Τα Fulfillment Centers ως μοχλός ανάπτυξης των...

Τα Fulfillment Centers ως μοχλός ανάπτυξης των επιχειρήσεων:Η μεθοδολογική προσέγγιση της EY & παρουσίαση Case Studies

Natasa KoumpourelouDirector, Supply Chain & Operations, EY

23 October 2019

EMEIA

AMERICA

ASIA-PACIFIC

284,000Professionals

US$36.4bGlobal Revenues FY19

150+Countries

EY is a $36.4 billion global leader and one of the world’s leading professional services firms, with over 284,000 people in 728 locations across 150 countries

A truly global Firm

EY has been operating in Greece since 1926.

It is the market leader providing advisory, assurance,

tax and transaction services, with approximately

1,200 people, in two offices in Athens and Thessaloniki.

93Years in Greece

1,200Professionals

2Offices in Athens

and Thessaloniki

EY in Greece

#1In the market

in Greece

CESA

EY Greece is member of (CESA) Central, Eastern and Southern Europe and Central Asia within:

EY SC&O Global

Provided SC&O advisory services to more than

3,000clients in the last five years

>Worked with

more than half

of the Fortune 50

and Fortune 100

We have a global presence with more than

3,500+SC&O personnel across

Americas, APAC, EMEIA & Japan

We have developed and activated

>30

proprietary assets and tools

More than10acquisitions

We have invested heavily in acquisitions and will continue to do so to expand our capabilities.

EY Catalyst™

Named a leader in ALM Vanguard on Supply Chain Planning –2019

#1

Named a leader in ALM Vanguard of Logistics Consulting Providers – 2018

Named a leader in ALM Vanguard of Production Operations Consulting Providers – 2018

Named a leader in Forrester Wave Innovation Consulting Service Providers Q4 2018

Named a leader in IDC MarketScape Business Analytics Consulting and Systems Integration Services 2018 Vendor Assessment

Named a leader in IDC MarketScape SAP Implementation Services Ecosystem 2018 Vendor Assessment

We have worked with the best and brightest in the business so our clients can take advantage of our market-leading collaborations.

With the changing digital world, businesses will move from linear supply chains and on-premise IT to cloud-enabled

Degree of Taylorism / distribution of value creating processes on multiple entities within partner ecosystem

Le

ve

l o

f sy

ste

m a

nd

da

ta in

teg

rati

on

/ u

sa

ge

of

clo

ud-b

ase

d I

T s

yst

em

s

Cloud-based SW

platforms

External Systems

Integration

On-Premise IT-Systems

InternalBusiness Functions

Collaboration with Partners

Service &Platform-based

Businesses

The new world: Ecosystems on cloud-enabled platforms

CustomersSuppliers

Innovation & Product Lifecycle Management

Company

Finance & Controlling

Sales & MarketingSupply Chain & Operations

Pro-duction

Ware-housing

Logis-tics

Distri-bution

OrderMgmt

Plan-ning

QualityMgmt

Mainte-nance

Sourcing & Purchasing

Supplier

Customer

Customer

Retail/Consumer

Customer

Con-nector

SC asa Service

For-warder

Eng.Contractor

LogisticsContractor

Supplier

Platform-basedBusiness Model

SC PlanningSupplier Mgmt.

Risk Management

Coopetition

Retail/Consumer

Company

ContractManufact.

EngineeringCollaboration

PLM in the Cloud

Co-Creation

Com-petitor

“SUPPLY CHAIN OF THE FUTURE”

The old world: Value creation within entities & on-premises ITTraditionally, creators have been selling products and services through linear value chains. Companies owned a dedicated part of the value chain, competing with competitors.

Supply Chain Reinvention framework

OT/IT cyber threat

EY’s Supply Chain Reinvention (SCR) framework helps companies fundamentally reinvent their supply chain to meet the demands of today’s digital world. Embedded within the SCR framework are a suite of asset-backed solutions which help companies navigate the disruption with agility by creating a SC of the future.

