∆ιδάσκοντες∆ιδάσκοντες: :

∆ρ∆ρ. . ΙΙ. . ΧαραλαµπίδηςΧαραλαµπίδης

ΠΑΝΕΠΙΣΤΗΜΙΟΠΑΝΕΠΙΣΤΗΜΙΟ ΑΙΓΑΙΟΥΑΙΓΑΙΟΥΤΜΗΜΑ ΜΗΧΑΝΙΚΩΝ ΠΛΗΡΟΦΟΡΙΑΚΩΝ ΚΑΙ ΕΠΙΚΟΙΝΩΝΙΑΚΩΝ ΣΥΣΤΗΜΑΤΩΝ

ΜΕΤΑΠΤΥΧΙΑΚΟΜΕΤΑΠΤΥΧΙΑΚΟ ΠΡΟΓΡΑΜΜΑΠΡΟΓΡΑΜΜΑ ΣΠΟΥ∆ΩΝΣΠΟΥ∆ΩΝ∆ΙΟΙΚΗΣΗ∆ΙΟΙΚΗΣΗ ΠΛΗΡΟΦΟΡΙΑΚΩΝΠΛΗΡΟΦΟΡΙΑΚΩΝ ΣΥΣΤΗΜΑΤΩΝΣΥΣΤΗΜΑΤΩΝ

ΜΑΘΗΜΑΜΑΘΗΜΑ: : ΟικονοµικέςΟικονοµικές, , ΕµπορικέςΕµπορικές καικαιΠαραγωγικέςΠαραγωγικές ΛειτουργίεςΛειτουργίες ΕπιχείρησηςΕπιχείρησης

ΠΛΗΡΟΦΟΡΙΑΚΑΠΛΗΡΟΦΟΡΙΑΚΑ ΣΥΣΤΗΜΑΤΑΣΥΣΤΗΜΑΤΑ -- ΤΑΣΕΙΣΤΑΣΕΙΣ

Starting Point And Ending PointStarting Point And Ending Point……

"Thus, the task is not so much to see what "Thus, the task is not so much to see what no one yet has seen, but to think what no one yet has seen, but to think what

nobody yet has thought about that which nobody yet has thought about that which everybody sees.everybody sees.““

Arthur Schopenhauer (19Arthur Schopenhauer (19thth Century Philosopher)Century Philosopher)

IT Industry Trends IT Industry Trends

InnovationInnovationLook for impactLook for impact

LinuxLinux

WikisWikis

Speech RecognitionSpeech Recognition

Grid ComputingGrid ComputingTablet PCTablet PC

Information Information ExtractionExtraction

LocationLocation--Aware Aware ServicesServices

ComputerComputer--Brain InterfaceBrain Interface

Semantic Web Semantic Web

ServiceService--Oriented Oriented ArchitectureArchitecture

Unified Unified CommunicationsCommunications

Ultra Wide BandUltra Wide Band

RFIDRFID

Social Social Network Network Analysis Analysis

WebWeb--ServicesServices--Enabled Enabled Business ModelsBusiness Models

Electronic Ink/ Electronic Ink/ Digital PaperDigital Paper

Web ServicesWeb Services

Instant MessagingInstant Messaging

VoIPVoIP

Sensor NetworksSensor Networks

SmartphoneSmartphone

Really Simple Really Simple Syndication Syndication

Augmented RealityAugmented RealityTruth VerificationTruth Verification

4G Wireless4G Wireless

BloggingBlogging

PodcastingPodcasting

IP TelevisionIP Television

Location Location Sensing Sensing

Object Object Identification Identification

Identity/Access Identity/Access Management Management

EmergingEmergingTechnologiesTechnologies

EmergingEmergingCapabilitiesCapabilities

Design InnovationDesign Innovation

Proactive Proactive TransparencyTransparency

Personalized Personalized PricingPricing

Counterfeit RealityCounterfeit RealityCollective Collective IntelligenceIntelligence Perfect RecallPerfect Recall

RealReal--Time EnterpriseTime Enterprise

Ubiquitous Ubiquitous AccessAccess

Smart Objects Smart Objects and Ambient and Ambient IntelligenceIntelligence

Privacy RedefinedPrivacy Redefined

Global SourcingGlobal Sourcing

Business Business Process Process ManagementManagement

Voice/Data Voice/Data ConvergenceConvergence

MicrocommerceMicrocommerce

SelfSelf--sufficiencysufficiency

Greenfield Greenfield BusinessBusiness

Global MicroGlobal Micro--businessbusiness

Seamless Service to Seamless Service to SelfSelf--serviceservice

Feedback SocietyFeedback Society

EmergingEmergingBusiness ModelsBusiness Models

More:More:GranularGranular

DistributedDistributedPermanentPermanent

VisibleVisibleContextualContextual

Semantic Semantic ConnectivityConnectivity

Three Mega Technology TrendsThree Mega Technology Trends

Ubiquitous AccessUbiquitous AccessWireless: Seamless Domain Wireless: Seamless Domain RoamingRoaming

