Developing Coaching Practices & Mindset

Our CompanyΝο3IN THE GLOBAL DIY MARKET

Νο1IN THE EUROPEAN DIY MARKET

114.000EMPLOYEES

800POINTS OF SALE

15COUNTRIES

452MILLION CUSTOMERS

€23,1BILLION ANNUAL TURNOVER

88,000EMPLOYEES WORLDWIDE

1,100EMPLOYEESIN GREECE AND CYPRUS

ATHENS, THESSALONIKI, LARISSA

6 1STORES IN STORE IN

NICOSIA CYPRUS

7STORESIN GREECE AND CYPRUS

STORES WORLDWIDE

15 464COUNTRIES

Transformation

NEW ORGANIZATION – NEW CULTURE

Not pyramidal Facilitating collaboration with whom its useful…..

Not everyone doing everything

Based on relevant competences and skills of co-workers…..

Transformation in Leroy Merlin

NEW CULTURE – NEW ORGANIZATION

LEANER/FLAT

ORGANIZATION STRUCTURE

MOVEMENT FROM SILO STRUCTURE & HIERARCHICAL

MANAGEMENT

COACHING AS A LEADERSHIP STYLE

ROLE OF MANAGER EVOLVING ΙΝΤΟ

A LEADER-COACH

NEW ROLES &

JOB DESCRIPTIONS

INCREASED DECISION MAKING TO TEAMS

COLLECTIVE INTELLIGENCE FOR DECISION MAKING

MORE AUTONOMY

ACCOUNTABILITY

SELF-ORGANIZED TEAMS

ROTATION OF NEW TASKS

“TEST & LEARN” MINDSET

NEW CULTURE – NEW ORGANIZATION

“Aναπτύσσοντας

όλους τους

συνεργάτες μας

σε ηγέτες”

Leroy MerlinPilot store -V. Sofias

What we will see today ?

✓The strategic objectives of the program

✓How we designed it

✓Methodology and implementation

✓Results

Strategic objectives

• Develop individual coaching skills and mindset of the store management team

• Transform the newly-created management team into a self-managed team using coaching as a tool for communicating with each other and with their teams

• Accelerate personal development of managers in order to evolve into leaders-coaches

3D-Coaching (coaching in 3 roles)

Skill Tool of personal development

Team process to solve problems and enhance collaboration

Coaching

Individual diagnostic meeting

Focus group

Executive coaching sessions

Coaching labs

Team coaching

Structure and Steps

Training on Solution Focused Coaching

360 approach -The program worked in multiple levels

ΟμάδαΟμάδα

Peer

coaching

L e a d e r

c o a c h

Leader

coach

Store

Teams

S t o r e

L e a d e r

c o a c h o f

l e a d e r s

L e a d e r

c o a c h

L e a d e r

c o a c h

Peer

coaching

Team

coaching

Individual

coaching

sessions

Leaders Team

coaching

Leaders Team

coaching

Store

Management

Team

Individual

coaching

sessions

How did we develop a coaching mindset ?

• We trained them on how to support their teams find solutionsusing coaching conversations

• We enriched their communication toolbox and motivated them to use open questions , recognize and appreciate the strengths of their teams’ and give feedback regularly

• Launched new rituals on feedback & coaching frequency

They experienced themselves skills building and empowerment

• Evaluation forms & feedback during the program

• Feedback Survey at the end

• Internal survey to the teams that received Coaching

How did we measure results?

Results

Managers have invested

1040hours

into coaching their teams

What did the leaders-coaches gain?

• Open communication and trust• Coaching as a tool to solve problems

and in their leadership team meetings• Exchanged best practices• The team evolved into a Peer coaching

network

What did the coachees gain ?

I understood clearly what I do well – my strong points

72%

68%

I gained more self-confidence

I find solutions by myself

68%

77%

76%

78%

68%

72% I take over more difficult tasks

What did the coachees gain?

✓ Leader & collaborators’ relationship based on trust

✓ They are more open to feedback

✓ Better job organization & time management

✓ Effective management of difficult cases with

customers

✓ Improved performance

Business Results

2nd position in NPS (among 7 LM stores in

total)

17.3% increase in clients number (1st position among 7 LM stores in total)

TESTIMONIALS VIDEOTESTIMONIALS

VIDEO

What were the strengths ?

Practical and experiential

Tailored to day-to-day challenges of the role of leader-coach in the store

Annual program with Structure and steps

Executive Coaching

Time for Self Reflection

& Practice

Developing

COACHINGPRACTICES

&

A COACHING MINDSET

We hope that a new seed is in your mind…

Enjoy the rest of the day!