Key enablers

3 Supply chain resilience

Our reinvention framework provides a solution with flexibility across industry value chains

0 Supply chain intelligence

Smart services and after-market

2Integrated operational excellence

Integrated digital planning — supply chain planning and synchronization

Smart product and portfolio management

Supply side optimization and procurement

Smart factory Digital logistics and fulfilment

SmartFactory*

Supply Side Optimization*

Digital Fulfilment*

Integrated Digital Planning*

1 Strategic architecture

End-to-end (E2E) supply chain visibility and insightsSupply Chain Smart Maps*

Supply chain strategy and segmentation

Integrated supply chain operating modelSupply chain network and trade flow optimization

Ag

ile

Bu

sin

ess S

up

ply

Ch

ain

*

Extended supply chain risk intelligence, optimization and sustainability

Advanced analytics, AI, cloud, big data, blockchain and machine learning

Autonomous supply chain, automation, robotics

Global trade and the financial supply chain

Workforce of the future

EY has proven methodology and vast experience to assess 4-walls operational excellence by…

Reviewing and benchmarking available data and KPI’s (productivity and service)

against peers. Deep diving, as needed, on transactional data to calculate non

existing KPI’s

Accessing your WMS capabilities and provided support on 4-

walls daily operation, per process and activity level

Assessing current organizational structure, number of employees

and staff capabilities. Performed, as needed, cartography of indirect

tasks and time and motion analysis of direct tasks

Assessing your 4-walls infrastructure and identify areas of

improvement on space / cubic utilization

Detailed mapping and assessing your current operations from gate

/ dock to stock and from picking to dispatch

Analyzing your strategy for the future and translate it to 4-walls capabilities

EY’s 4-wall assessment

methodology

Our Warehouse Operating Performance Improvement considers all warehouse areas that can be affected by inefficiencies

Staffing – people – shift strategy

Technology – systems – handling equipment

Inbound Storage Outbound

4-walls initiatives will focus on financial benefits and service increase, as well as in building capabilities

GOALs

Reduced costsIncreased Service

levels

Optimized warehouse space & volume utilization

Increased direct and indirect staff productivity

Streamlined processes

Increased material handling equipment productivity

Full visibility and traceability

Fulfil diversified order profiles

Meet omni-channel requirements

Advanced IT / IS solutions and capabilities

Rationalised 4-walls supplies

4-walls Operations Maturity Assessment toolkit

Labor Strategy

Outbound

Reverse Logistics

Kitting & VAS

Inbound

Metrics & Visibility

Technology

✓ Labor sourcing flexibility✓ Recruiting, training, retention✓ Time & productivity

measurement✓ Staffing and labor scheduling✓ Reward system

✓ Definition and alignment✓ Process metrics✓ Performance awareness,

visibility✓ Performance assessment,

benchmarking✓ Big data and analytics

✓ Planning ✓ Process✓ Systems✓ Warranty claims mgmt.✓ Warranty data mgmt.

✓ Replenishment process✓ Picking process✓ Layout & MHE✓ Packing✓ Sortation / loading

✓ Planning✓ Process

✓ Counting / checking✓ Yard & dock mgmt.✓ Unloading✓ Receiving✓ Putaway / Stocking

✓ Energy efficiency✓ Packaging and supplies waste✓ Sustainability policy and actions ✓ Warehouse mgmt. system

✓ Labor mgmt. system✓ Enabling technologies✓ System integration✓ Data synchronization

Environment

Leading Example

Target State

Current State

Gap to target

Labor Strategy

Inbound

Environment

Technology

Outbound

Metrics & Visibility

Reverse Logistics

Kitting & VAS

3.3

2.6

3.3

3.6

2.7

3.4

2.6

2.5

Maturity Dimensions & Topics

0

1

2

3

4

5

Operational excellence within 4-walls is a key enabler for profitable growth

Increase storage capacity, location utilization and saturation by eliminating space

waste, inefficiencies, optimizing layout & product flow and using appropriate storage

and material handling equipment

Increase space utilization by

15% - 30%

Adapt leading operating concepts applicable for B2R and B2C / e-commerce

fulfilment operations by developing new capabilities and enhancements on WMS

systems

Improvement on direct labor

productivity and cost by 10 - 25%

Standardize support & admin procedures and implement specialized tools to

automate collaboration processes with external partners and internal stakeholders