WearablesWearables

Smart PhonesSmart Phones

Fuel CellsFuel CellsUltrawidebandUltrawideband

Smart Objects and Smart Objects and Ambient IntelligenceAmbient Intelligence

Object Object IdentificationIdentification

RFIDRFID

MEMSMEMS

Sensor Sensor NetworksNetworks

Location Location SensingSensing

Semantic Semantic WebWeb

Information ExtractionInformation ExtractionXBRLXBRL

Semantic ConnectivitySemantic Connectivity

Affinity ProfilesAffinity Profiles

Automatic TaggingAutomatic Tagging

EE--Ink, Ink, LEPs, LEPs, OLEDsOLEDs

Speech Speech RecognitionRecognition

Hovering On The Edge Of ImpactHovering On The Edge Of Impact

RobotsRobotsDriving, jogging, dancing, Driving, jogging, dancing, interacting and vacuuming interacting and vacuuming their way to successtheir way to success

Distinguishing many Distinguishing many signals is a challenge signals is a challenge Implanted electrodes still Implanted electrodes still work bestwork best

Things we still wonThings we still won’’t have by 2015t have by 2015Unconstrained natural language speech recognition (Star Trek styUnconstrained natural language speech recognition (Star Trek style)le)Intelligent agents worth spending time withIntelligent agents worth spending time withRemote virtual meetings as effective as faceRemote virtual meetings as effective as face--toto--face meetingsface meetingsSmarter humansSmarter humans

DomainDomain--specificspecificFrom grammarFrom grammar--based to based to corpuscorpus--modelsmodels

SpeechSpeech--toto--Speech Translation Speech Translation

Direct Brain InterfacesDirect Brain Interfaces

Hot TechnologiesHot TechnologiesFrom hype to impactFrom hype to impact

Less than 2 yearsLess than 2 years 22--5 years5 years 55--10 years10 years Beyond 10 yearsBeyond 10 yearsMATURITYMATURITY

Linux on Desktop for Mainstream Business Users802.16d WiMAXWikis

Speech Recognition for Mobile Devices

Internal MPP Grids

Speech Recognition for Telephony and Call Center

External MPP Grids

Tablet PCInformation Extraction

Location "Aware" Services

Computer-Brain Interface/Thought Recognition

Semantic Web

Service-Oriented ArchitectureUnified Communications

UWB/803.15.3a/ WiMedia

RFID (Case/Pallet)

Social Network Analysis

Web-Services-Enabled Business Models

RFID (Item)

Tran

sfor

mat

iona

lTr

ansf

orm

atio

nal

Electronic Ink/ Digital Paper

Internal Web Services

Instant Messaging

VoIPMesh Networks —Sensor

Smartphone

Low

Low

Really Simple Syndication

Augmented Reality

Truth Verification

IMPA

CT

IMPA

CT

HOT SPOT

ICE BOX

Unbundling Business ProcessesUnbundling Business Processes

Eliminate:Eliminate:ReRe--keying datakeying data

Automate Automate –– credit check, credit check, RFID tag readRFID tag read

Outsource to specialist:Outsource to specialist:Web conferencing, callingWeb conferencing, calling--card riskcard risk

Outsource down the supply chain:Outsource down the supply chain:Claim adjustment, electronic depositsClaim adjustment, electronic deposits

Decreasing the granularity of tasks eases transfer of Decreasing the granularity of tasks eases transfer of responsibility from one stakeresponsibility from one stake--holder to anotherholder to another

ServiceService--oriented oriented architecturearchitecture

Supply chain Supply chain ecosystemsecosystems

Exchanges and Exchanges and marketplacesmarketplaces

SelfSelf--service: Customer service: Customer service rep to customer service rep to customer

–– kiosks, IVR, selfkiosks, IVR, self--checkoutcheckout

Self sufficiency:Self sufficiency:Specialist to consumer Specialist to consumer ––

diagnosis, health diagnosis, health managementmanagement

Increasing complexity of taskIncreasing complexity of taskSimpleSimple ComplexComplex

Emerging Emerging OpportunitiesOpportunities

Physical businesses of the futurePhysical businesses of the future

ManufacturingRetail

Healthcare Travel

E-Service and Distribution Self serviceDynamic packagingProcess simplification

Customer Store of the FuturePricing optimisationRFID supply chainSelf service

Digital HospitalClinical trial accelerationRegulatory complianceService and record mgt.

Demand Driven ManufacturingSensor networksProduct life cycle mgt.Global sourcing

Information businesses of the futureInformation businesses of the future

SoftwareSoftware

Media

Finance

Government

FS of the FutureReal-time processesRegulatory disruptionService innovation

New Software EcosystemsSubscription pricingStandards commoditisationOpen Source

Electronic GovernmentNetwork warfareNational competitivenessCitizen service

Digital Media TitansDigital rights managementMulti-channel fragmentationSearch power

Outsourcing of business processes (not just IT) requires

new approaches"On Demand" is emerging

Offshore suppliers at lower cost and increasing quality

Increased volatility

Convergence of software and services shift business models

New technologies may cut outsourcing costs

Outsourcing Of IT Continues To Gain Momentum: Outsourcing Of IT Continues To Gain Momentum: Yet the nature of outsourcing is changing rapidlyYet the nature of outsourcing is changing rapidly

Emergence Of The IT Channel As A Value Emergence Of The IT Channel As A Value Chain ModelChain Model

CustomerVendor ChannelCompany

LogisticsOps. Marketing Sales Service

Value Chain Elements

Distributor

R&D Manuf.

