Πτυχιακή Βερόνικας...

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Transcript of Πτυχιακή Βερόνικας...

  • , 2014

    :

  • 1

    , , .

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    1..................................................................................................................................................... 3

    2. ...................................................................................................................... 5

    2.1. ; ........................................................................................................................... 5

    2.2. ........................................................................................................................... 5

    2.3. .............................................................................................................................................. 5

    2.3.1. ........................................................................................................................ 6

    2.3.2. ......................................................................................................................... 6

    2.3.3./ ............................................................................................. 6

    2.4. ............................................................................................................................................. 8

    2.5. ISO ..................................................................................................................................... 13

    2.5.1. ; ................................................................................................................ 13

    2.5.2.ISO 22000 (Food Safety Management) ............................... 14

    2.6. ....................................................................................................................................... 15

    3. ........................................................................................................................................... 19

    4. ................................................................................................................................................... 20

    4.1. : ........................................................................................................................ 20

    4.2. : ............................................................................................................... 21

    4.2.1. ................................................................................................................................... 23

    4.2.2. ............................................................................. 30

    5. ......................................................................................................................................... 31

    6. ........................................................................................................................................... 35

    7. .............................................................................................................................................. 39

  • 3

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  • 4

    . ISO 22000, , . 3 4 , , . . , 5, , .

  • 5

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    2.3. ,

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  • 6

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    2.3.1.

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    2.3.2.

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    : (Histamine, Shellfish Poisoning, Ciguatera ..), ,

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    2.3.3./

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  • 7

    1. : 5 60C

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  • 8

    2.4. ,

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    Walter A. Shewhart (1891-1967), , .

    Shewhart.

    ,

    . Shewhart

    , , 1931,

    Economic Control of Quality of Manufactured Product,

    ,

    . (Deming, 1967,Heyde & Seneta, 2001)

    W. Edwards Deming (1900-1993), ,

    . :

    I. 14 (The 14 points for Managing):

    1. (Create Constancy of Purpose)

    2. (Adopt The New Philosophy)

    3. (Cease Dependence on Inspection)

    4. T

    (End the Practice of Awarding Business on the Basis of Price Tag)

    5. (Improve Constantly)

    6. (Institute Training)

    7. (Institute Leadership)

    8. (Drive Out Fear)

    9. (Break Down Barriers)

    10. , (Eliminate Slogans,

    Exhortations, and Targets)

    11. (Pride of Workmanship)

    12. (Abolishment of the Annual or Merit Rating)

    13. - (Education and Self-Improvement)

    14. (Transformation)

    II. Deming (The Deming Cycle)

    PDCA: Plan-Do-Check-Act ,

    Shewhart PDSA: Plan-Do-Study-Act. (Moen & Norman, 2014)

    III. Deming ((the Deming) System of Profound Knowledge)

  • 9

    ( ),

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    1.

    2.

    3.

    4.

    Deming,

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    (Deming,1994, Heyde & Seneta, 2001)

    Joseph M. Juran (1904-2008), ,

    . .

    :

    I. Juran (Jurans Trilogy)

    ,

    :

    1. ()

    2.

    3.

    II. (Cost of Quality)

    , Juran, ,

    :

    1.

    2.

    3.

    III. (Quality Control Handbook)

    Juran 10 :

    1.

    2.

    3.

    4.

    5.

    6.

    7.

    8.

    9.

    10.

    Juran, . (Bisgaard,2007)

  • 10

    Kaoru Ishikawa ( , 1915-1989),

    .

    . . Ishikawa -

    ( (fishbone))

    . Ishikawa, Feigenbaum

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    Ishikawa ,

    , , . (Kondo,1994)

    Armand V. Feigenbaum (1922- )

    ( General System Co.)

    (Total Quality Management Total Quality Control):

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    , marketing, ,

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    (hidden plant),

    (40%)

    . , Feigenbaum,

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    Philip B. Crosby (1926-2001), ,

    . (Suarez, 1992)

    I. 4 (Four Absolutes of Quality):

    1.

    2. ( )

  • 11

    3. 0 () (

    )

    4.

    II. 14 (The Fourteen Steps to Quality Improvement ):

    1.

    2.

    3.

    4.

    5.

    6.

    7.

    8.

    9.

    10.

    11.

    12.

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    14. ( )

    III. Crosby (The Crosby Vaccine)

    , Crosby

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    1.

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    4.

    5.

    Crosby,

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    Noriaki Kano ( , 1940- ), , ,

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    . 80

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  • 12

    (Threshold / Basic):

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    (Performance / Linear):

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    (Exciters / Delighters):

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