BankTech · 2019-09-11 · AGENDA BankTech Paving the way to Disruption & Customer Xperience Εxtra...

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BankTech Paving the way to Disruption & Customer Xperience Εxtra Mile www.banktechconference.com

Transcript of BankTech · 2019-09-11 · AGENDA BankTech Paving the way to Disruption & Customer Xperience Εxtra...

Page 1: BankTech · 2019-09-11 · AGENDA BankTech Paving the way to Disruption & Customer Xperience Εxtra Mile Friday 13/09 Stavros Niarchos Foundation Cultural Center (SNFCC) 08.45 - 09.45

BankTechPaving the way to Disruption

& Customer Xperience Εxtra Mile

www.banktechconference.com

Page 2: BankTech · 2019-09-11 · AGENDA BankTech Paving the way to Disruption & Customer Xperience Εxtra Mile Friday 13/09 Stavros Niarchos Foundation Cultural Center (SNFCC) 08.45 - 09.45

AGENDA

BankTechPaving the way to Disruption

& Customer Xperience Εxtra Mile

Friday 13/09 Stavros Niarchos Foundation Cultural Center (SNFCC)

08.45 - 09.45 Registration

09.45 - 09.50Welcome NoteMellon Group Executive

Nikos Petrakopoulos, President & CEO, Mellon Group of Companies

09.50 - 10.00Presenter

Introduction to the ConferencePanagiotis Marketos, Business Editor

SESSION 1: Challenges of Customer Experience new realityThe holistic approach to the disruption leading to an emerging experience reality its requirements and hidden potential. The needed regulatory compliance and alignment, as well as the importance of know-how, and smart approaches in reaching a sustainable ROI.ww• Disruptive Regulations-to-Compliance Mandates• Prerequisites and Hidden Potential• Smart Approaches, Know-how, Sustainable ROI

10.00 - 10.20 Institutional Speaker

“The day before: Secure communication and Strong Customer Authentication ante portas”Vassilis Panagiotidis, Head of the Payment systems, Financial crime combating and Physical Security Department, Hellenic Bank Association (HBA)

10.20 - 10.35International Speaker Technology Expert

“How Ingenico Empowers Smart Cities ”Piotr Was, Eastern Europe Managing Director Ingenico Group

10.35 - 10.50International Speaker Technology Expert

“Todays customer behaviour and demand”Carl Magnus Sjögren Johre, Founder & CEO, Viddget, Founder, Intaktus & LiveShop

10.50 - 11.05International Speaker Technology Expert

“Dive deep into Data: Untapped Value Pools”Luis Rodriguez, Chief Product & Innovation Officer, Strands

11.05 - 11.20International Speaker Technology Expert

“AI and Behavioural Science: A new paradigm for customer engagement”Richard Robinson, Chief Commercial Officer, DPL

11.20 - 12.00 Coffee BreakSESSION 2: High-Tech Leading Providers and Market MavensCase studies and Success stories from the early adopters, market mavens and high-tech leading providers uncovering their hidden potential to really disrupt the Banking business and effectively develop a new Xperience Excellence field of engagement.• Digital Transformation trends for Retail Banking• ‘Smart’ Payments & Services, ‘Smart’ Consumers• Comprehensive, Fast, Secure, Friendly Personal Financial Management

12.00 - 12.20Institutional Speaker (via Skype)

“TARGET Instant Payments: Main features and key benefits for the Commercial Banking Sector and for the Consumers”Alex Exarchos, Principal Market Infrastructure Expert, European Central Bank

12.20 – 13.10C-Suite Panel of Discussion

“Instant vs. Cards Payments”Panel Participants: • Damianos Charalampidis, Group Chief Digital

Officer & Head of Retail Products, Alpha Bank• Iakovos Giannaklis, General Manager, Retail

Banking, Eurobank EFG• Pantelis Maraveas, Assistant General Manager,

National Bank of Greece Moderator: Richard Parlour, Chairman of the EU Task Force on Cybersecurity Policy, Financial Markets Law International

13.10 – 13.25International Speaker Technology Expert

“Omni channel payments through scheme tokenization”Rémy Belloir, Vice-President Digital Payment, Gemalto - a Thales Company

13.25 – 13.40International Speaker Technology Expert

“Bringing trust to an increasingly connected world”Eda Ernez, Regional Channel Sales Manager (Turkey & Greece), Cloud Protection & Licensing, Thales Group

13.40– 14.40 Lunch Break

SESSION 3: How Banks and other Industries plan tomorrow’s Customer Experience roadmapWhat are the inherent pros and cons and how they can be weighed in balancing between evolutionary vs. revolutionary approaches for securing the right prioritization and sustainability factors for a happy Customer.• Getting in line with Customer Perspectives• Emphasizing customer behavior based on data and payments• Finding the balance between virtual and physical approach to the customer

14.40 – 14.55Keynote Speaker-Researcher, Academia

“Intelligent segmentations”Dr. Dimitrios Vlitas, Visiting Professor in Mathematics and Machine Learning, University of Toronto

14.55 – 15.10International Speaker Technology Expert

“Customer/Passenger Xperience extra mile: Innovation and/or Trust?”Nektarios Psycharis (PhD), Team Leader Business Analysis and Project Management within IT&T Business Unit, Athens International Airport

15.10 – 15.25International Speaker Technology Expert

“Omni-Channel Banking - The Key to Seamless Customer Experience”András Rung, CEO, Ergomania

15.25 – 15.40Business & Technology ExpertsJoint Presentation

“SWIFT Infrastructure Cyber Security. Customer Security Program (CSP), Customer Security Controls Framework (CSCF): Compliance, Security and Predictive Analytics”Karim Sanjakdar, Managing Director, Allied Engineering GroupTakis Lefkaritis, Entrepreneur, Director, Petrolina Group, founder and CEO, Dataware Group

15.40– 16.10International Speaker Technology Expert

“EX empowers CX”Denhard Jongman, Global Solutions Development Director, NEC Enterprise Communication Technologies

16.10 – 16.25International Speaker Technology Expert

“Digital Signage store Transformation”Stefanos Kiposis, B2B Digital Signage Sales Supervisor, LG Electronics Hellas

16.25 – 17.30C-Suite Panel of Discussion

“KYC and Digital Onboarding. Considering the Gap: Priorities, Approaches & Developments”Panel Participants:• George Kostopoulos, Head of Customer

Innovation in Digital Business, Piraeus Bank• Dimitris Kyparissis, CEO, Investment Bank of

Greece (IBG)• George Marinos, Head of Digital Transformation

Division, National Bank of Greece • Agamemnon Papastergiou, Senior Director,

Digital Banking & Innovation, Alpha Bank, Greece• Anestis Petridis, Group Chief Information Officer,

Eurobank EFG• Dimitris Plagiannis, Chief Digital and Retail

Officer, Attica BankModerator: Dr. Alberto Guidotti, Founder & CEO, Euronovate

17.30 Closing Remarks - Mellon Technologies 25 Year Anniversary Party

#banktech2019 | WiFi: SNFCC-FREE-WIFI | www.conferience.com, Conferience Event ID: banktech19 | www.banktechconference.com