Reduce on indirect labor

resources and cost by 10 - 20%

Focus the operations on matters that impact customer satisfaction and align

initiatives for operational improvements with customer requirements

Improve customer service level

metrics by 20 – 40%

Optimize usage of shipping supplies by analyzing products packaging and logistics

characteristics as well as customers requirements

Savings on shipping supplies

cost by

5 - 10%

Optimize sourcing and maintenance cost for WH trucks, batteries, supplies, and

indirect services (lease and maintenance)Reduce spend by 5-15%

Improvement areas

Occupancy

Direct labor

Indirect labor

Sourcing and maintenance

Service

Supplies

Typical achievements

Principles

Leveraging on our Log. Engineering approach we provide integrated services for warehouse design and set up

Project

LifecycleDefine Design

• Site selection

• Building evaluation

• Construction budget

• Feasibility study

Logistics

site / WH

building

Storage &

MHE

Operations

&

IT systems

HR

• Stock level forecast

• Package design –

pallet pattern optim.

• Storage needs

• Operating concepts

• Level of IT automation

• SKU / pallet labeling

• HR requirements

• Organization chart

• Master layout

• Yard layout

• Automation feasibility

• MHE selection

• Detailed layout design

• Technical specs

• Location system

• SOP manual

• KPI metrics-Reporting

• WMS specs /blueprints

• Resource allocation /

shifts scheduling

• Incentive schemes

• Tender documents for

steel and civil works

• RFP for rental

• Tender documents

• Technical evaluation

• Selection support

• Tender documents

• Technical evaluation

• Selection support

• Job descriptions

• Job specifications

• Contracting / Legal

support

• Installation validation

• PMO for transition, fine

tuning

• PMO for WMS set up

QA, acceptance tests

• Training needs

• Class training

• On the job training

Co

re o

ffe

rin

g a

rea

s

Additional

offering

Procure Deploy

• Architectural design

• Building permits

(with subcontractors)

• Studies for civil and

electromechanical

• Health & Safety

• (with subcontractors)

• Constructors

evaluation and

selection

Design and analysis tools

• Construction

Supervision / PMO

• SAP WM / EWM

Our in-depth warehouse optimization experience will allow us to rapidly identify the warehouse optimization solutions

Global L&F Case Study

7sites assessed

for a week each 5 Countries

represented in the assessment

50GB+ of flat

files with detailed transactional data received and analyzed

8 major areas of

operations maturity evaluations per site

150+ People interviewed, including customers

49 Metrics assessed

and benchmarked

30Largest warehouses analyzed

5 different

WMS in place

a Global EY team of 6 resources as core team

supported by 5 SMRs, run

the program

Ships 500 mil

units per year

Over 19 mil sq ft of warehouse

space (30 core sites, 120 other, 40 service centers)

Sales over 43billion USD , 1B+ from services

The world's largest wholesaler in technology, Fulfillment, VA & Life Cycle services for leading Global clients

4Walls implementation in a Global Technology company Over 13 weeks, 12 warehouses from 7 sites across US, Mexico and Europe were assessed

$107M reduction in OpEx and an NPV of $290M over 5 years were identified

Overview• There are significant lapses in 4 Walls foundational

capabilities that need to be addressed (“Fix the Core”) prior to transitioning to transformational improvements (“Build Upon the Core” and “Expand the Core”)

• Non-performance driven operations and missing standardization across the global network of warehouses

• Basic logistics performance metrics untracked at many of the global network of warehouses

$62

$15 $4

$27

$930

$823

$700,0

$750,0

$800,0

$850,0

$900,0

$950,0

EY | Assurance | Tax | Transactions | Advisory

About EYEY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. For more information about our organization, please visit ey.com.

About EY's Advisory Services As better-connected consultants, we help EY clients thrive in the Transformative Age.

Being better-connected lies at the heart of EY Advisory and how we work. It is about bringing together the talents, creativity and experience of the entire organization and alliances. It refers to the way we collaborate with each other, EY clients, market influencers and strategic alliances globally to help the clients realize sustainable results and build a better working world.

We combine a complete understanding of the clients’ priorities, such as strategy, digital, technology, analytics, cybersecurity and people, with our competencies in performance improvement, risk and people advisory services.

In an era that presents unprecedented change with limitless opportunity, success in the Transformative Age requires boldness, confidence and leadership to seize the opportunities and rise to the challenges of this new age.

By asking the better questions and finding answers to some of the world’s toughest challenges, EY Advisory is helping to build a better working world.

The better the question. The better the answer. The better the world works.

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