appreciate

Level of Performance

12

3

4

5

6

7

89

HR Society Event

15thDec 2011

Potential Indicators

HR Society Event

15thDec 2011

4. develop people’s key Capabilities

HR Society Event

15thDec 2011

Develop People CapabilitiesOur approach

Develop Skills – Knowledge – Experience- Behaviours required

to meet our Business Objectives while living The Vodafone Way

Strategic

Capabilities

Functional

Capabilities

Cultural

Attributes

> Capabilities to set strategic directions, lead and manage people

> Capabilities required by specific function to deliver operational excellence

> Behaviours required to live The Vodafone Way

HR Society Event

15thDec 2011

Developing Functional capabilitiesMajor efforts on commercial areas

…Developing Functional Expertise

• Design and implement simple and focused frameworks

• Bring the knowledge in house

Retail Sales Behavioral related course “Pelatis”

Retail Sales Entrepreneurship Course

Business Sales Sales Academy Framework

Marketing Marketing Academy

Customer Obsession Zone

Technology & ITTechnology AcademyCOPS

Customer Operations Local Framework

Human Resources HR Academy

FinanceFinance AcademySCM Academy

HR Society Event

15thDec 2011

5. drive a Performance Culture

HR Society Event

15thDec 2011

The Difference between…

Potential versus Promotability

It is about the longer-term, the people who have what it takes to grow into the top leadership roles at Vodafone.

It is about the short-term, the next role for people who are excelling performance-wise in their current job and they are ready for the next challenge

HR Society Event

15thDec 2011

7. build an Admired HR Function

HR Society Event

15thDec 2011

C.E.O.

HUMAN RESOURCES HUMAN RESOURCES

Human Resources

HR SERVICES

HR Processes & policies Self service tools guidance HR reportingPeople Survey

HR SERVICES

HR Processes & policies Self service tools guidance HR reportingPeople Survey PROPERTY

MANAGEMENTPROPERTY

MANAGEMENT

HEALTH & SAFETYHEALTH & SAFETYFUNCTIONALHR BUSINESS PARTNERS

CommercialCustomer OperationsTechnology, IT Support Functions

O.D. & REWARDSO.D. & REWARDS

RESOURCING, LEARNING &

DEVELOPMENT

RESOURCING, LEARNING &

DEVELOPMENT

CENTERS OF EXPERTISE

CENTERS OF EXPERTISE

HR Society Event

15thDec 2011

Thank you