Solution development and delivery process

IT Industry Forecasts IT Industry Forecasts And PredictionsAnd Predictions

Worldwide IT Spending ForecastWorldwide IT Spending Forecast

4.63,088.12,998.72,875.42,746.82,605.72,466.7All IT

4.81,782.51,750.81,682.71,601.91,505.51,410.3Telecom

5.7800.1754.8710.9671.3635.7607.3IT Services

6.7130.1121.6113.6106.499.793.9Software

1.1375.4371.5368.1367.2364.7355.3Computing Hardware

CAGR 2004-2009200920082007200620052004

Worldwide IT Software ForecastWorldwide IT Software Forecast

6.7130,101121,584113,619106,36299,73093,934All IT Software

8.259,11054,40250,06946,33242,84139,771Applications Software

5.670,99167,18163,55160,02956,88954,162Infrastructure Software

CAGR 2004-2009200920082007200620052004

Prediction #1Prediction #1

The fastest growing part of the IT The fastest growing part of the IT industry will be driven as a result of industry will be driven as a result of ‘‘Industry of the FutureIndustry of the Future’’ scenarios. scenarios.

Examples: The retail store of the Examples: The retail store of the future, the bank of the future, The future, the bank of the future, The

Digital Hospital, etcDigital Hospital, etc

Prediction #2Prediction #2

A new class of IT solution provider, A new class of IT solution provider, integrating the entire range of strategic integrating the entire range of strategic services and the IT stack, will become services and the IT stack, will become the major force in the industry through the major force in the industry through

20102010

Prediction #3Prediction #3

The worldwide The worldwide ‘‘regulatory long boomregulatory long boom’’will continue through 2010 and be the will continue through 2010 and be the

single most important driver of IT single most important driver of IT investmentinvestment

Prediction #4Prediction #4

By 2009 the number of application By 2009 the number of application developers directly employed by developers directly employed by

enterprises outside the software sector enterprises outside the software sector will fall by 30 percent compared to will fall by 30 percent compared to

20052005

Prediction #5Prediction #5

Major IT providers will sell 50% of their Major IT providers will sell 50% of their products as a service by 2010 products as a service by 2010

[hardware and network equipment lags [hardware and network equipment lags software]software]

Prediction #6Prediction #6

By 2010, more than 40% of IT services By 2010, more than 40% of IT services that are currently delivered by humans that are currently delivered by humans will be delivered, in part or in whole, by will be delivered, in part or in whole, by

software software [automated services][automated services]

Finding Opportunities In A Changing Finding Opportunities In A Changing MarketMarket

STREET Emerging Technology Planning STREET Emerging Technology Planning ProcessProcess

SScopecope

TTransferransfer

TTrackrack

EEvangelizevangelize

Knowledge transferKnowledge transferPeople People transfertransferMonitor Monitor successsuccess

Technology driversTechnology drivers(risks, costs), and their (risks, costs), and their dynamicsdynamicsBest Best practicespractices and and casecase studiesstudies

Listen!Listen!Network! Network! Discuss!Discuss!Advertise!Advertise!GetGet fundingfunding!!

Business objectivesBusiness objectivesMarket Market forcesforcesCompetitiveCompetitive intelligenceintelligenceUnderstandUnderstand businessbusinessCreateCreate innovativeinnovativeapplicationapplication scenariosscenarios

11

55Street To Success

Street To Success

66

RRankankDifferent potential projectsDifferent potential projectsVia scorecardsVia scorecardsVia radar screens Via radar screens

EEvaluatevaluate

Internal championsInternal championsPrototypingPrototypingPilotingPiloting

4422

33

MinusMoreMore resourceresource--intensiveintensive

CostCost--efficiencyefficiency

DangerDanger thatthat followersfollowers improveimprove fasterfasteron on firstfirst--generationgeneration failuresfailures

RevenueRevenue

DangerDanger of of poorpoor qualityquality of of firstfirst--generationgeneration productsproducts

BrandingBranding

DangerDanger of of wrongwrong marketingmarketing approachapproachBranding, Branding, RevenueRevenue

Adoption Adoption risksrisksBranding, Branding, RevenueRevenue

PlusInnovation Innovation leaderleader

BrandingBranding

InitiallyInitially, no , no pricepricecompetitioncompetition

RevenueRevenue

ProspectProspect of of fasterfastermarketmarket shareshare gainsgains

RevenueRevenue

ProspectProspect of high of high qualityqualitythroughthrough moremore marketmarket savvysavvy

RevenueRevenue, Branding, Branding

PatentingPatenting, , licensinglicensingRevenueRevenue

MostlyMostly DeterminedDetermined byby Corporate Corporate CultureCulture

Timing to MarketTiming to MarketFirst First MoverMover versusversus Fast Fast FollowerFollower