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3rd AVIATION CONFERENCE - "AIR TRANSPORT OF TODAY AND TOMORROW"

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  • 1. NEW DIMENSIONS INNEW DIMENSIONS IN AIRPORT MANAGEMENTAIRPORT MANAGEMENT

2. 2 / / / 18/ 19/ / / / / 5/ (HANDLERS) .. 3. 3 & & - - .. ( ( LCCs)LCCs) - - ( (SECURITY)SECURITY) 4. 4 (Tour Operator) (, ) ( ) ( , , ) (Travel Agent) (Business to Business, B2B) - (Business to Customers, B2C) B2C 5. 5 AIRPORT BENCHMARKINGAIRPORT BENCHMARKING OUTSOURCINGOUTSOURCING TOTAL QUALITY MANAGEMENTTOTAL QUALITY MANAGEMENT TIME MANAGEMENTTIME MANAGEMENT AIRPORT MANAGEMENT 6. 6 & & , , ( ). ( ). 1. TOTAL QUALITY MANAGEMENT (TQM) 7. 7 1. TOTAL QUALITY MANAGEMENT (TQM) / &/ & // / , ./ , . / / taxi/taxi/ / / //// / / & & ( ) ( ) ( (safetysafety && securitysecurity)) 8. 8 TQMTQM ISOISO - ISO 9000: Quality Management- ISO 9000: Quality Management - ISO 1400:- ISO 1400: Environmental ManagementEnvironmental Management - EFQM- EFQM ((European Foundation for Quality Management)European Foundation for Quality Management) -- EUEU -- Malcolm Baldridge AwardMalcolm Baldridge Award - USA- USA -- 1. TOTAL QUALITY MANAGEMENT (TQM) 9. 9 ( (Time ManagementTime Management) ) . , . , , , , . , . ( (CAACAA) ) , , , , : ( : (QualityQuality) ) ( (QQAA ), (), (QQPP )) ( (QQDD )) (Eurocontrol)(Eurocontrol) 2. - TIME MANAGEMENT 10. 10 ( (Delays)Delays):: 1.1. :: -- 3.5003.500 - - -- 7.0007.000 . . 2. - TIME MANAGEMENT 11. 11 ( (Delays)Delays):: 2.2. SLOTSLOT 3. 3. 4. 4. HANDLINGHANDLING 5.5. ATCATC PERFORMANCEPERFORMANCE 4-16 , 4-16 , ((Eurocontrol Performance Review ReportEurocontrol Performance Review Report, 2012), 2012) 2. - TIME MANAGEMENT 12. 12 Aircraft Turnaround Process Milestone ApproachAircraft Turnaround Process Milestone Approach 2. - TIME MANAGEMENT On-Time Performance (OTP) 13. 13 ACI-EUROCONTROL-ACI-EUROCONTROL- CANSOCANSO ((Civil Air Navigation Services Organisation)Civil Air Navigation Services Organisation) REAL TIME INFORMATIONREAL TIME INFORMATION : : -- Airport OperatorAirport Operator - Aircraft Operators- Aircraft Operators - Ground Handlers- Ground Handlers - Air Traffic Control- Air Traffic Control ++ 3. AIRPORT COLLABORATIVE DECISION MAKING (A-CDM) 14. 14 3. AIRPORT COLLABORATIVE DECISION MAKING (A-CDM) - (, ) - & - - - - CTOT - - ground time - - - - - - 15. 15 A-CDM CASE STUDY ZURICH AIRPORT, 2005A-CDM CASE STUDY ZURICH AIRPORT, 2005 ZEUS Decision Support System: ZRH, Swissport, SwissZEUS Decision Support System: ZRH, Swissport, Swiss : 3% : 3% : 160.000 : 160.000 hh Ground TimeGround Time: 10: 10 minmin : 15% : 15% 3. AIRPORT COLLABORATIVE DECISION MAKING (A-CDM) 16. 16 ( (routes)routes) . 1. . 1. VIEVIE 4. AIR SERVICE DEVELOPMENT (ASD) 17. 17 . 2.. 2. Vnukovo Moscow Airport, 2004Vnukovo Moscow Airport, 2004 Moscow Airports:Moscow Airports: - Vnukovo (VKO) - City of MoscowVnukovo (VKO) - City of Moscow - Domodedovo (DMO) Private MngtDomodedovo (DMO) Private Mngt - Sheremetyevo (SVO) - Aeroflot home baseSheremetyevo (SVO) - Aeroflot home base ASD project:ASD project: -- marketing conceptmarketing concept -- - , - , airlinesairlines -- 4. AIR SERVICE DEVELOPMENT (ASD) 18. 18 . 2.. 2. Vnukovo Moscow Airport, 2004Vnukovo Moscow Airport, 2004 : : VKOVKO 4. AIR SERVICE DEVELOPMENT (ASD) 19. 19 MANAGEMENT TOOLSMANAGEMENT TOOLS NEW DIMENSIONS IN AIRPORT MANAGEMENT 20. 20 ! ! . .