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  • TNT ExpressCase Study: TNT Express

  • TNT Express

    (b2b)

    Group G.D. EXPRESS WORLDWIDE ()

  • Investor in People

    ( )

  • 1946 1989 160.000+ 200 878 20.000+ 43 / 3,6.

  • Express

  • Express

    9:00 Express12:00 ExpressGlobal ExpressEconomy Express

    9:00 Express12:00 ExpressGlobal Express

  • (Receiver Pays)

  • ExpressManager

    ExpressMobile

    ExpressConnect

  • TNT Express Analysis

  • : b2b .

    TNT Express :Global Express: , door-to-door .

  • Express

  • UPS Analysis

  • DHL Analysis

    Brand Name

    (2 20%)

    ACS (ACS 1 26%)

    , 1978

    (TNT, UPS)

    ..., UPS

    ..

    ,

    ...

  • 5% , ..- 62%

    21% ... &

  • Global Express, Premium Services

  • (50%). b2b .

    , ,

    b2b , (rotation) , ( )

    Chart9

    0.5

    0.26

    0.16

    0.08

    b2b

    Sheet1

    7%

    5%

    88%

    E.E.62%

    ... - 21%

    7%

    6%

    2%

    1%

    1%

    82.10%

    17.90%

    19%

    /22%

    27%

    ., ., 32%

    54%

    2 .65%

    77%

    80%

    1 .88%

    50%

    26%

    16%

    8%

    Sheet1

    Sheet2

    , 2003

    Sheet3

    , 2003

    , 82.1%

    , 17.9%

    , 2001

    b2b

    , 2001

  • ...., 20011 2 3 4

  • People ( ) TNT Greece 245

    15 7 6 .Investor in People

  • Promotion ( )

    delivering more

  • CourierCourier Liege Air Hub Liege 1145634721098111213 Blueprint Global Express

    Front-Line

    Back-Office

  • Global Express .

    ( ) .

    ( ).

  • TNT Express

    Arnhem Road Hub,The NetherlandsAtherstone Data Hub,United KingdomLiege Air Hub,Belgium

  • H Global Express

    (Liege Air Hub),

    1998

    H TNT Express 23 55

  • 2 Arnhem (Arnhem Road Hub).

    Amsterdam-Paris-FrankfurtAmsterdam-Paris-London

    2/3 4

  • (TNT Express Global Aviation Network) TNT Express 500 200

    TNT Express :

    TNT Airways SA: PanAir:

    Stansted (UK) Airways ,

    58 , ...

  • (Worldwide Commercial Air Express Network)

    414.000

    TNT Express London Heathrow, Frankfurt, Paris, Johannesburg, Dubai, Singapore, Hong Kong, Sidney, Los Angeles, Madrid, Miami, Amsterdam, Tokyo Santiago. (peak period) & (.. , . ) , TNT Express.

    (Flight Control Centres)

  • - on-line .Door-to- door

  • .

    . , .

    , , DHL UPS . .

    , . , , .

  • , .

    , brand image .

    , .

    .

  • !!! -

    *