ποιοτητα στις-υπηρεσιες-υγιειας

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Η ΠΟΙΟΤΗΤΑ ΣΤΙΣ ΥΠΗΡΕΣΙΕΣ ΥΓΙΕΙΑΣ Αντώνης Σπανός επικεφαλής αξιολογητής Ευρωπαϊκού μοντέλου Αριστείας
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Transcript of ποιοτητα στις-υπηρεσιες-υγιειας

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    *These are all questions that are easily answered with the 9 boxes of the EFQM Excellence Model. It covers your entire business Leadership, People, Policy & Strategy, Partnerships & Resources, Processes, People Results, Customer Results, Society Results and Key Performance Results.*

    *DELEGATES NOTES

    The PBE (Philips Business Excellence) model requires that BEST (Business Excellence, Speed and Time) tools & processes are established. Philips has mapped its tools against the nine Criteria of the Model to ensure coherence and alignment. Many organisations will have their equivalent tools and initiatives but fewer check their continued relevance and usefulness.