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  1. 1. () [8103712] ... , 18-22/6/2012 , 639-559 .. LLB MSc
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  3. 3. : : (TQM) : ( / CAF) V: V: VI: (e-CAF)
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  15. 15. . : Six Sigma EFQM CFA (Balanced Scorecard ) [ ISO]
  16. 16. . Six Sigma (Motorola): (): 3,4 : 99,99966% Motorola: 17 . 17 (2006)
  17. 17. . DMAIC ( / ): DEFINE: (, , ) MEASURE: ( ) ANALYSE: ( ) IMPROVE: ( , ) CONTROL: (, )
  18. 18. . DMADV ( / ): DEFINE: ( & ) MEASURE: & ANALYSE: DESIGN: VERIFY:
  19. 19. . : 5 1: .................................................... 2: .................................................... 3: .................................................... 4: .................................................... 5: ....................................................
  20. 20. . EFQM Excellence Model:
  21. 21. . EFQM Excellence Model:
  22. 22. . EFQM Excellence Model:
  23. 23. . EFQM Excellence Model: & & . &
  24. 24. . EFQM Excellence Model:
  25. 25. . EFQM Excellence Model: 1. 2. 3. 4.
  26. 26. . : /
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