Gr report xmas_survey_2016_noexp

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  • 2016

    , 2016

  • 2016 2016 Deloitte Business Solutions S.A. 2

    omni-channel

  • 2016 2016 Deloitte Business Solutions S.A. 3

    Deloitte 19

    (7 )

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    , 6.580

    ,

    .

    12 24

    (2016).

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    6.580

  • 2016 2016 Deloitte Business Solutions S.A. 4

  • 2016 2016 Deloitte Business Solutions S.A. 5

    Internet

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    .

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    tablet

    .

    ,

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    2016 .

    76%

    2016

    2015.

    .

    .

  • 2016 2016 Deloitte Business Solutions S.A. 6

    ,

    .

    55 91%.

    18 - 34 77%.

    2016 (44%) 2015 (37%).

    %

    + 50%

    41-50%

    31-40%

    21-30%

    10-20%

    % 2017

    : 52%

    13%

    : 49%

    18%

  • 2016 2016 Deloitte Business Solutions S.A. 7

    ,

    2016

    .

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    2016.

    %

    + 50%

    41-50%

    31-40%

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    : 57%

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  • 2016 2016 Deloitte Business Solutions S.A. 8

  • 2016 2016 Deloitte Business Solutions S.A. 9

    ( )

    239 226 367 265 128 232

    123 170 183 212 156 150

    50 50 41 73 69 70

    117 146 98 132 86 162

    530 591 691 682 438 614

    114 183 108 207

    119 124 114 150

    28 52 29 51

    67 72 97 109

    328 431 347 517

    1 2 345 6

    7 89

  • 2016 2016 Deloitte Business Solutions S.A. 10

    / 2015

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    2016

    144 128

    163 156

    67 69

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    457 438

    3%

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    / 2015

    /

    2016

    209 207

    148 150

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    524 517

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    524 517 .

    2016 vs 2015 () 2016 vs 2015 ()

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  • 2016 2016 Deloitte Business Solutions S.A. 11

    5 ,

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  • 2016 2016 Deloitte Business Solutions S.A. 12

    2016

    2015,

  • 2016 2016 Deloitte Business Solutions S.A. 13

    .

    16 24 , .

    , 25 31

    17% 2015 20% 2016.

    23% (19%

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  • 2016 2016 Deloitte Business Solutions S.A. 14

    ; ;

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  • 2016 2016 Deloitte Business Solutions S.A. 15

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  • 2016 2016 Deloitte Business Solutions S.A. 16

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  • 2016 2016 Deloitte Business Solutions S.A. 17

    , 2016 .

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  • 2016 2016 Deloitte Business Solutions S.A. 18

    ;

    (25% 2016) , 2015.

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    outlet () (3% 13% ) (3% 8%).

    18% 17% 14%25%

    29% 30% 37%24%

    12% 13%11% 11%

    29% 30% 26% 24%

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    2013 2014 2015 2016

    /

  • 2016 2016 Deloitte Business Solutions S.A. 19

    ;

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    35%

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  • 2016 2016 Deloitte Business Solutions S.A. 20

    , ;

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  • 2016 2016 Deloitte Business Solutions S.A. 21

    omni-channel

  • 2016 2016 Deloitte Business Solutions S.A. 22

    , ,

    : (88%), (83%), (82%),

    (81%) (80%).

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    (64%).

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    &

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    (High Tech)

    (DVD/Blu Ray)

    , ,

  • 2016 2016 Deloitte Business Solutions S.A. 23

    ;

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    (90%), (85%), & (82%), (81%),

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    &

    (High Tech)

    &

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    (DVD/Blu Ray)

  • 2016 2016 Deloitte Business Solutions S.A. 24

    T 62% site

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    (21%) (18%),

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    5%

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  • 2016 2016 Deloitte Business Solutions S.A. 25

    . 41%

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    14% 16%.

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    (30%) (25%).

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  • 2016 2016 Deloitte Business Solutions S.A. 26

    :

    . . .

    , (82% 80% ). , .

    2016 1 6 2 .