Corporate performance computerized system-Greek Version

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A full description of a Corporate performance computerized system to use in designing and deploying BSCs for any organization in Greek.

Transcript of Corporate performance computerized system-Greek Version

  • 1. Corporate Performance Computerized System (GREEK Version)John Kyriazoglou and Despina Politou 10/2013

2. . . Marshall McLuhan: The man and his message, Fulcrum, 1989. () . Balanced Scorecard , : , (, , , , , , , .), ( ), ( ). (management), (operation) (audit & control) , , , , . , (cost beneficial) . , , , , : - , , , , , , 3. , . , . (performance system), , , , . , , , , , . , , , , stakeholders. , : (data), (, ) , (hardware), (software), (information), , (information reporting), (, , , .). , () , () , (2) : (information system life-cycle) , (information files life-cycle). , . , ( -project management), , , data base administration , data communications network management, systems programming . 4. : 1. ,2. , 3. , 4. , 5. , 6. . . , Balanced Scorecard (BSC), - , . Kaplan & Norton ( BSC), Balanced Scorecard , , (computerised information system), - (Excel spreadsheets, Access databases, PowerPoint presentations, .). BSC (), ( ), (open reporting) (deployment and cascading) Balanced Scorecard ( ). () (home-developed solution), (ready-made package). , , : , , , , , . 5. . . 1 . : , , . / , , : / , , , , ., (management) , , (competition). . , , : , , , , , , / . (feasibility study) , (management) , () . , . . (user) , . 6. ( ). , . ( ) (). () , () . (physical system design) (). , , (Data Base), , (computer software) (procedures). (), (logical system design) (physical system design). (software development) , (). , , , , ( , ) , , , ., , . , . 7. (application software) () (in-house), (. 0). , , (user) , . (acceptance test). (performance information system installation) , . : (parallel run). ( ) . , / , . : , , . (pilot run), . / . , , . (file conversion) , / . . , / , , : (software) . . , , 8. . , , . (users) . . , . , , . / . . . , . , , (Data Base Administrator - DBA), (data base). Data Base Administrator, . (user training) , . , . , , . (users) . , . , . (users) / . . . 9. (performance information system operation) . , , . , () () . 2 - , () () . . : o , , , ,o , , , , , , , ( , , , .),o , o (EDP Operational procedures). . , : 1. 2. 3. 4. 5. 10. 1. . . , , , ( ) (data inputting, data entry, information processing), . , : (IT function / organization), (manual procedures), / / (back up / recovery and media control), (security / access control administration for users, documents, etc.), (contingency) , , (audit trail reporting, performance monitoring of application, network, etc.), (old performance data and files conversion), (performance data and document archival and deletion). 2. (, , ...) ( ) (, , ). 11. , , , , , . 3. (contingency planning) () , () , () . , , . 4. . . . , (software, hardware) , / , / , / .- - . - . . . . 5. (Post-Implementation Review) 12. , ., . To () Balanced Scorecard (BSC) (home-developed solution), (ready-made package), . , . , , , : , (, , .), (, , , .) , (data privacy). ( ) , , , , , ., (IT Budget). () Balanced Scorecard . Balanced Scorecard Balanced Scorecard (BSC), . , 2.1., 30 13. 13Balanced Scorecard (BSC) , , , BSC./ () 1Action Driven Balanced Scorecard2Gentia Balanced Scorecard3Oracle Balanced Scorecard4People Soft Balanced Scorecard5Pilot Balanced Scorecard6Prodacapo Balanced Scorecard7QPR Balanced Scorecard8SAP Balanced Scorecard9Hyperion Performance Scorecard10Oros Scorecard11MAUS KPI Scorecard12Corvu13Crystal Decisions14PB Views15Ergometrics16SAS Strategic Performance Management17CPA Views18Active Strategy19Performance Plus20Simpel Scorecard21Stratsys22Solvision23Show Business24Cognos25Comshare26Dialog 14. 27Online Development28Procos29Prodacapox30Inphase 9.2.1.: :o o o o o o o o BSC - (RFP) / . , , (, , .), , , , , stakeholders . BSC (, , , , , .) Balanced Scorecard (BSC) ( () .- (RFP) BSC, - (3-5 ) , . - 7 : 15. / 1 (RFP), .2 , .3 , - , .4 , 3 , .5 (, , , , , ), .6 , , (application software) , . ( , , , , .) , .7 (RFP) . , , . , (). , / . , , , ( ). . 