Ετήσια Έκθεση της Ανεξάρτητης Αρχής “Συνήγορος του...

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Ετήσια Έκθεση

Transcript of Ετήσια Έκθεση της Ανεξάρτητης Αρχής “Συνήγορος του...

  • E2015

    2016

  • 2 - 2015

  • - 3

    2015 2013/11/ - . , , , .

    , 2004, , , , , : 8 10 .

    , , , , , .

    , , , , , , , , , .

    , , , , , , , , .

    2015, , , ,

  • 4 - 2015

    , . , , .

    2015 . .

    2016

    .

  • - 5

    : ....................................................................................................... 17 1. ............. 19 2. ..22

    2.1. ............................................................. 22 2.2. ................................................................................... 23

    2.2.1. ............................................................ 23 3. ..................................................................................................................24

    : .........................................................................................................................25

    1. ........................ 27 1.1. .......................................................................................................... 27 1.2. ..................................................................................................................31 1.3. .............................................................................................................31

    2. ..................................................................................................... 33 3. ................................................ 35

    3.1. (European Consumer Centre of Greece) ................................................................................................................. 35

    3.1.1. ...................... 35 3.1.2. ............................................................................36

    3.2. .......................................................................... 37 3.3. .............................................38

    3.3.1. , ......................................................................................................................38

    3.4. ....................................................................................................39 3.5. ........................................................39 3.6. ...........................................................................40

    4. .............................................................................................................. 41 5. ..........................................................43

    5.1. ...........................................................................43 5.1.1. ....................................................................................................43 5.1.2. ( ) ...................................43

    5.2. ..........................................................................................................................43 5.2.1. ...................................................................43 5.2.2. ............................................................................44 5.2.3. ..................................................................................46 5.2.4. sms ......................................................................................................48

    5.3. ...........................................................................................................................48 : & ......................................................................................................................... 49

    1. ( 2015) ........................................................51 1.1. ...................................................................54 1.2. ................................................................................................58

    2. ( ) ................... 69 2.1. 2015................................................................74

    3. .............................. 77 3.1. .............................79

  • 6 - 2015

    : ................................. 81 1. ..............................................................................................83

    1.1. .......................................................................................................87 1.1.1. , ...................87 1.1.2. -

    .................................................................88 1.1.3. ...........89 1.1.4. ......................................................90 1.1.5.

    .............................................................................90 1.1.6. ........................................ 91 1.1.7. .................................................................................................... 91 1.1.8. ............... 91 1.1.9. ................................................................................................................92

    2. ..........................................93 2.1. ............................................................................................................98 2.2. .......................................................................................................99

    2.2.1. .................................................................................................................99

    2.2.2. .................................... 100 2.2.3. ........................................................................................... 101 2.2.4. ....................................................102 2.2.5. .................................................................102 2.2.6. .....................103 2.2.7. .............................................................................................................. 104

    3. ...................................................105 3.1. ..................................................................................................... 109

    3.1.1. ........................... 109 3.1.2. ........................................................................................................ 109 3.1.3. .................................................................................................... 109 3.1.4.

    ..................................................................................................................... 110 3.1.5. (international roaming) .......................................... 110

    4. .............................................................................................................112 4.1. ................................. 116

    4.1.1. ........................................................................... 116 4.1.2. ......................................................................................................... 116 4.1.3. ...............................................117

    4.2. ......................................... 118 4.3. ...................................................... 118 4.4.

    .................................................................................................................................. 119 4.5. ......................................................................................................120

    4.5.1. ..........................................................120 4.5.2. .............................................................120 4.5.3.

    ...........................................................................120 5. .......................................................................................................... 122

    5.1. ......................................................................................................126 5.1.1.

    - ......................................................................................................................126

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    5.1.2. .........................................................................126 5.2. .......................................................................................................... 127

    5.2.1. ....................................................................................... 127

    6. .............................................................................................................128 6.1. ...................................................................................................... 132

    6.1.1. ................................................................... 132 6.1.2. ..................................................................................... 133

    7. ......................................................................................................................................134 8. ............................................................................................................................138

    8.1. ...................................................................................................... 141 8.1.1. ........ 141 8.1.2.

    ..........