16. : (). ( , , , .) , , servers, data base (conversion plan) (acceptance test) (minimum level service) ( ) : 20 , ():/ BSC : (strategies), (strategic maps), (objectives, targets), (initiatives), (cause and effect relationships), .2 . . (, , (multiple data formats)), .3 ( (BSC Software).4 , , .5 ( (BSC Software)) . . (views) , , .6 - (BSC Software) .1 17. (BSC Software) (, , .-language support). ( , , , ), (forecasting, what-if-analysis). (drill-down menu), , , (automatic alerts for critical measures), , ., , , (multiple data formats), .8 (help menu), (user-friendly), , (ergonomy), .9 BSC10 (BSC Software) , .11 ( , , , , .) , (, , .).12 (Data Dictionary) , , , , .13 (BSC Software) , , , , .14 (multiple system versions) (production, testing, back-up, new software upgrade, .). (BSC Software) . , , ( , .).16 (BSC Software) , , , (CAF, EFQM, Six Sigma, ABC, ISO, .).17 (BSC Software) () .18715 Balanced Scorecards (BSC deployment and cascading).(DataExport 18. Mechanisms).19 (comments posting).20 (BSC Software) (Internet Technologies) (WEB enabling). / . (): , (deliverables list) ( ), , . . , (, , .) Turn Key projects ( , , , , , , .). ( ) (patent & software protection) (confidentiality / information disclosure protection) , , , 19. (remote access control mechanism) (escrow account requirements for source code protection) (, , , ) / , (), , 15 . , . . () . , . . , :. , . , .. , , , (RFP). 4 : 20. 120%2 (servers, , data base, application)50%3(, .)20%4 management),(,project10%100% - , - . 1 4 -: 1. Servers (.. 10%) 2. Work Stations & Printers (.. 6%) 3. Cabling (.. 1%) 4. Network (.. 3%). - 20% 1. . () Cost / Value, () benchmarking ., () (computer simulation) .., (). . , , , (availability) (reliability) . . . (acceptance test) , ( , , , .), , () (.., , servers, ..) ( ). 21. (Project Scoping) () 1. , (application) 2. , , BSC.. (., 1 , 2 , .) . ( , , , .), (project scoping) , -, . (), / , , , ... / (escrow accounting). , Balanced Scorecard (BSC) . () Balanced Scorecard (BSC) BSC . , , 100% /, . : , , , , , BSC. ( ) (, , , , stakeholders, .). 22. , , - , - , ., (business transaction data), (operational data), (customer and supplier data), ., : (ERP: enterprise resource planning systems), (CRM: customer relationship systems), (DSS: decision support systems), (BIS: business intelligence systems), ., (DW: data warehouses). Balanced Scorecard , , / . Balanced Scorecard . 1: (IT projects) . (risks), . (IT projects), ( ) (risks). (risks) : 1. (technology risk) 2. (market risk) 3. (competitive risk) 4. & (internal risk) 5. (legal risk) 6. (supplier / partner risk) 7. (distribution risk) 8. (project structure risk) 9. 23. 2: 1. ( ()) (software licences) escrow account 2. ( ()) (system testing plan) (quality assurance) (risk assessment)3. ( ()) (data & file specifications) (work flow diagrams) (data base schema) , ( ) (, , ) (, ) (vendor manuals) (, , ) Source lists 24. 4. - ( ()) , , servers, , routers, bridges, routers, . (source code) ( ) (object code) ( ) , data base, network . Test data ( ) (performance data dictionary) (instructions) (.. backup, recovery, data base re-organisation, performance monitoring .) (conversion data) 5. & ( ()) (EDP Operational Procedures) : backup, recovery, security, performance, data control, integrity, . , , , (testing procedure) (end-user procedures) & 6. ( ()) 1. (System Level) (flowcharts, DFDs, etc.) (control points) & (Files & data dictionary) (entity relationship diagrams) (audit trail) (source, output report, screen) (system testing plan) (data & file specifications) (work flow diagrams) (data base schema) , ( ) (, , ) (, ) 25. (performance data dictionary) (, , )2. (Program Level) (entity relationship diagrams, flowcharts, DFDs, DECISION TREES, DECISION TABLES, STRUCTURE CHARTS, etc.) (control points) & (files & data dictionary) (program testing plan) audit trail (source, inputs, output reports, screens) Source lists 3. (instructions) ( ()), .. backup, recovery, data base re-organisation, performance monitoring .).